--- title: "Outreach Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Outreach. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Outreach is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/outreach-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Engagement Platform Software](https://www.softwareadvice.com/crm/sales-engagement-comparison/) / [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) / Outreach Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/outreach-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/outreach-profile/alternatives/) # Outreach User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 311 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 180 reviews (58%) - 4 stars: 99 reviews (32%) - 3 stars: 22 reviews (7%) - 2 stars: 4 reviews (1%) - 1 star: 6 reviews (2%) ### Most mentioned pros - Outreach's features cover a wide variety of outbound strategies and allow for deeper understanding around meeting analytics, channel and template performance and overall team performance and metric attainment. - Engagement tracking (opens, clicks, replies by email) is hugely helpful. - Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. ### Most mentioned cons - Additionally, even on the admin end the platform can be rigid at times and not as responsive as platforms like Apollo or Salesforce to customized features and data sets. - Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. - tends to be a bit buggy; I've had the app crash mid-call which makes for bad client experience ## Outreach customer reviews Showing reviews 1-25 of 311 (page 1). ### I miss Outreach - Overall rating: 5/5 - Reviewer: Barry D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using outreach was very very easy. I guess I did not realize how good it was until my company switched to a different solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how you can see if an email has been opened within Gmail. It does not require a sidebar to view. #### Cons My company just switched to Cell’s loft. Now I really miss outreach so I cannot think of anything. I did not like about it. --- ### Great, but not perfect - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team. #### Cons There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform. #### Reasons for switching to Outreach Ultimately the contract was a little cheaper and the rep highlighted a few bells and whistles that were lacking in Salesloft such as the analytics. However in actually using the software the analytics seem like they need to be taken with a grain of salt. Perhaps I was educated properly on it but when analyzing call metrics, it's hard to derive real insights because it's unclear as to whether the connect rates are being tracked according to the prospect's time zone or ours. --- ### Excellent software for sales teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer #### Cons Annual contracts and very expensive for SMBs Integrated sales dialer --- ### Best sales sequencing tool on the market, hands down - Overall rating: 5/5 - Reviewer: Nate E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates. #### Cons Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use. #### Reasons for switching to Outreach This was before my time, but from what I hear from the reps that had SL before, they prefer Outreach hands down. --- ### Made our SDRs way more productive - Overall rating: 5/5 - Reviewer: Florence B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach! #### Cons It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform. #### Reasons for choosing Outreach Industry standard. Connectivity. Great UX. #### Reasons for switching to Outreach Groove was clunky and the support wasn't up to scratch. --- ### Misled, big time. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Looks pretty, cheaper than some products but still expensive. #### Cons I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks. The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks. #### Reasons for choosing Outreach Pricing, and MixMax did not have an integration with Outlook. --- ### Outreach Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great sales platform for teams looking to become more organized and increase their prospecting efforts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great. #### Cons Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why. #### Reasons for switching to Outreach Not my decision, but leadership had a relationship with Outreach leadership. --- ### Very impressed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce. #### Cons It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles. #### Reasons for choosing Outreach Not directly related to the product but I thought their content marketing was better and made me believe more in the people behind the product. #### Reasons for switching to Outreach The IP phone integration as part of a sequence is the best I've ever seen. --- ### Great Sales Engagement Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far the implementation and training team have been great. The product is reliable and really helping our team work faster. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable. #### Cons Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything. #### Reasons for switching to Outreach Looking for a system that was a little more robust than Groove. --- ### Outreach for automating sales tasks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Outreach helps our inside sales team automate the engagement process and helps them to contact potential opportunities with sequences and templates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Outreach provides a way to engage easier with prospects and leads in addition to automating sales and marketing tasks that were time consuming. #### Cons In managing multiple users, it isn't as easy to divide tasks between a group as it is to run individual tasks and automations. #### Reasons for choosing Outreach Outreach had the integrations that we needed and the right price point. --- ### He has given us the necessary assistance to close deals without complications - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There has been a noticeable improvement in our sales process. We can monitor email activity and determine if our potential customers have been reviewing our proposals as we prepare them. Because of this, we can quickly review our approach and seal the deals. In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele. We have been able to exceed our sales targets by adjusting our strategy in response to important metrics such as response time and email open rate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We attribute the increase in sales to the assistance of Outreach to differentiate our brand from the competition. The strengths and opportunities for improvement of our company can be assessed using the tools available to us. It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information. Also, online conferencing and email communication have been a lifesaver; the email monitoring feature is excellent and lets us know if customers are reading our messages. Our ability to adapt our sales plan in real time is greatly enhanced by this. Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction. #### Cons Compared to other platforms with comparable functionality, the price is somewhat high, but the sophisticated tools and their ability to integrate with other tools make it worth it. --- ### Perfect BDR Tool - Overall rating: 5/5 - Reviewer: Yanne D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My team and I had a great experience with Outreach! It was especially helpful due to our call quota being 490 dials per week. We were able to keep track of our own dials as well as see where the team stood. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts. #### Cons Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff. --- ### Outreach review - Overall rating: 4/5 - Reviewer: Yasmin D. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall outreach is a good place for businesses to help grow #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that outreach offers email automation and it’s really easy to do #### Cons I don’t have anything I dislike about outreach and works well --- ### Sales Engagement Made Simple - Overall rating: 4/5 - Reviewer: Christian B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used some alternatives to Outreach but think the ease of use and some powerful organizational and engagement features make this the best sales engagement platform for SaaS sales. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to track email opens and a customers engagement level, and using features like tags to better organize myself to follow up with accounts at the best possible times in their buying cycle. Easy integrations and syncing with G suite and Salesforce. #### Cons The software is somewhat rigid in customization. Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking. --- ### I hate to write a negative Review but... this experience was so bad I hope to help you pick better - Overall rating: 1/5 - Reviewer: Matt P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Their sales team was bad and initially we didnt sign up, then after trailing another and also being frustrated with that one, we made a stupid decision to just go with Outreach, forced to buy their video onboarding, their support takes forever to answer and most answers are incorrect, when their software crashes they have a robotic response that their team gives which is reboot, they will tell that over and over, when in reality their app fails because of mismatching data on the import that they can't handle correctly. They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so bad I had to get involved and it was obvious that they weren't going to be a good fit for us and they admitted however, I asked if we could jsut part ways friends, cancel our agreement, they refuse to let us out of a $26,000 contract. KNOWING we won't use it and knowing that their team said its not a good fit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing. After 3 months I am walking away from a $26,000/yr contract they will NOT let us out of, so I am STILL Paying and we are NOT going to use this trash of a platform. They do NOT care about you as a client. #### Cons Using this software cut our call volume in half, we had our WORST sales month in 2 years, we had so many problems getting set up, their software crashes, notes fail to save, hubspot integration is a joke, stand alone you lose features like deal pipeline, you can not sort by last time called, their throttles don't work as explained, cannot text, the list of cons goes on and on... --- ### Helpful tool for contact’s management and prospecting - Overall rating: 4/5 - Reviewer: Luciana L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It helped a lot integrating scrapping tools with Outreach for mass email marketing. #### Cons Sometimes takes a while to sync with the mailbox (or even send). --- ### The Best Productivity/Follow-up Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think if your in a fast paced organisation that need to follow-up with a large amount of leads, it will help automate and save your employees a lot of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best feature of the tool is that it saves the most important resource in our world - 'TIME', especially in the sales function an important part of the job is to follow-up with potential prospects/leads. Outreach help me focus on what matters the most (being productive) and focus less on simple tasks such as follow-up emails, logging tasks. Just creat a sequence, use the custom tabs if need be) and then emails go out periodically (you can decide the schedule and content). JUST LOVE IT #### Cons I think the app is very flexible, there are so many features and depending on your organisation you might have some features restricted. I would recommend reading their blogs (there are quite a few functionalities and features that you might want to use but never realize they were already there) --- ### Best sales execution platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps our sales team to reach our key accounts with a key message in a right time. By integrating it with CRM we can maintain a record of each prospects email communications, calls, and meetings. The risk of losing deals got reduced after we started using Outreach. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using Outreach we were able to automate our sales efforts. We have synched up Outreach with HubSpot to keep track of all our prospects activities. Most useful features are building email sequence, integrating CRM, calendar and meetings. It allows you to create, manage and control customer data. #### Cons It does not allow us to create visually appealing emails. It’s analytics dashboard is very hard to understand. --- ### Worth every penny ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Having used three other competitor tools I felt outreach was a bit expensive, but it proved to be worth it. Outreach has an amazing UI and great customer support. I start and end my day with Outreach, it has a seamless sync with CRMs and reporting is very easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Managing all sales engagement activity within a single software is a boon for every salesperson out there. It saves. a lot of time and effort and helps to stay organized. #### Cons The price is a little higher than most of the competitors. --- ### Outreach updates are horrible and the CSM doesn’t know the product - Overall rating: 1/5 - Reviewer: Mollie G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I use to like reporting and reliability but with updates none of that works #### Cons It’s unreliable and drops constantly. The reporting is no longer live. CSM doesn’t even know that we can transfer calls. It’s worthless --- ### We couldn't hit our sales goals without it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a more helpful, prompt team in my life. 10/10 to the Outreach Support team! #### Cons We've caused ourselves some pain by using some very unique objects and fields in our Salesforce CRM instance, which has caused some problems on the integration front. Basically, we haven't been able to take advantage of some Outreach functionality because the integration is built on the assumption of us using standard Salesforce objects and fields. Ultimately, the support team has helped us with some workarounds, but it's been a bit of a self-induced headache. --- ### Task Management Tool for SDRs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals. #### Cons It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels. --- ### BDC Review - Overall rating: 5/5 - Reviewer: Dez D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to use and understand. Overall I love this software and how it helps me make my calls and sales #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like how I can integrate this with sales force and sequence my prospects form sales force to hear. From outreach I can make tasks and notes and make sure all my calls and emails are organized. #### Cons I dont like how sometimes there is some bugs that dont let me dial my calls and I have to exit off the site and then log back in. --- ### Overpriced, glitchy software - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Negitive. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Its extremely frustrating so it brings the team together. #### Cons Most things. Its a real headache to use. Support is bad once you sign up. They dont care about you beyond the sales process. --- ### Outreach is great if used with integrations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Outreach is core to my outbound sales process. I also use the calendaring feature to have people book time on my calendar. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences. #### Cons There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt. ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/?page=2) --- Outreach Reviews, Pros and Cons - 2026 Software Advice