About Nextiva

Nextiva Service is a customer relationship management (CRM) and live chat solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.

The application comes with a chat module, which allows support teams to respond to customer queries in real-time. Agents can use the shortcuts feature to type common messages with a keystroke and streamline query resolution. Managers can add the proactive chat functionality to specific website pages and set it to trigger after a visitor spends a certain length of time on a page. 

The solution is priced on a monthly subscription basis that includes support...

Read More

Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of Nextiva

Overall rating

4.00 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 1 of 1 results

Do you use this product?Write a review

May 2020

James from Client Technology Solutions LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Review Source



Value for money


Customer support




May 2020

Not Bad - Not Great

Overall, voice quality was excellent. They have a good looking modern interface. They've got a lot of phone leasing options which I think makes them a solid contender when it comes to cloud VOIP.


Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.


I'm a professional when it comes to VOIP and I wasn't very impressed. Their back-end was a bit buggy in some places and needed features were hard find.