ManyChat

RATING:

4.6

(71)

About ManyChat

ManyChat is a cloud-based chatbot solution designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Key features include message broadcasting, drip marketing, A/B testing, audience segmentation and lead conversion. The solution comes with a drag-and-drop interface, which allows businesses to design custom chatbots using predefined templates. Employees can use the solution to interact with prospects, capture contact information such as name, email address or phone number and add tags to audience groups as per actions performed. It includes a pause automation feature, which enables agents to stop incoming bot messages for a particular period while communicating with a single subscriber. ManyChat offers i...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ManyChat Pricing

$15/month

Starting price: 

$15.00 per month

Free trial: 

Not Available

Free version: 

Available

ManyChat dashboard screenshot
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ManyChat Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for ManyChat

1 - 5 of 71 Reviews

User Profile

Luciano

Verified reviewer

Information Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

The reference app for conversational design

Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.

PROS

The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability

CONS

I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can't do almost anything.

Reasons for switching to ManyChat

Reduced costs, greater stability, more integrations, more publication channels

Montrez

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

An Exotic Online Chatbot

Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try.

PROS

I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you.

CONS

Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms.

Reasons for switching to ManyChat

Chatfuel didn’t provide me all of the extras that it was advertising.

Anne

Computer Software, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2024

Support is Nonexistent.

Abysmal. I am incredibly unimpressed with their customer service.

PROS

Literally nothing. This product has no human team that I can identify, and continues to bill us following a termination notice sent in compliance with their TOS.

CONS

I've never actually used the product because it is impossible to access support, get the primary account holder reassigned, or terminate service.

Imran

Internet, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

When it comes to chatbot automation and ease of use, ManyChat is the best option!

It's easy to implement, simply to use and extremely flexible in making ammendments.

PROS

What I really like about ManyChat is the ease with which I can create chatbot flows. What I also like is the visual statistics of it.

CONS

What I don't like about it is, and this isn't manychat's issue is that if I have facebook business manager and manychat apps on my phone, both tend to get messed up.

Reason for choosing ManyChat

They had the features that I wanted, but not as exhaustive as manychat.

Reasons for switching to ManyChat

Tawk.to didn't have a bot feature

Mike

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Robust non-code chatbot platform for beginners to advanced

Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending to them etc.

PROS

Easy to setup a new chatbot, create an outline and add the specific actions to be followed. Ability to create complex chats with follow-ups, api calls, tags etc. make it a very robust platform.

CONS

Instagram comment reply is a bit strange to implement at first.

Reason for choosing ManyChat

Was highly recommended by industry leaders