---
title: "Olark vs Smartsupp - 2026 Comparison - Software Advice"
description: "Olark vs Smartsupp - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/live-chat/olark-profile/vs/smartsupp/"
page_type: "comparison"
language: "en"
publication_date: "2026-10-23"
---
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Olark vs Smartsupp
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Updated October 23, 2026
# Olark vs. Smartsupp: 2026 Comparison
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Updated October 23, 2026
# Olark vs. Smartsupp: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/live-chat/olark-profile/)
[Olark](https://www.softwareadvice.com/live-chat/olark-profile/)
4.5
[(472)](https://www.softwareadvice.com/live-chat/olark-profile/reviews/)
Starting Price
$29.00per month
Free trial: Available
Free version: Available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Olark
Based on 472 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (20%), Retail, Consumer Goods & Services (17%) and Professional Services (7%)
- Top use case: Live Chat (4%)
83% of users recommend this product
[](https://www.softwareadvice.com/live-chat/smartsupp-profile/)
[Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/)
4.6
[(343)](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/)
Starting Price
$17.00per month
Free trial: Available
Free version: Available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Smartsupp
Based on 343 reviews
- Popular among: Small businesses
- Most common industries: Retail, Consumer Goods & Services (24%), IT & Software Development (17%) and Arts & Entertainment (7%)
- Top use cases: Live Chat (21%), Chatbot (8%) and Customer Service (8%)
80% of users recommend this product
[](https://www.softwareadvice.com/live-chat/olark-profile/)
Olark
4.5
[(472)](https://www.softwareadvice.com/live-chat/olark-profile/reviews/)
[](https://www.softwareadvice.com/live-chat/smartsupp-profile/)
Smartsupp
4.6
[(343)](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/)
+
Add product
Add product
## Olark vs Smartsupp: At a glance
* * *
Product ratings at a glance
| | Olark | Smartsupp |
| --- | --- | --- |
| Overall rating | 4.5
472 reviews | 4.6
343 reviews |
| Ease of use | 4.7 | 4.8 |
| Value for money | 4.4 | 4.4 |
| Functionality | 4.3 | 4.4 |
| Customer support | 4.6 | 4.5 |
| Ease of deployment | 4.4 | 4.6 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 815 reviews from Live Chat
* * *
Autoresponders
5.0
Canned Responses
5.0
Chat/Messaging
5.0
File Sharing
4.0
Mobile Access
3.5
Multi-Channel Communication
N/A
- Transcripts/Chat History: 4.7
- Real-time Consumer-facing Chat: 4.2
- File Sharing: 4.0
- Proactive Chat: 3.8
- Mobile Access: 3.5
Autoresponders
N/A
Canned Responses
N/A
Chat/Messaging
5.0
File Sharing
4.6
Mobile Access
4.7
Multi-Channel Communication
4.4
- Chat/Messaging: 5.0
- Real-time Consumer-facing Chat: 4.8
- Live Chat: 4.8
- Transcripts/Chat History: 4.7
- Mobile Access: 4.7
- Customizable Branding: 4.6
- File Sharing: 4.6
- Proactive Chat: 4.5
- Multi-Channel Communication: 4.4
- Support Ticket Management: 4.3
- Customer Support: 4.3
- Chatbot: 4.3
- Queue Management: 4.3
- Reporting/Analytics: 4.2
- Customer Database: 4.1
- Offline Form: 4.0
### Wondering if these products fit your needs?
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LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
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## Reviews
* * *
Positive review:
CB
Cynthia B.
Client Care Representative
Professional Training & Coaching, 51-200 employees
"Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better."
Jan 5, 2025
Negative review:
CB
Cynthia B.
Client Care Representative
Professional Training & Coaching, 51-200 employees
"Chat management when multiple users are using the platform for support is not great."
Jan 5, 2025
Positive review:
VR
Verified Reviewer
Marketing Director
Computer Software, 51-200 employees
"It's one of the cheapest live chats that you can buy starting at $29 per month."
Dec 6, 2024
Negative review:
VR
Verified Reviewer
Marketing Director
Computer Software, 51-200 employees
"You can't design a chatbot here, and their customer service is bad."
Dec 6, 2024
Positive review:
KA
Kyle A.
Operations Mgr
Consumer Goods, 11-50 employees
"Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website."
May 13, 2024
Negative review:
SK
Sushil K.
Managing Director
Photography, 201-500 employees
"One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses."
Jul 9, 2021
[Read all reviews](https://www.softwareadvice.com/live-chat/olark-profile/reviews/)
Positive review:
CC
Clarke C.
Desktop Support Analyst
Farming, 51-200 employees
"It is way too rapid and easy to communicate with customers via live chat with Smartsupp."
Feb 5, 2024
Negative review:
JH
Jiri H.
Consultant and software developer
Information Technology and Services, 2-10 employees
"Perhaps the activation of the SumUp payment card did not take place the first time and the activation SMS did not arrive."
Apr 1, 2023
Positive review:
VR
Verified Reviewer
Trainer
E-Learning, 2-10 employees
"Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support."
Mar 15, 2023
Negative review:
VR
Verified Reviewer
Trainer
E-Learning, 2-10 employees
"The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support."
Mar 15, 2023
Positive review:
PF
Patrik F.
CEO
Internet, Self-Employed
"Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options"
Oct 31, 2022
Negative review:
PA
Paula A.
Head Manager
Restaurants, 11-50 employees
"Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details."
Mar 13, 2023
[Read all reviews](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/)
## Customer support
* * *
Olark
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Available
Smartsupp
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Not available
24/7: Not available
Chat: Available
## Training options
* * *
Olark
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Smartsupp
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[LiveChat vs Olark](https://www.softwareadvice.com/help-desk/livechat-profile/vs/olark/)[Zoho Desk vs Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/vs/zoho-desk/)