Nextiva
About Nextiva
Awards and Recognition
Nextiva Pricing
Basic, Pro, and Enterprise plans are available on a monthly or annual basis
Starting price:
$30.95 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Nextiva
1 - 5 of 818 Reviews
Janiece
2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Great work in progress
Scott
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent VOIP Service
Excellent service and great product. The customer service is awesome.
PROSExtremely easy to use and program. It was an easy setup.
CONSNo real issues. the system worked flawlessly from the start.
Vendor Response
Hi Scott, I am glad you have had such a positive experience with our product. At Nextiva we strive to deliver a simple solution that works for any and all business communication needs, and it is great to see that your experience has been exactly that. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva
Replied March 2024
Brian
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2024
service good when it worked
good for a while but too many problems so we switched away
PROSthe phone service was good in that it allowed phones to reach in multiple offices simultaneously.
CONSWe had chronic problems customer service was unable to fix making service no longer useable and we switched to another company.
Reasons for switching to Nextiva
when we opened multiple offices, ring central was unable to have phones ring simultaneously at all at that time. (The have changed their software and con do it now)
Armando
Legal Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed April 2024
Call Tracking
The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.
CONSWhile Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.
Mario
Fine Art, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Good onboarding, price, and service
There isn't much to complain about as they have the onboarding and provisioning logic down solid. Somethimes though, it seems like they are so used to dealing with inexperienced people that when someone with good technology experience calls that the issue must be explained multiple times. But for the most part, their support is good.
PROSThe onboarding process was meticulous and they schedule meetings at various stages to gather and review information and setup. The price was very reasonable, saving us about 50% over our previous providers. Cloud management of PBX features and eliminating our on-premises hardware.
CONSIf someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened). Some features and control are only available to their support staff, so you may have to ask for help.
Reason for choosing Nextiva
They were the quickest to respond, responded to question, and offered attractive pricing. Mostly, they maintained consistent and rapid communications.
Reasons for switching to Nextiva
Our on-premises Avaya hardware was antiquated and our Verizon bill was very high.