LiveHelpNow
About LiveHelpNow
LiveHelpNow Pricing
Monthly Plan: Live Chat: $ 21.00* Email-Ticket Management: $ 21.00* Knowledge Base: $ 21.00* Call Management: $ 9.00* More than 3 products = 30% reduction = $ 50.40* for all 4 modules *Per agent
Starting price:
$21.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for LiveHelpNow
1 - 5 of 72 Reviews
david
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
It has been good, but i have recently noticed less down time with the program than before.
Use it to communicate to my customer via chat, help them with their orders, or questions.
PROSHow easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
CONSWished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS
Vendor Response
Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew
Replied April 2019
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Easy to customize to suit your needs!
More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
PROSWe switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
CONSWe have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed May 2019
Basic chat client, affordable price, but a lot to be desired
Very affordable solution if you are just looking for the basics in a chat client.
CONSPlatform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.
Vendor Response
Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology. Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: Accept chat over SMS (customers can text for support!) Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email! Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)! Chat Bot, Instant Language translation,Auto tagging, and more. Is it possible you missed those?
Replied May 2019
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
User friendly and a good quality software
Well it makes my job easier especially the option to chat in different languages.
PROSIt is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.
CONSThe interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
LiveHelpNow works great, always getting better
High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel.
PROSWe've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so.
CONSNot well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do
