Velaro is a SaaS engagement solution designed for sales, marketing and customer care teams sizes up to Enterprise organizations designed to facilitate personalized customer journey interactions. Key features include live chat, con...Read more about Velaro

FrontRunners 2024

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online a...Read more about Tidio

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features an...Read more about Zendesk Suite

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, a...Read more about LiveHelpNow

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in...Read more about Comm100 Live Chat

CxInfinity is a contact center solution provider for omnichannel engagement. The system delivers 150+ deployments & 98.7% customer retention rate, and over 70 3rd party integrations. CXInfinity offers scalable and flexible solutio...Read more about CXInfinity

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financi...Read more about Slack

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp wit...Read more about WhatsApp

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of ...Read more about HubSpot CRM

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, soc...Read more about Freshdesk

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action invol...Read more about Pipedrive

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creat...Read more about Zoho Desk

Writesonic is an AI-powered writing assistant with a mission to empower everyone in the world to write anything and publish anywhere. It's like Canva for writing, with tools to simplify the process of creating, editing, and publ...Read more about Writesonic

FrontRunners 2024

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. Wit...Read more about LiveChat

FrontRunners 2024

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all...Read more about LiveAgent

Appy Pie is an application development platform that enables users to create mobile applications compatible with operating systems such as Android, iOS and Windows mobile OS. The solutions creates applications for a variety of ind...Read more about Appy Pie

FrontRunners 2024

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future whe...Read more about Intercom

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized exp...Read more about Nextiva

FrontRunners 2024

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, col...Read more about TeamSupport

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and m...Read more about Bitrix24

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and o...Read more about Salesforce Service Cloud

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customer...Read more about Text Request

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketin...Read more about EngageBay CRM

Userlike is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all me...Read more about Userlike

FrontRunners 2024

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with custo...Read more about Birdeye

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn ho...Read more about Gong.io

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrat...Read more about Dialpad

FrontRunners 2024

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. Podium's plans are built to help your busines...Read more about Podium

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and...Read more about Olark

FrontRunners 2024

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. Businesses can wait for web visitors to ask a question and answer it in real-t...Read more about Chatra

3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the n...Read more about 3CX

Zenvia Conversion (formerly Sirena) is a live chat software designed to help businesses in the eCommerce, retail, education and other sectors respond to customer queries via WhatsApp, Facebook Messenger and Instagram. The platform...Read more about Zenvia Conversion

ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor performance. It is primarily designed to transcribe calls and provide managers key metrics. Firms can use t...Read more about ExecVision

FrontRunners 2024

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connec...Read more about Smartsupp

FrontRunners 2024

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a bui...Read more about Broadly

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Jo...Read more about Pure Chat

FrontRunners 2024

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable br...Read more about tawk.to

Outreach is the first and only Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need...Read more about Outreach

Fathom serves as an AI meeting assistant, capturing, transcribing, and summarizing meetings. The application allows users to concentrate on the discussions rather than note-taking....Read more about Fathom

FrontRunners 2024

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the...Read more about Front

Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases. Built on Qlik’s unique Associative Engine, it supports a full range of users and use-cases across the life-cycle...Read more about Qlik Sense

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any...Read more about Genesys Cloud CX

Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selli...Read more about SalesLoft

FrontRunners 2024

Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get access to an entire suite of tools, all optimized specifically for customer support. ...Read more about Help Scout

FrontRunners 2024

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline acce...Read more about Drift

Built with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place. GoTo Resolve enables IT professionals to streamline their ...Read more about GoTo Resolve

FrontRunners 2024

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas wit...Read more about Lucky Orange

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet you...Read more about RingCentral Contact Center

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their cus...Read more about HelpCrunch

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and ...Read more about Kayako

Whappext is a WhatsApp marketing Software that caters to a diverse range of entities, including small, medium, and large companies, NGOs, educational institutes, retails, MLM, software companies, and digital marketers. It offers t...Read more about Whappext

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support,...Read more about LogMeIn Rescue

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation ...Read more about HubSpot Service Hub

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicat...Read more about Rocket.Chat

Using Tiledesk, businesses can create a chatbot on website and use it to generate leads for their business. It contains an AI-powered bot to automate customer support and engagement on all your digital channels: from your website ...Read more about Tiledesk

TextCortex is an AI companion that is designed to understand you and your writing needs: it actively presents options on how to make your content more authentic, and assists you in your creative process, from start to finish, like...Read more about TextCortex AI

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents...Read more about UJET

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product...Read more about Avochato

OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known a...Read more about OnceHub

Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance ...Read more about Whistle Messaging

Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk software, Gladly is an all-in-one platform for agents to respond to customers across all...Read more about Gladly

Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and col...Read more about Hiver

Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows ad...Read more about Gorgias

FrontRunners 2024

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smart...Read more about Freshchat

TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful auto-routing tools, AI-powered chatbots, omnichannel ...Read more about TeamSupport Messaging & Live Chat

Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims to provide a seamless process of customer engagement and interaction. Businesses can acquire new cust...Read more about Emitrr

FrontRunners 2024

Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets us...Read more about Crisp

FrontRunners 2024

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to cli...Read more about JivoChat

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know...Read more about Zoho SalesIQ

get.chat is a messaging solution that enables multiple users to access the same WhatsApp number and it can be integrated with CRM solutions or sales platforms such as HubSpot, Salesforce, Pipedrive, and more… get.chat’s Team Inbo...Read more about get.chat

Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages. Kenect helps marketing professionals pre...Read more about Kenect

One Chat is an all-in-one messaging service that provides individuals and businesses with a centralized interface to communicate with users across different social accounts. It allows Mac users to communicate across WhatsApp, Slac...Read more about One Chat

Zoho Cliq is a hybrid team collaboration solution that caters to businesses of all sizes across various industries. Features include document management, drag-and-drop file sharing, channel-based permissions, team video calling an...Read more about Zoho Cliq

Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring...Read more about Chekkit

Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your first meeting with a prospect represents 80% of your deal's success. Introducing 11Sight's #1 Inbound Video Cal...Read more about 11Sight

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part...Read more about Sprinklr

Communication is the catalyst of innovation in virtually every industry, whether it’s building a cohesive workplace culture, providing the platforms to connect, or establishing long-term business relationships. Embracing the mode...Read more about G12 Communications

FrontRunners 2024

SmatBot, subsidiary of ByteQuark is an AI-powered platform that assists businesses in various industries, including education, eCommerce, finance, real estate, and fitness, to create personalized chatbots for different purposes su...Read more about SmatBot

Using our conversational intelligence analytics combined with smart meeting rooms, Zipteams helps sales teams make smarter decisions and complete transactions quickly. Real-time support nudges and allows managers to effortlessly t...Read more about Zipteams

Consolto is a complete remote customer communication suite with live chat, web conferencing and appointment scheduling. It is designed to help businesses communicate with clients by embedding the 3-in-one plugin across websites. I...Read more about Consolto

Unlock the full potential of Chatbase and effortlessly create a tailored chatbot powered by ChatGPT, perfectly aligned with your brand's unique personality. The platform empowers you to fine-tune your chatbot's interactions by cu...Read more about Chatbase

UChat is a cloud-based bot-building platform that helps businesses easily create chatbot Facebook Messenger bots for marketing, sales, and support. The drag-and-drop builder enables users to collect leads and automate business ca...Read more about UChat

Brosix is an integrated collaboration platform that helps small to large enterprises streamline communication between internal departments via messaging. It enables users to text multiple team members using chat rooms and deliver ...Read more about Brosix

Zenvia is an intelligent tool that facilitates chatbot creation and management. This platform supports the automation of processes in multiple channels including SMS, email, and social networks such as Facebook Messenger and Whats...Read more about Zenvia

FrontRunners 2024

ManyChat is a cloud-based chatbot solution designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Key features include message broadcasting, drip marketing, A/B testing,...Read more about ManyChat

Missive is a team inbox for email collaboration. Users can chat with teammates right via the inbox, share attachments and assign task. It includes shared labels, which help professionals organize conversations by project or depart...Read more about Missive

Landbot.io is no-code chatbot platform designed to empower businesses to build frictionless conversational experiences. Landbot helps marketing, operations, and customer service teams triple their efficiency and cut operating cost...Read more about Landbot

ActiveChat visual chatbot platform that enables businesses in customer service, call centers and eCommerce industry to design and deploy artificial intelligence (AI)-enabled chat agents. The platform allows organizations to automa...Read more about Activechat

Natively built for the cloud, Oracle Fusion Cloud Human Capital Management is a complete solution that connects every human resource process—and every person—across your enterprise. We help you create a community where people feel...Read more about Oracle Cloud HCM

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and...Read more about Customerly

Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and ...Read more about Chaport

Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. Modjo was built ...Read more about Modjo

Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. ...Read more about WATI

SAS Visual Analytics is our flagship offering for self-service data preparation, visual discovery, interactive reporting, and dashboards--as well as easy-to-use analytics--with governance. SAS Visual Analytics allows non-technical...Read more about SAS Visual Analytics

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and ret...Read more about Froged

Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, ...Read more about Kustomer

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builde...Read more about Chatbot

Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, and solar industries engage with customers through various digital channels. Live and automated conversations can b...Read more about Botsplash

Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes. With Knowledgebase, users can create ...Read more about ProProfs Chat

FrontRunners 2024

Ideta allows companies to develop custom chatbots and voice bots without coding. Users can deploy the developed bots across several communication channels, such as Facebook Messenger, Twilio, Slack, Microsoft Teams, and more. Ide...Read more about Ideta

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, fo...Read more about Re:amaze

ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning...Read more about ChangeGear

Since 2014, the team of 400 people has been working every day to improve the digital strategy and the reputation of more than 200,000 customers worldwide. Thanks to the simplicity of our tool, everyone can start tomorrow to improv...Read more about Partoo

Introducing LongShot AI: Your Ultimate AI Content Creation Solution In today's fast-paced digital world, creating high-quality, engaging, authentic content is crucial for businesses and individuals. LongShot AI is an innovative...Read more about LongShot AI

Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-Driven and Human-Powered conversations. Verse.ai helps businesses with lead response and follow-up. By infusing...Read more about Verse.ai

FrontRunners 2024

Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales ...Read more about Dashly

Clepher is the future of chatbots. With an easy-to-use visual builder, users can drag 'n drop your bot in just a few clicks. Staff members can integrate your chatbot with your stack, by leveraging 50+ native integrations (includin...Read more about Clepher

Botsonic is a pioneering platform providing tools for crafting diverse support bots, innovative GPT bots, and advanced OpenAI Assistants. It specializes in effortless integration with Zendesk and Freshdesk, facilitating smooth tra...Read more about Botsonic

Giosg is an artificial intelligence-enabled sales acceleration software designed to help businesses increase conversions and streamline lead lifecycle using conversational marketing, support, and sales solutions. Trusted by over...Read more about Giosg

Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7 cover...Read more about TrueLark

Locobuzz's competition benchmarking abilities offer businesses detailed insights into how competing brands operate, helping them build strategic brand narratives. Teams can respond quickly to negative chatter, preventing a widespr...Read more about Locobuzz

Ocelot is a cloud-based communication platform that helps educational institutes engage with the students and manage counselling, enrollment, retention, wellness and other activities via a unified portal. The platform lets organiz...Read more about Ocelot

ChatGPT is a chatbot software that helps you to create, deploy and manage chatbots for your business. It is a self-hosted software and can be deployed on Google Cloud, Microsoft Azure, or Amazon AWS. With ChatGPT, users can crea...Read more about ChatGPT

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable interface...Read more about Kommunicate

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target...Read more about INSIDE

Use your dedicated assistant to help you focus on your core activities by having them take over busy work such as Basic Research, Data Entry, Social Media Management, Lead Generation, etc. Additional services like specialized as...Read more about Wing

Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can in...Read more about Haptik

MyHub will allow you to quickly create a beautiful intranet that will transform the way employees connect to information, processes, and each other. With MyHub, benefit from modern intranet features such as pre-built templates, ch...Read more about MyHub

LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat...Read more about Conversational Cloud

B2Chat is a Web App Platform that enables businesses of all sizes to connect with customers via instant messaging to a variety of channels including WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat. The platform ena...Read more about B2Chat

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizatio...Read more about NABD System

Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare and other industries streamline data extraction and natural language processing (NLP) operations. It enables org...Read more about Appen

LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, c...Read more about LiveAdmins

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known iss...Read more about Deskpro

ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' request...Read more about ThriveDesk

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professional...Read more about Quiq

Trusted by over 100 enterprises, Yellow Messenger is a conversational AI platform that utilizes cognitive engagement technology to help businesses implement human-like chatbots across voice and text communication channels. With en...Read more about yellow.ai

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledg...Read more about UseResponse

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through cha...Read more about User.com

ClearTouch is a cloud-hosted contact center platform provider that enhances the customer experience of organizations across financial services and insurance, healthcare, BPOs, ARM/Collections, eCommerce, and automotive, among othe...Read more about Cleartouch Cloud Contact Center Platform

Honeit is a cloud-based interview collaboration and talent intelligence platform designed to help businesses engage, screen, schedule, and assess candidates using real-time conversational insights. Hiring managers can utilize the ...Read more about Honeit

From idea to execution, Fleep helps teams collaborate and coordinate on projects using built-in messaging, file-sharing, and task management tools. With Fleep, teams can stay connected and discuss ideas on any specific topic, proj...Read more about Fleep

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments. This software allows businesses to automate ticket workflow using rule-based criteria and centralize t...Read more about Vision Helpdesk

Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers e-commerce capabilities to help grow and power on...Read more about Acobot

Wikipro is an all-in-one texting platform for small to midsize businesses in various industries. It enables businesses to request online reviews, payments, e-signatures, and more via text. It is designed to streamline customer com...Read more about WikiPro

Ushur is an AI-enabled customer experience automation platform that has been purpose-built to intelligently automate entire customer journeys. With Ushur, you can deliver delightful, hyper-personalized customer experiences through...Read more about Ushur

SendBird offers access to a stable server with broad features that allow fast and effective real-time chatting on any scale. It helps implement live chat feature within a mobile application, a game or a website, creating more adve...Read more about SendBird

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists re...Read more about Smith.ai

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The...Read more about elevio

As a single interconnected platform, Lark facilitates collaboration and internal communication between teams using an integrated messenger, a connected calendar, and an in-app document creation tool. Built for enterprises, Lark pr...Read more about Lark

FrontRunners 2024

Serviceform is a cloud-based SaaS solution designed to address the needs of service businesses and the provision of online booking capabilities. Available across three scalable price plans with expanding feature sets, the product ...Read more about Serviceform

Botpress is a conversational AI platform, which enables businesses in education, financial services and other sectors to create chatbots. Administrators can validate user inputs using custom variables and configure role-based acce...Read more about Botpress

Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA com...Read more about Plum Voice

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient wa...Read more about Formilla.com

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, ...Read more about Helpshift

Chatroll is a chat software that enables businesses to improve audience engagement by conducting online training, meetings, seminars, and more. The solution provides tools for optimizing the goal conversion rate and creating a per...Read more about Chatroll

Debmedia is customer satisfaction software that helps organizations integrate service channels to optimize the client journey and transform the customer experience through agile and personalized customer service inside and outside...Read more about Debmedia

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can ei...Read more about Provide Support

Leadoo is a marketing software, which helps businesses convert website traffic into online sales and sales leads, and deliver a personalized user-experience to your visitors. The platform enables organizations to store information...Read more about Leadoo

FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is ass...Read more about FocalScope

Community is a trusted SMS marketing channel that connects businesses with their audience through text messaging. Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Your audience is lo...Read more about Community SMS Marketing Platform

Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. Users can send automated responses for frequently asked q...Read more about Chatfuel

Award-winning software for subscription businesses to manage the full lifecycle of their customers. The platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. It...Read more about GoSquared

Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst...Read more about Gupshup

Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more! Sales & Support reps can use Hel...Read more about Helpwise

Callbridge is an online meeting software. Meeting transcriptions are powered by AI. Callbridge can automatically record your meetings and create transcriptions. Its complex algorithms identify different speakers and is able to giv...Read more about Callbridge

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram...Read more about Engati

ADA is an AI Conversational Marketing Platform. In these competitive times, the consumer is increasingly demanding and active. That is why, faced with the need to acquire tools that are more affordable and adaptable to different ...Read more about ADA

Alana is an AI chatbot that provides features such as marketing, customer service, and sales support. It is focused on helping users enhance the connection between their customers and their brands. The AI chatbot can interact wit...Read more about Alana

TourOpp was created with customers in mind, creating a quick and efficient way to streamline communication with the use of automated SMS. Just by sending messages via SMS users can increase bookings, generate more reviews, and low...Read more about TourOpp GO

Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, WeChat, Snapchat, TikTok, Google Maps, Vkontakte, Waze, Discord, S...Read more about Chaty

videosdk.live is a unique proposition for developers to reduce their efforts and cost of audio - video conference, live stream and video hosting features. These SDKs can be integrated within few minutes and with no restrictions on...Read more about Video sdk

Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This technology is aimed at companies looking to improve their website search functions and user interacti...Read more about Denser AI

Boost.ai is a cloud-based and on-premise conversational AI platform that empowers banks, credit unions, telecom service providers and other enterprises to design, deploy and manage chatbots to automate interactions with customers ...Read more about Boost.AI

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, person...Read more about Cognigy.AI

We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth. Automate repetitive wo...Read more about Trengo

Botsify is a real-time live chat platform for business. With Botsify, engage your visitors in seconds, send personalized messages, and offer assistance via chatbots, anytime you are busy. Integrate your website with Botsify, Faceb...Read more about Botsify

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, ...Read more about eBanqo

Spoke is an instant note-taking tool for Zoom, Microsoft Teams, Google Meet and more. It automatically creates a video clip of the hit moment and sends it to users' email after the meeting ends. The agenda is automatically applied...Read more about Spoke

Foodzilla is a meal planning and nutrition analysis tool that helps health professionals plan, create and track personalized diet plans for customers. Users can communicate with clients via live chat and messaging functionalities...Read more about Foodzilla

Chatway is a user-friendly live chat application designed to help businesses enhance communication with customers. It enables clients to connect and interact with businesses from any location and at any time by utilizing the live ...Read more about Chatway

Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to streamline customer service operations using voice AI. Voice is the fastest and most seamless way to communicate ...Read more about Replicant

Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live...Read more about Arena

Conversica is an intelligent virtual assistant that engages in two-way conversations with your customers on your behalf. Conversica's Intelligent Virtual Assistants (IVAs) autonomously engage your leads, prospects, and customers i...Read more about Conversica

hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on WhatsApp. It helps companies build strong customer relationships through Whatsapp and other popular messaging apps. ...Read more about hello24.ai

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to r...Read more about Acquire

Copilot is a technology platform that service businesses use to run and grow. Copilot’s product suite gives business an all-in-one solution for client communication, payments, file-sharing, contracts, help desks, forms, and more. ...Read more about Copilot

Officetree is a multifunctional business management platform that combines CRM, accounting, invoicing, helpdesk, phone and instant messaging functionality into a single interface. The cloud-based software is designed to streamline...Read more about Officetree

The Ask & Order service allows businesses to answer client queries via WhatsApp and help potential customers with their concerns directly on the product detail page or in their retargeting ads. Charles assists marketing teams in s...Read more about charles

Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox management solution that streamlines customer support processes and helps sellers exceed customer expectations. Wit...Read more about Replyco

Chatwee is a live chat and instant messaging app targeting: - online communities - virtual events - providers of mental health support - team communication - live trading - church services - educational webinars - live video str...Read more about Chatwee Social Chat Widget

Solvemate is a conversational AI platform that uses artificial intelligence (AI) to help businesses deliver exceptional self-service to their consumers. It offers a solvemate contextual conversation engine module that helps agents...Read more about Solvemate

Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (n...Read more about Sagicc

iotum’s white-label platform gives you complete customization of the video and voice experience without building it from scratch. Leverage iotum’s proprietary technology including video, automatic transcriptions, sentiment analysi...Read more about iotum

Botosynthesis.ai is an advanced bot development platform that harnesses cutting-edge AI technology to simplify the creation and deployment of intelligent bots. With its intuitive interface and robust features, businesses of all si...Read more about Botosynthesis

HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy...Read more about HappyFox Chat

Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features. Responcierge allows users to...Read more about BirdSeed

Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their website visitors in real-time. It supports integration with Telegram instant messaging, which allows users to access ...Read more about Re:plain

Applozic allows businesses to manage and facilitate real-time engagement through various communication tools, such as video, chat, and voice to your mobile, web and conversational applications. The solution provides powerful chat ...Read more about Applozic

Amazon Connect - Cloud contact center. Superior low-cost customer service using machine learning. In minutes, you can set up a contact center that can scale to support millions of customers. You can use Amazon Connect to create h...Read more about Amazon Connect

Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer jo...Read more about Heyday

Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony. Des...Read more about Revenue.io

Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture exp...Read more about ZoomInfo Chat

Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voi...Read more about Eloquant

The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it on Facebook Messenger, for both lead generation and customer support. It comes with Live Chat, Chatbot, Video C...Read more about REVE Chat

Atom is a conversational chatbot that automates responses and answers customer questions within seconds. It understands intent, provides information, and completes transactions automatically. With Atom's automation flows, compan...Read more about Atom

Wachatbot is a marketing software and API that enables send mass whatsapp message and automatic responses. This solution includes features such as: - Program to automate whatsapp for companies. - Application to send mass whatsap...Read more about Wachatbot

Cohere is a next-generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. With Cohere, you can quickly and easily resolve customer issues, with...Read more about Cohere

Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years, the satisfaction rate went from 10 to 85% of satisfaction after contact with a virtual agent. Reecall developed ...Read more about Reecall

The Bot Platform is a no-code bot building platform designed for internal communication, HR, L&D, and IT teams to create, deploy, and manage custom bots. It enables organizations to automate workflows, digitize processes, increase...Read more about The Bot Platform

ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform...Read more about ICE Click-to-Chat

Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, me...Read more about Sparkcentral

We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a si...Read more about Clickatell

XOR is a recruiting communication software tool for SMEs, enterprises, NGOs, government organizations, staffing companies, and RPO providers across the world that aims to speed up recruitment while lowering costs and boosting cand...Read more about XOR

Kore.ai is an on-premise and cloud-based conversational AI platform that helps businesses across airlines, healthcare, telecom, banking, insurance, retail, and other industries automate customer interactions via a unified portal. ...Read more about Kore

JeffreyAI is an AI-enhanced business automation tool crafted to amplify sales and marketing initiatives. It provides features for lead capture, email automation, scheduling social media updates, WhatsApp marketing campaigns, and S...Read more about JeffreyAI

SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large enterprises in the Asia Pacific, Middle East, and North Africa regions. With headquarters in Singapore an...Read more about SimpleCRM

Remote working entered our lives fast. It is proven that working from distance is more effective and profitable. For companies, this change is inevitable. Clients want to see the products and ask questions about the services. Comp...Read more about Arvia

2Chat is a WhatsApp automation software designed for small teams managing sales, marketing, and customer support conversations. The software connects with existing WhatsApp numbers through a simple QR code scan, eliminating the ne...Read more about 2Chat

Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and communication efforts all from one convenient location. A range of powerful features helps businesses just like yours...Read more about Magic

ZyraTalk is an AI customer service solution that transforms the way businesses engage with their customers. By harnessing the power of AI automation, ZyraTalk empowers businessesany questions. Whether it's new customer leads, res...Read more about ZyraTalk

Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain insights into sales calls. Administrators can identify main conversation topics using AI-enabled tools. ...Read more about Samu

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's c...Read more about Capacity

Y Meadows AI Customer Service Automation Solution helps companies serve their customers, employees, and partners faster and more efficiently than ever before. Powered natural language processing, robotic process automation, and ma...Read more about Y Meadows

TocToc is an all-in-one platform to manage the entire customer journey, from client onboarding to customer engagement. It simplifies and digitalizes procedures to improve performance and customer relations. ...Read more about TocToc

We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voi...Read more about ApexChat

BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations ...Read more about BeInContact

Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels. Simplify360 has been helping businesses deliver exceptional customer suppo...Read more about Simplify360