Olark is cute, easy to use, and fun. I love that it's personal for each member on my team.

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

There were many short outages or features being down. I often had to check the status of the software to see if the problem was being worked on.

Olark was a great quick fix to implement a solid chat platform on your website.

I have used tested Orlak with great chats later and I have to say it is pretty amazing. Customer support Is top notch.

Lack of customizations,  Olark will log you out after 5 min of inactivity without any warning. Operator cant send attachments.

Great solution if you are ready for the most robust chat solution out there or have demanding integration needs with services such as hubspot.

For the price, Olark I believe has been the easiest to use with a clean design, customization options for your chat button, and with excellent customer service. We are very happy with Olark.

Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users.

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

I use Olark chat services daily at work for the past few years. We love it, it is so easy to use and implement.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done.

Can be integrated into a variety of types of websites. Super helpful for building a website, especially ecommerce websites.

Then as you get the chats, it is very easy to use.

Awesome tool for customer support / feedback. Really easy to set up, affordable, well worth it.

The BEST solution to give a customer service and support. The share and control mode are awesome.

The free option is great for companies like ours where live chat is only used occasionally. We just need basic functionality for now, but love that this can be expanded as our needs grow.

Since we have a large inventory implementation was difficult and took a long time. After that no real cons.

They are really slow in some cases and in some times the chat gets delayed and we began to loose customers.

On occasion, I have experienced some outages, which is frustrating for customers.

Great little chat widget to start helping your online customers in order to close sales.

It took me and my peers a couple of minutes to learn how to use it. Our customers love to chat and they also love how easy it is to get in touch.

Happier customers, better business = revenue success.

When cookies disable chat not working. That Is a littel problem.

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Awesome statistics reporting dashboard. Chat logs are super easy to access and read.

A great tool we have used for a couple years. We would recommend to other companies who would like to use this chat service.

Olark is a great tool to manage effectively your customers.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

This is a very innovative company I have done business with for over 10 years.

Excellent Product and Excellent Customer Service.

Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.

I love using it and setting it up. We now have 3 accounts with you.

For a small business like ours, that is a big help because we are not always able to be in the office just to handle chat questions.

I like the ability to receive the off-hours or off-line email. I like the quality of the Transcripts.

Provide Support is cost effective and easy to implement.

There was no possibility to transfer chat to another person,  only invite and you have to sit together in the room, makes no sense, only distraction.

Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker.

It is an affordable price and comes with quick and responsive client service.

It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.

The API, that allows me to build into our system. Has been running flawlessly for over 5 years.

We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months.

You can set auto responses and what to do if operators aren't available or don't answer. Integration with our Drupal website was easy.

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it.

Provide Support's own staff have been extremely helpful over the years, helping us implement and use their system effectively.

Oh yes i recall the incoming chat ringing was awful.

Limited feature limited adjustments like themes. There could be some adjustments here.

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation.

Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

US Dollar

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.


Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.


Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.



LongDescription

File Management

Real Time Analytics

Surveys & Feedback

Activity Tracking

Transfers/Routing

Real-Time Monitoring

Single Sign On

Offline Form

Collaboration Tools

File Transfer

Screen Sharing

Mobile Access

Proactive Chat

Transcripts/Chat History

Multi-Channel Communication

Real-Time Notifications

Workflow Management

File Sharing

Activity Dashboard

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Customizable Branding

Reporting/Analytics

Monitoring

Video Conferencing

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Try Olark for free. Scale Olark with your live chat team. 

$17 / month for 1 live chat operator. 
$49 for a team of 4 live chat operators. 

https://www.olark.com/pricing?rid=getapp

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Olark

Live Online

Webinars

Documentation

Videos

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can either be accessed via web browsers or deployed on-premise.


Key features apart from real-time visitor monitoring include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support and web page push capability. Provide Support is suited for a wide variety of business sizes and industries such as insurance, pharmacy, real estate, travel and web designing and hosting.


Additionally, Provide Support includes live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents, automatic emailing of chat transcripts and supports integration with Google Analytics. iOS and Android are both supported.


Services are offered on a monthly subscription basis that includes support via email, product videos and live chat.






Real Time Monitoring

Drag & Drop

Third Party Integrations

HP-UX

Solaris

Unix

IBM OS/400

Provide Support Live Chat is offered as a SaaS.
The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. 
Small Business (1 operator) - $13/month if billed annually or $24 if billed monthly.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed monthly. 
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed monthly. 

Olark vs Provide Support

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