

LiveHelpNow Software
About LiveHelpNow
LiveHelpNow Pricing
Monthly Plan: Live Chat: $ 21.00* Email-Ticket Management: $ 21.00* Knowledge Base: $ 21.00* Call Management: $ 9.00* More than 3 products = 30% reduction = $ 50.40* for all 4 modules *Per agent
Starting price:
$21.00 per month
Free trial:
Available
Free version:
Not Available
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LiveHelpNow Agent Workspace
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LiveHelpNow User Reviews
OVERALL RATING
Showing 1 - 5 of 72 reviews

david
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
June 2018
It has been good, but i have recently noticed less down time with the program than before.
Use it to communicate to my customer via chat, help them with their orders, or questions.
Pros
How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
Cons
Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS

Response from LiveHelpNow
Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew
Replied April 2019
Mark
Time used: More than 2 years
Review Source: Capterra
January 2018
Best economical chat app in the market
Pros
Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google.
Cons
Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option.

Response from LiveHelpNow
Hello Mark, Thank you so much for the kind feedback! A few months back we released an embedded chat window, which no longer presents chat as a popup window which your account is currently using but rather as an overlay within your website giving you literally unlimited options in customization. Hope you will check it out in Admin Panel>Chat system->Installation>Embedded Again, thank you for being a loyal client! Much appreciated! LiveHelpNow team
Replied February 2018
Anonymous
Company size: 501-1,000 employees
Time used: Less than 2 years
Review Source: Capterra
May 2019
Basic chat client, affordable price, but a lot to be desired
Pros
Very affordable solution if you are just looking for the basics in a chat client.
Cons
Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.

Response from LiveHelpNow
Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology. Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: Accept chat over SMS (customers can text for support!) Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email! Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)! Chat Bot, Instant Language translation,Auto tagging, and more. Is it possible you missed those?
Replied May 2019
Anonymous
Company size: 501-1,000 employees
Time used: Less than 2 years
Review Source: Capterra
September 2018
Easy to customize to suit your needs!
More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
Pros
We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
Cons
We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
June 2018
LiveHelpNow works great, always getting better
High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel.
Pros
We've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so.
Cons
Not well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do