Pipedrive Software

Pipedrive Software

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About Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps. Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual ...

Pipedrive Pricing

A simple CRM starting at $14.90 per user per month subscription. It's easy to add or remove team members at any time.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

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Pipedrive manage sales pipeline

Pipedrive User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 2,479 reviews

Tanya

Company size: 11 - 50 employees

Time used: Unspecified

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

December 2021

Pipedrive User Review

User Profile

Jay

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2022

The best stand alone pipeline lead management system

When it comes to being able to track leads and do simple follow up automations pipe drive is probably the cleanest interface outside of HubSpot and the most powerful for its money and for any beginner to even advance and everything in between the software gets the job done to track leads

Pros

so power for the price and very easy to manage the pipeline

Cons

It's UX could use a bit more improvement and simplification

Reasons for choosing Pipedrive

We used both for awhile actually

Reasons for switching to Pipedrive

Lack of clean UI on the pipeline and confusing interface

User Profile

Jamie

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2022

Great starter and start up CRM with call functions

Overall, Pipedrive is solid and a great place to start using CRM. The call features are useful when you have teams spread across the globe.

Pros

Pipedrive provides the ability to make calls right from the CRM, so all sales activity in one place.

Cons

I felt the email marketing and cadence tools are a bit too basic for what I need now.

Reasons for choosing Pipedrive

It had all of the functions I was looking for at a reasonable price point.

Reasons for switching to Pipedrive

I needed a more robust option with call abilities.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

July 2022

Good enough for your sales team

Pipedrive is an excellent software for sales CRM purpose. Very easy to deploy, sales pipeline is customizable and it is actually a good match for SaaS type of companies. We can add next activity, log them and put necessary documentation in the deals. Having subscription and invoice options are really useful to track revenues. The reporting section is useful and there are plenty of metrics. It is possible to create different dashboards with certain metrics. Lead Booster add-ons cane be useful so that you can add chat bot or connect your web forms.

Pros

Great tool to track and manage end-to-end sales activities. I like the illustrations when a deal is closed :) Possibility to integrate with many tools. Simple UI. Good reporting section with customizable dashboards. Forecasting and revenue tracking options - good for SaaS companies.

Cons

When we had a smaller team, we just wanted to have a tool that we could use to track leads and deals. As we wanted to have more teams like marketing, client success and HR to use CRM, Pipedrive is not that capable. Another issue is that you need to pay extra to use some custom fields in the reporting.

Reasons for switching to Pipedrive

For us, Zoho is designed for production or manufacturing companies not exactly for agile sales teams.

Thomas

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
1

Functionality

out of 5

August 2022

Inexpensive but Frustrating

Pretty negative. I was happy with the price at first, but pretty quickly was longing for older CRMs I had used and had a much better experience with.

Pros

It's a pretty low barrier to entry. I think we're paying ~$30 for license right now and that's one of the cheaper options I found when looking for different CRMs.

Cons

The contact organization and workflow automation. Both are just confusingly designed. There's no real list functionality that works in any meaningful way, so you'll be left with just a big block of contacts. As far as workflows, there are only 10-15 steps that you're able to create, all in relation to only 1 trigger. It's fairly feature-poor and I've basically just given up on it. What's more, an admin can't create workflows for users, and getting a staff of people who aren't familiar with workflows to create them is a near impossibility.

Reasons for choosing Pipedrive

Price.

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