Nextiva Live Chat Software

Nextiva Live Chat Software

Find out more:

Find out more:

About Nextiva Live Chat

Nextiva Service is a customer relationship management (CRM) and live chat solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits. The application comes with a chat module, which allows support teams to respond to customer queries in real-time. Agents can use the shortcuts feature to type common messages with a keystroke and streamline query resolution. Managers can add the proactive chat functionality to specific website pages and set it to trigger after a visitor spends a certain length of time on a page. The solution is priced on a monthly subscription basis that includes support via phone and...

Nextiva Live Chat Pricing

Free trial: 

Not Available

Free version: 

Not Available

Nextiva Chat dashboard
Slide 1 of 3

Nextiva Live Chat Reviews

Overall Rating

4.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3

Value for money

4

Functionality

4

Showing 1 review

James

Company size: 2-10 employees

Industry: Marketing and Advertising

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

May 2020

Not Bad - Not Great

Overall, voice quality was excellent. They have a good looking modern interface. They've got a lot of phone leasing options which I think makes them a solid contender when it comes to cloud VOIP.

Pros

Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.

Cons

I'm a professional when it comes to VOIP and I wasn't very impressed. Their back-end was a bit buggy in some places and needed features were hard find.