Supported Operating System(s):Mac OS, Web browser (OS agnostic), Windows 8, Windows 10
Students demand instant answers to their questions and to meet their demands, Neo lights-up the student support experience with its 24x7 availability. Neo is an AI-driven chat and voice bot that aims at delivering consistent and friendly end-user experience at higher education institutions.
Neo is capable of handling multiple users with different support requests that arise on IT, Financial Aid, Admissions/ Enrollment, Registration & Records, and Student Accounts. The additional features of Neo include integration with Alexa, Google Assistant, Skype, and Facebook; transfer to a live agent with the transcript of the chat with Neo, multi-channel and multi-language support, and more.
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