Olark is cute, easy to use, and fun. I love that it's personal for each member on my team.

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

There were many short outages or features being down. I often had to check the status of the software to see if the problem was being worked on.

Olark was a great quick fix to implement a solid chat platform on your website.

I have used tested Orlak with great chats later and I have to say it is pretty amazing. Customer support Is top notch.

Lack of customizations,  Olark will log you out after 5 min of inactivity without any warning. Operator cant send attachments.

Great solution if you are ready for the most robust chat solution out there or have demanding integration needs with services such as hubspot.

For the price, Olark I believe has been the easiest to use with a clean design, customization options for your chat button, and with excellent customer service. We are very happy with Olark.

Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users.

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

I use Olark chat services daily at work for the past few years. We love it, it is so easy to use and implement.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done.

Can be integrated into a variety of types of websites. Super helpful for building a website, especially ecommerce websites.

Then as you get the chats, it is very easy to use.

Awesome tool for customer support / feedback. Really easy to set up, affordable, well worth it.

The BEST solution to give a customer service and support. The share and control mode are awesome.

The free option is great for companies like ours where live chat is only used occasionally. We just need basic functionality for now, but love that this can be expanded as our needs grow.

Since we have a large inventory implementation was difficult and took a long time. After that no real cons.

They are really slow in some cases and in some times the chat gets delayed and we began to loose customers.

On occasion, I have experienced some outages, which is frustrating for customers.

Great little chat widget to start helping your online customers in order to close sales.

It took me and my peers a couple of minutes to learn how to use it. Our customers love to chat and they also love how easy it is to get in touch.

Happier customers, better business = revenue success.

When cookies disable chat not working. That Is a littel problem.

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Awesome statistics reporting dashboard. Chat logs are super easy to access and read.

A great tool we have used for a couple years. We would recommend to other companies who would like to use this chat service.

Olark is a great tool to manage effectively your customers.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions.

One of my websites doesn't have too many visitors so using Pure Chat to answer any questions is perfect. Also, it's great to use the mobile app so I can answer questions anywhere.

I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website.

There is nothing that I would say is a negative about this software. It does exactly what its set out to do.

Pure Chat is perfect for any business with a growing customer base. The ease of use and live chat feature makes this a necessary product for a multitude of businesses.

I love the ease of access and the very easy to use platform.

Sometimes it gives problem while using this software and also  randomly massages get missing while chatting.

I located various solutions, but liked the ease of use and integration with their website much more than the others.

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Easy to use, which is great for us and great for internet jokesters.

I started using this product to promote my own cleaning business and it was an amazing success.

Pure Chat was easy to get going and  I love that I can connect with people on my website easily. I would recommend this for anyone.

This is a very competitive market and there are other pieces of software that are quite similar to this one.

It is very important for my own perception and to my business also. Can't imagine that I will discover this kind of great application.

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward.

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere.

Good user interface, it does what it should with no complications.

Pure Chat is such a great software for every industry. The plug in is so easy to set up and runs so smoothly.

Pure chat really helps my small business for customer support. It has a live chat which can really attract customers.

This chat box helps my customers connect with customer service SO EASY. Ve seen a dramatic increase in inquires, that then led to conversions.

This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

It is a solid product that I recommend as an affordable one to my clients.

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

It provides really good customization settings and has a very affordable price compared to other similar softwares. Also, it's super easy to integrate.

I love that it's free to start and use. It made me wnt to poke around to see how far I can go if I decide to invest some money.

Easy  and straightforward way to chat with patients. Good interface and large potential for customization.

I think Pure Chat is the best tool that makes communicating with your potential costumers super easy, I completely recommend it, it's been a great addition for me.

Perfect for Start Ups to Improve Customer Service.

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear.

My coworkers and I use purechat on a daily basis and love it. It is very user friendly and whenever we need help, the support team is very helpful.

I recommend this product to all my clients looking for a way to manage their client's inquiries on the fly.

US Dollar

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.


Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.


Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.



LongDescription

File Management

Real Time Analytics

Surveys & Feedback

Activity Tracking

Transfers/Routing

Real-Time Monitoring

Single Sign On

Offline Form

Collaboration Tools

File Transfer

Screen Sharing

Mobile Access

Proactive Chat

Transcripts/Chat History

Multi-Channel Communication

Real-Time Notifications

Workflow Management

File Sharing

Activity Dashboard

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Customizable Branding

Reporting/Analytics

Monitoring

Video Conferencing

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Try Olark for free. Scale Olark with your live chat team. 

$17 / month for 1 live chat operator. 
$49 for a team of 4 live chat operators. 

https://www.olark.com/pricing?rid=getapp

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Olark

Live Online

Webinars

Documentation

Videos

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.


This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time.


Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.



Third Party Integrations

HP-UX

Solaris

Unix

IBM OS/400

Free: Unlimited Live Chat - Includes 3 Users/Operators
Growth: $39/month
PRO: $79/month

Olark vs Pure Chat

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