ManyChat

RATING:

4.73

(60)

About ManyChat

ManyChat is a cloud-based chatbot solution designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Key features include message broadcasting, drip marketing, A/B testing, audience segmentation and lead conversion. The solution comes with a drag-and-drop interface, which allows businesses to design custom chatbots using predefined templates. Employees can use the solution to interact with prospects, capture contact information such as name, email address or phone number and add tags to audience groups as per actions performed. It includes a pause automation feature, which enables agents to stop incoming bot messages for a particular period while communicating with a single subscriber. ManyChat offers i...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

ManyChat Pricing

$15/month

Starting price: 

$15.00 per month

Free trial: 

Not Available

Free version: 

Available

ManyChat dashboard screenshot
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ManyChat Reviews

Overall Rating

4.73

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ManyChat

1 - 5 of 61 Reviews

User Profile

Luciano

Verified reviewer

Information Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

The reference app for conversational design

Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.

PROS

The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability

CONS

I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can't do almost anything.

Reasons for switching to ManyChat

Reduced costs, greater stability, more integrations, more publication channels

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

Great messenger chatbot and SMS marketing tool!

ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools.

PROS

Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing.

CONS

ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat's SMS and chat activity would be very useful for sales lead scoring and customer service.

Reason for choosing ManyChat

ManyChat pro version won out due to its ease of deployment and features cost comparison. There is no comparison for Facebook / Instagram messenger campaign marketing.

Reasons for switching to ManyChat

While other chat options like Drift have a more robust feature set at a higher price, the ManyChat pro version won out due to its ease of deployment and features cost comparison.

Reynaldo

Consumer Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

"Simplify Your Business with One Click: ManyChat Automation Made Easy!"

The world's top omnichannel platform for direct-to-consumer brands, retail stores, non-profits, restaurants, and real estate firms is manychat. Manychat was founded in 2016 and is already utilized in more than 190 countries, powering over 1 billion talks annually. Engage your clients right now. To expand your brand, automate engaging interactions through SMS, Facebook Messenger, WhatsApp, and Instagram Direct Messages. Manychat has all the tools you need to meet your company's marketing requirements, whether you're wanting to increase lead generation, automate your campaigns, or boost customer satisfaction by extending your SLA. This is what Manychat and chat marketing are.

PROS

-When compared to other chatbots, I thought the user-friendly UI was the most appealing among the several conversation functions.-I can quickly automate my business thanks to several chat one-step integrations.- If a small business is just starting started, it can also profit from the free plan.- I frequently used conversations to get leads using Facebook Ads, and it was incredibly successfu

CONS

I wouldn't say I liked it when I first set it up. But after a few steps, I fell in love with it and spent hours working on it.- Many chats have few integration channels; more channels should be added.- Compared to other chatbots, Many Chat Pro edition is a little more expensive.- I occasionally experienced sms integration lags, but many chats might fix that.

Reasons for switching to ManyChat

Im trying to check better tools I will use in my project.

User Profile

Dave

Verified reviewer

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2022

The best FB Messenger ChatBot Platform

The builder UI changed frequently, and kept making it harder to access features I was relying on. Additionally, FB tightened a lot of the requirements making it harder to reach leads

PROS

I like being able to quickly duplicate my existing template chatbot over to set up new clients quickly

CONS

The pricing is too high, and integrating with other tools required lots of patchwork zapier solutions

Jabhisile Gladys

Verified reviewer

Online Media, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

An incredible omnichannel stage

By and large experience brilliant: we are managing an item that does numerous things and does them effectively. After an underlying beginning a piece calm and with few combinations, ManyChat has had the option to overcome and lay down a good foundation for itself on the lookout for cutting edge highlights, like mixes and layouts. This is the stage that I prescribe to anybody who is beginning without any preparation.

PROS

The overall performance can never be matched! it is so great. I certainly suggest them for building bots since they have a phenomenal and accommodating client care team. It is additionally sensibly valued.

CONS

What I hate about it — and this isn't an issue with manychat — is that both of my telephone's applications will generally become confused up assuming I have both manychat and Facebook Business Director introduced.