About Nextiva

Nextiva Service is a customer relationship management (CRM) and live chat solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.

The application comes with a chat module, which allows support teams to respond to customer queries in real-time. Agents can use the shortcuts feature to type common messages with a keystroke and streamline query resolution. Managers can add the proactive chat functionality to specific website pages and set it to trigger after a visitor spends a certain length of time on a page. 

The solution is priced on a monthly subscription basis that includes support...


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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of Nextiva

Overall rating

4.00 / 5 stars

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May 2020

James from Client Technology Solutions LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2020

Not Bad - Not Great

Overall, voice quality was excellent. They have a good looking modern interface. They've got a lot of phone leasing options which I think makes them a solid contender when it comes to cloud VOIP.

Pros

Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.

Cons

I'm a professional when it comes to VOIP and I wasn't very impressed. Their back-end was a bit buggy in some places and needed features were hard find.