Overall the experience has been great

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Some of the features require technical knowledge that requires a bit of time to learn.

I use it to see site traffic analytics and measure the site engagement from my top prospects.

A Hubspot consultant recommended that I use Luck Orange. I started by using it to track prospects' activity when they visit the website out of pure curiosity. It's turned into a tool that I use for analytics and general site engagement. I think Lucky Orange is incredibly easy to use but can still get some detailed, usable insights.

Nothing so far. I started using the software about 3 months ago.

My experience has been great so far and I am happy with the service.

It was super simple to get setup and the interface is easy to follow and navigate. I love the data it provides to help me optimize my sales pages.

Sometimes I feel that it doesn't record all the visitors as I would like, but there very well could be other factors dictating that and not dependent on Lucky Orange.

Great. Great team and great support. Helped us get set up and quick to respond to questions.

a very capable product with a bit of a learning curve, but anything worth it's salt will have that. They've got great customer support that proactively reaches out to address issues or concerns you have. Great team. Love what they're up to.

Again, the learning curve. But if you leverage their support, and make sure you carve out the time to dedicate to the tool, you're good.

The possibility to view the costumer journey

Maybe some lag in the live view; and the possibility to not see the check-out experience

Easy to deploy, loads of features, great price.

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you

To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.

I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.

Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts

The new lucky orange is not as good as the old one.

Love it!

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

Seeing what the client is reffering to and having the option to help them in that particular time.

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

The software itself works well, but the integration is not user-friendly.

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

The portal is user-friendly and well-designed, and customer service is quick to respond!

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

It has been an affordable solution for our small business.

I love being able to chat with site visitors, answer their questions and suggest resources for them.

It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.

The possibility to view in real time what the users are visiting

Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual.

My experience had be fantastic so far. I’m learning each time I use Lucky Orange how I can better my website and my client’s sites too.0

Not only do you learn valuable info about your own site but you can learn and and share this info with your clients about their sites too.

The amount of sites allowed with each plan. I’d like to see a few more.

Good

Their visitor video recording tool is the best on the market.

Luckyorange doesn't catch all of the visitors. Their UI was outdated, but now they changed it.

Overall it has been really cool to use Lucky Orange and see what our site visitors are clicking on the most, what pages they go to, and how long they spend on our site.

Being able to see exactly what our site visitors do on our site is a game changer! We are able to determine pain points on our site and understand how to make our site experience better for the average visitor. It is so helpful to have real perspectives shown.

Overall we have been satisfied with Lucky Orange and have no complaints at this time.

The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business

the implementation the first time you had to ask for help, and just after everything is intuitive