About ManyChat

ManyChat is a cloud-based chatbot solution designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Key features include message broadcasting, drip marketing, A/B testing, audience segmentation and lead conversion.

The solution comes with a drag-and-drop interface, which allows businesses to design custom chatbots using predefined templates. Employees can use the solution to interact with prospects, capture contact information such as name, email address or phone number and add tags to audience groups as per actions performed. It includes a pause automation feature, which enables agents to stop incoming bot messages for a particular period while communicating with a single subscriber.

ManyChat...


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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of ManyChat

Overall rating

5.00 / 5 stars

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August 2020

Erin from Gomigo

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Super easy to learn, intuitive bot builder. Just wish it could do stand-along chat bots

Pros

I looked into more than 50 chatbot options, even building out my project partially in 4 or so. ManyChat was the only option that had enough sophistication to support my extremely complex project. (My goal was to build my service as a chat bot, and use the revenue from that to build a stand-alone app.) The user interface was intuitive enough and pleasant enough that I didn't mind working in it all day, every day for about 3 months.

Cons

Unfortunately, we had to scrap our entire ManyChat project because our users had so much trouble getting to it. The Messenger embed widget on the website would display weirdly or the widget's buttons wouldn't work randomly. Messenger sometimes breaks its own linking infrastructure. Because it's a bot, it might disappear from a user's chat history. Other users simply didn't understand that it was within Messenger and that that's where they would go back to interact with it again. I had to switch to a no-code app builder, but if ManyChat had also supported its own bot that I could embed on a website, we would have stuck with it.