Live Chat Software

Finding software can be overwhelming. Software Advice has helped thousands of companies choose the right live chat software to improve customer service and reduce support costs.

Showing all 219 products

Sort by:

Velaro

Velaro is a SaaS engagement solution designed for sales, marketing and customer care teams sizes up to Enterprise organizations designed to facilitate personalized customer journey interactions. Key features include live chat, con... Read more

Price:

Recent recommendations: 3 recommendations

Learn More

SnapEngageFrontRunners 2021

SnapEngage is a HIPAA compliant live chat solution that caters to businesses across various industry verticals such as travel, hospitality, real estate, health care, insurance, education and more. Key features include SMS-to-chat,... Read more

Price:

Recent recommendations: 2 recommendations

Learn More

Master of Code

Master of Code Conversational AI offers the next wave of customer and employee experiences through business preferable digital channels. You can offer personalized real-time digital experiences, interactions, messaging across mult... Read more

Price:

Recent recommendations: 2 recommendations

Learn More

LiveHelpNow

LiveHelpNow multi channel help desk/call center software facilitates real-time customer service communications via the following channels: Live chat, Chat Bot, SMS/Text, Email, Facebook, VoIP(Phone) as well as provides abilit... Read more

Price:

Recent recommendations: 1 recommendations

Learn More

Talkative

Talkative is a live chat solution that enables businesses and organizations worldwide to manage communication with customers by embedding audio/video calling, chat and cobrowsing capabilities into business websites. Agents can uti... Read more

Price:

Recent recommendations: 1 recommendations

Learn More

Zendesk

Used by over 20,000 global companies, Zendesk has made a name for itself as a sophisticated, yet simple Web-based help desk solution.... Read more

Learn More

Freshdesk

Freshdesk simplifies customer support by centralizing all customer interactions into a single, affordable, Web-based solution. Phone calls, emails, Web chats and even social media outreach is fully supported in this solution.... Read more

Learn More

Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action invol... Read more

Learn More

Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creat... Read more

Learn More

LiveChatFrontRunners 2021

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with ... Read more

Learn More

LiveAgentFrontRunners 2021

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all a... Read more

Learn More

UserlikeFrontRunners 2021

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let ... Read more

Learn More

Salesforce Service Cloud

Built on the powerful Salesforce1 Platform, Service Cloud is a robust and user-friendly customer service solution that allows companies to engage customers and deliver exemplary customer service from anywhere.... Read more

Learn More

Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, ... Read more

Learn More

OlarkFrontRunners 2021

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and... Read more

Learn More

ChatraFrontRunners 2021

Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or init... Read more

Learn More

Dialpad

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on deliverin... Read more

Learn More

Gong.io

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn ho... Read more

Learn More

Podium

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. Podium’s platform consolidates customer interact... Read more

Learn More

Birdeye

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer experience. M... Read more

Learn More

ExecVision

ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor performance. It is primarily designed to transcribe calls and provide managers key metrics. Firms can use t... Read more

Learn More

Pure ChatFrontRunners 2021

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Jo... Read more

Learn More

SmartsuppFrontRunners 2021

Smartsupp is a live chat solution that helps businesses to engage website visitors with real-time communication. Key features include agent dashboard, customization capabilities, video recording of visitors' screens and more. ... Read more

Learn More

tawk.toFrontRunners 2021

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable br... Read more

Learn More

3CX

3CX Phone System is a software-based IP PBX for Windows. In addition to a range of PBX features, 3CX offers Web conferencing via Web Real-Time Communication. Modules are available for hotels, call centers and CRM integrations. ... Read more

Learn More

Front

Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all depar... Read more

Learn More

TidioFrontRunners 2021

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online a... Read more

Learn More

Nextiva

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all ... Read more

Learn More

Qlik Sense

Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases. Built on Qlik’s unique Associative Engine, it supports a full range of users and use-cases across the life-cycle... Read more

Learn More

HelpCrunchFrontRunners 2021

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their cus... Read more

Learn More

Kayako

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and ... Read more

Learn More

DriftFrontRunners 2021

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline acce... Read more

Learn More

Brazen

Brazen is an events management platform designed to help organizations of all sizes create, launch and manage video broadcasts and a variety of virtual events like talent acquisition, job fairs, career expo and more. The platform ... Read more

Learn More

Avochato

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product... Read more

Learn More

Genesys Cloud CX

Genesys Cloud CX creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Designed to provide exceptional experiences for your customers and employees, it deploys quickly, is intuitive to use... Read more

Learn More

Rocket.ChatFrontRunners 2021

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicat... Read more

Learn More

UJET

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents... Read more

Learn More

HubSpot Service Hub

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation ... Read more

Learn More

Comm100 Live ChatFrontRunners 2021

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in... Read more

Learn More

Whistle Messaging

Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance ... Read more

Learn More

One Chat

One Chat is an all-in-one messaging service that provides individuals and businesses with a centralized interface to communicate with users across different social accounts. It allows Mac users to communicate across WhatsApp, Slac... Read more

Learn More

EngageBayFrontRunners 2021

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketin... Read more

Learn More

Freshchat

Freshchat is a cloud-based live messaging solution that helps sales and customer service teams engage with prospective buyers. The key features of the solution include automated messages, in-app campaigns, automated lead generatio... Read more

Learn More

Zoho SalesIQ

Zoho SalesIQ is a cloud-based customer engagement platform that helps businesses to monitor website traffic in real-time, initiate proactive conversations with prospects and customers based on available data, automate the conversa... Read more

Learn More

Lucky OrangeFrontRunners 2021

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas wit... Read more

Learn More

CrispFrontRunners 2021

Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets us... Read more

Learn More

JivoChatFrontRunners 2021

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to cli... Read more

Learn More

Landbot

Landbot is a user-friendly no-code solution for creating conversational chatbot applications. Conversational apps combine benefits of an interactive conversational interface with rich UI elements while automating advanced data wor... Read more

Learn More

Customerly

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and... Read more

Learn More

Re:amaze

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, fo... Read more

Learn More

ProProfs Chat

ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal wit... Read more

Learn More

True Lark

Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7 cover... Read more

Learn More

INSIDEFrontRunners 2021

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target... Read more

Learn More

Chekkit

Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring... Read more

Learn More

BotsplashFrontRunners 2021

Botsplash is a live chat solution designed to help businesses in real estate, pharmaceutical, retail, mortgage and automobile sales industries engage with customers via various digital channels such as video call, web chat, SMS, F... Read more

Learn More

Conversational Cloud

LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat... Read more

Learn More

FrogedFrontRunners 2021

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send pers... Read more

Learn More

NABD System

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizatio... Read more

Learn More

WebGreeter

WebGreeter is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, c... Read more

Learn More

ChaportFrontRunners 2021

Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and ... Read more

Learn More

KommunicateFrontRunners 2021

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable interface... Read more

Learn More

Quiq Messaging

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professional... Read more

Learn More

DeskPRO

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known iss... Read more

Learn More

Chatbot

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builde... Read more

Learn More

Fleep

From idea to execution, Fleep helps teams collaborate and coordinate on projects using built-in messaging, file-sharing, and task management tools. With Fleep, teams can stay connected and discuss ideas on any specific topic, proj... Read more

Learn More

Verse.io

Verse is a lead conversion platform that turns your new leads into sales ready opportunities through immediate AI-Driven and Human-Powered conversations. Verse.io helps businesses with lead response and follow-up. By infusing in... Read more

Learn More

UseResponse

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledg... Read more

Learn More

Acobot

Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers e-commerce capabilities to help grow and power on... Read more

Learn More

User.com

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through cha... Read more

Learn More

Teckst

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop... Read more

Learn More

Provide Support

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can ei... Read more

Learn More

Formilla.com

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient wa... Read more