Nextiva

Podium

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Ratings & Reviews

Overall Rating

4.41 / 5 (225)

4.36 / 5 (103)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 18, 2020

February 12, 2020

Pros/Cons

  • Pros

  • They did and do exactly what they said they would, in the amount of time that they said they would do it and there were no hidden fees. The service is great. The quality rocks!

  • Mobile app is easy to navigate, never gives me any trouble.

  • Cons

  • Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

  • There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way.

  • Pros

  • Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

  • Mostly worked well and had pretty good interface with website for chat as well

  • Cons

  • Price is a bit steep for SMB, but well worth it if you maximize the value of your positive reviews.

  • We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots