Nextiva Chat dashboard
Supported Operating System(s):
Web browser (OS agnostic)About Nextiva
Nextiva Service is a customer relationship management (CRM) and live chat solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.
The application comes with a chat module, which allows support teams to respond to customer queries in real-time. Agents can use the shortcuts feature to type common messages with a keystroke and streamline query resolution. Managers can add the proactive chat functionality to specific website pages and set it to trigger after a visitor spends a certain length of time on a page.
The solution is priced on a monthly subscription basis that includes support...
1 Reviews of Nextiva
Overall rating
4.00 / 5 stars
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May 2020
James from Client Technology Solutions LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
May 2020
Not Bad - Not Great
Overall, voice quality was excellent. They have a good looking modern interface. They've got a lot of phone leasing options which I think makes them a solid contender when it comes to cloud VOIP.
Pros
Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.
Cons
I'm a professional when it comes to VOIP and I wasn't very impressed. Their back-end was a bit buggy in some places and needed features were hard find.