Olark is cute, easy to use, and fun. I love that it's personal for each member on my team.

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

There were many short outages or features being down. I often had to check the status of the software to see if the problem was being worked on.

Olark was a great quick fix to implement a solid chat platform on your website.

I have used tested Orlak with great chats later and I have to say it is pretty amazing. Customer support Is top notch.

Lack of customizations,  Olark will log you out after 5 min of inactivity without any warning. Operator cant send attachments.

Great solution if you are ready for the most robust chat solution out there or have demanding integration needs with services such as hubspot.

For the price, Olark I believe has been the easiest to use with a clean design, customization options for your chat button, and with excellent customer service. We are very happy with Olark.

Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users.

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

I use Olark chat services daily at work for the past few years. We love it, it is so easy to use and implement.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done.

Can be integrated into a variety of types of websites. Super helpful for building a website, especially ecommerce websites.

Then as you get the chats, it is very easy to use.

Awesome tool for customer support / feedback. Really easy to set up, affordable, well worth it.

The BEST solution to give a customer service and support. The share and control mode are awesome.

The free option is great for companies like ours where live chat is only used occasionally. We just need basic functionality for now, but love that this can be expanded as our needs grow.

Since we have a large inventory implementation was difficult and took a long time. After that no real cons.

They are really slow in some cases and in some times the chat gets delayed and we began to loose customers.

On occasion, I have experienced some outages, which is frustrating for customers.

Great little chat widget to start helping your online customers in order to close sales.

It took me and my peers a couple of minutes to learn how to use it. Our customers love to chat and they also love how easy it is to get in touch.

Happier customers, better business = revenue success.

When cookies disable chat not working. That Is a littel problem.

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Awesome statistics reporting dashboard. Chat logs are super easy to access and read.

A great tool we have used for a couple years. We would recommend to other companies who would like to use this chat service.

Olark is a great tool to manage effectively your customers.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

Ease of use, overview of customer's steps, ability to track record.

We're looking at closing it down as we now don't have automatic messages when we miss people.

I was find a lot of time a best chat solution to my website and with a friend I know Smartsupp, simply the best.

ONLINE support, important for international clients.

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

Low price, and free trial. The customer service is very good and fast.

The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time.

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too.

Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website.

When there is a chat lost and I do not receive the user's email address to contact him again.

Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

It is easy to use, UI design is nice. Customized auto-messsage reply is super convenient.

We’ve been using now the Smartsupp free account for over a month and it is really nice. Just the basic features are exactly what we need now and in the future we can always upgrade.

Unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa.

Praise for your customer support service and especially the teammate [SENSITIVE CONTENT HIDDEN.

The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.

However, I would like to ask you about the possibilities and future integration in this program.

US Dollar

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.


Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.


Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.



LongDescription

File Management

Real Time Analytics

Surveys & Feedback

Activity Tracking

Transfers/Routing

Real-Time Monitoring

Single Sign On

Offline Form

Collaboration Tools

File Transfer

Screen Sharing

Mobile Access

Proactive Chat

Transcripts/Chat History

Multi-Channel Communication

Real-Time Notifications

Workflow Management

File Sharing

Activity Dashboard

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Customizable Branding

Reporting/Analytics

Monitoring

Video Conferencing

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Try Olark for free. Scale Olark with your live chat team. 

$17 / month for 1 live chat operator. 
$49 for a team of 4 live chat operators. 

https://www.olark.com/pricing?rid=getapp

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Olark

Live Online

Webinars

Documentation

Videos

Drive your online sales through conversations.

Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. 

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

WHY CHOOSE SMARTSUPP?

• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.

• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.

• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.

• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

WHAT CAN SMARTSUPP DO?

What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

• Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep.

• Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing

WHAT OUR USERS SAY ABOUT US?

“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”

—Oke Harms, Kickerkult.de

“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.”

—Katarzyna, Wujo.pl

Customer Database

Performance Metrics

Queue Management

Event Triggered Actions

Alerts/Escalation

Application Management

Website Integration

Visual Analytics

Natural Language Processing

AI/Machine Learning

Chatbot

Lead Capture

Automated Responses

For Sales/Marketing

Automated Routing

Customer Support

Customer Experience Management

Multi-Language

Lead Qualification

Pre-Configured Bot

Support Ticket Management

Contact Management

Drag & Drop

Communication Management

Self Service Portal

Role-Based Permissions

Alerts/Notifications

Customizable Templates

Performance Management

Customer Segmentation

Customer Service Analytics

Real Time Reporting

Routing

One-to-One Messaging

Real-time Conversations

Code-free Development

Knowledge Base Management

Customer Communication

22.50 / Month for our Standard Package
$7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)


Olark vs Smartsupp

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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