--- title: "Outreach Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Outreach. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Outreach is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/outreach-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Tracking Software](https://www.softwareadvice.com/crm/sales-tracking-comparison/) / [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) / Outreach Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/outreach-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/outreach-profile/alternatives/) # Outreach User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 311 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 180 reviews (58%) - 4 stars: 99 reviews (32%) - 3 stars: 22 reviews (7%) - 2 stars: 4 reviews (1%) - 1 star: 6 reviews (2%) ### Most mentioned pros - Outreach's features cover a wide variety of outbound strategies and allow for deeper understanding around meeting analytics, channel and template performance and overall team performance and metric attainment. - Engagement tracking (opens, clicks, replies by email) is hugely helpful. - Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. ### Most mentioned cons - Additionally, even on the admin end the platform can be rigid at times and not as responsive as platforms like Apollo or Salesforce to customized features and data sets. - Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. - tends to be a bit buggy; I've had the app crash mid-call which makes for bad client experience ## Outreach customer reviews Showing reviews 1-25 of 311 (page 1). ### I miss Outreach - Overall rating: 5/5 - Reviewer: Barry D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using outreach was very very easy. I guess I did not realize how good it was until my company switched to a different solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how you can see if an email has been opened within Gmail. It does not require a sidebar to view. #### Cons My company just switched to Cell’s loft. Now I really miss outreach so I cannot think of anything. I did not like about it. --- ### Great, but not perfect - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team. #### Cons There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform. #### Reasons for switching to Outreach Ultimately the contract was a little cheaper and the rep highlighted a few bells and whistles that were lacking in Salesloft such as the analytics. However in actually using the software the analytics seem like they need to be taken with a grain of salt. Perhaps I was educated properly on it but when analyzing call metrics, it's hard to derive real insights because it's unclear as to whether the connect rates are being tracked according to the prospect's time zone or ours. --- ### Excellent software for sales teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer #### Cons Annual contracts and very expensive for SMBs Integrated sales dialer --- ### Best sales sequencing tool on the market, hands down - Overall rating: 5/5 - Reviewer: Nate E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates. #### Cons Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use. #### Reasons for switching to Outreach This was before my time, but from what I hear from the reps that had SL before, they prefer Outreach hands down. --- ### Made our SDRs way more productive - Overall rating: 5/5 - Reviewer: Florence B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach! #### Cons It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform. #### Reasons for choosing Outreach Industry standard. Connectivity. Great UX. #### Reasons for switching to Outreach Groove was clunky and the support wasn't up to scratch. --- ### Outreach Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great sales platform for teams looking to become more organized and increase their prospecting efforts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great. #### Cons Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why. #### Reasons for switching to Outreach Not my decision, but leadership had a relationship with Outreach leadership. --- ### Very impressed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce. #### Cons It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles. #### Reasons for choosing Outreach Not directly related to the product but I thought their content marketing was better and made me believe more in the people behind the product. #### Reasons for switching to Outreach The IP phone integration as part of a sequence is the best I've ever seen. --- ### Great Sales Engagement Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far the implementation and training team have been great. The product is reliable and really helping our team work faster. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable. #### Cons Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything. #### Reasons for switching to Outreach Looking for a system that was a little more robust than Groove. --- ### Outreach for automating sales tasks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Outreach helps our inside sales team automate the engagement process and helps them to contact potential opportunities with sequences and templates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Outreach provides a way to engage easier with prospects and leads in addition to automating sales and marketing tasks that were time consuming. #### Cons In managing multiple users, it isn't as easy to divide tasks between a group as it is to run individual tasks and automations. #### Reasons for choosing Outreach Outreach had the integrations that we needed and the right price point. --- ### Outreach for Sales & Marketing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience per my previous comments on ease of use and functionality. I love snippets and personalization features! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We used to use groove and outreach is a huge improvement. It is very easy to set-up sequences with personalization, linked content from highspot or direct url, and create snippets for dropping in different images or content features. I am able to set-up sequences for sales to support marketing programs and craft message and content used. I can look at reporting metrics within the sequence to see who is using, how many contacts are active/pending/paused and draw conclusions on effectiveness of the messaging. #### Cons I only create sequences for sales versus actually sending them, but I think there was some confusion on how to add contacts or to make them active in one sequence over another. We use contact list views in Salesforce to add contacts, which seems to work but not sure if there is another way that is less manual than building out the list views- like linking to campaign? #### Reasons for switching to Outreach Groove wasn’t meeting our needs and was incredibly manual. --- ### He has given us the necessary assistance to close deals without complications - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There has been a noticeable improvement in our sales process. We can monitor email activity and determine if our potential customers have been reviewing our proposals as we prepare them. Because of this, we can quickly review our approach and seal the deals. In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele. We have been able to exceed our sales targets by adjusting our strategy in response to important metrics such as response time and email open rate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We attribute the increase in sales to the assistance of Outreach to differentiate our brand from the competition. The strengths and opportunities for improvement of our company can be assessed using the tools available to us. It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information. Also, online conferencing and email communication have been a lifesaver; the email monitoring feature is excellent and lets us know if customers are reading our messages. Our ability to adapt our sales plan in real time is greatly enhanced by this. Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction. #### Cons Compared to other platforms with comparable functionality, the price is somewhat high, but the sophisticated tools and their ability to integrate with other tools make it worth it. --- ### Outreach for outbound - Overall rating: 5/5 - Reviewer: Saige K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to add people into sequences and create structured steps to ensure I am reaching out to the right people at the right time #### Cons I don’t think outreach is a great job at pipeline management. I really only used it to do outreach, but if they had better pipeline management, that would be great. --- ### Outreach review - Overall rating: 4/5 - Reviewer: Yasmin D. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall outreach is a good place for businesses to help grow #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that outreach offers email automation and it’s really easy to do #### Cons I don’t have anything I dislike about outreach and works well --- ### decent for BDs who need to knowledge share - Overall rating: 3/5 - Reviewer: jess p. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to understand interface with good knowledge sharing #### Cons complex and opaque when it comes to archiving --- ### Great "outreach" software that makes calling and emailing a breeze - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros + Lots of sales insight available (what sequences/emails are more effective than others) + 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them + Love the ability to be able to submit a quick question to the support team from the UI + You can tag prospects, calls, etc. which makes finding them a lot easier + The support team is very responsive to fixing issues and helping with training gaps #### Cons - Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company) - There definitely are bugs that make some of the processes annoying - The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level) - Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls. --- ### Outreach Review - Overall rating: 5/5 - Reviewer: Ryan N. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It makes prospecting by account so much easier, especially if you have multiple prospects in each account. Additionally, leveraging their triggers and automation can help you scale your outreach. #### Cons It is a very complex system but effective, there was much time spent configuring the platform to do what we needed but once set up it was awesome. --- ### Worth the Investment - Overall rating: 5/5 - Reviewer: Erin T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion. #### Cons Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization) --- ### Great tool for automating repetitive tasks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement. #### Cons Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly. --- ### Good product, terrible, cocky sales team - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Good product, adequate support, terrible sales team/experience. Brought this vendor on to one company I worked with, didn't bring it on to a future company because got tired/frustrated dealing with their sales team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros This product is pretty good, I've used Outreach, SalesLoft and Fileboard. Fileboard has the best sales team, they not only are helpful with understanding their product, but they also help with sharing their sales strategy using their product. SalesLoft and Outreach are the same in funcitonality, and SalesLoft has a good sales team. The issue I have with Outreach is their sales team is too arrogant, they have a good product, but I think teach them internally to be cocky, and it got so bad I just didn't want to use their product anymore and felt compelled to write this review. #### Cons The software is a bit glitchy sometimes, if it goes out you're just not using it that day. The sales team is very arrogant, not helpful. Companies with arrogant sales teams tend to have that culture bleed off into other areas, which make them very difficult vendors to work with . --- ### Selling without Outreach is selling with a handicap. - Overall rating: 5/5 - Reviewer: Keven G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I just started using Outreach and it's saved me so much time from manually sending emails. It also helps me organize my tasks which is critical for success. It's helped me closed more deals. Selling without Outreach is selling with a handicap. #### Cons Connectivity issues happen once in awhile but it's not bad. --- ### Best tool in its category - Overall rating: 5/5 - Reviewer: Timea S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I would choose Outreach any day over the competitors and recommend it to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly. #### Cons The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail. --- ### Great Prospect Management Tool - Overall rating: 4/5 - Reviewer: Pooja C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management #### Cons Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI #### Reasons for choosing Outreach Because of it's better email cadence feature --- ### Very easy to use, but frequent outages - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Super easy to use. Any feature you need is easy to find with their intuitive, reactive UI. #### Cons Frequently goes down for periods of minutes, and in rare circumstances hours. On top of this, it can be hard to find certain information when you need it. (why can't I see amount of time certain prospects have opened emails) --- ### Great tool for automating sales prospecting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool helps automate email-based prospecting and marketing so your sales team can be more efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team. #### Cons The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out! --- ### Outreach has made a huge impact for our team! - Overall rating: 5/5 - Reviewer: Kevin K. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The sequences in Outreach have been the most beneficial tool for our team by far. With a little work on the front end, you can streamline your workflow for the next two months whether its by prompting yourself to call a customer or sending an automated, pre-typed email. #### Cons My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us. ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/?page=2) --- Outreach Reviews, Pros and Cons - 2026 Software Advice