Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Very easy to use and customizable. I’m using it for 3+ years and it proved to be very good. Really enjoying it. "
"Easy to use and friendly interface. The most important software in my company and everybody loves it - really!!"
"This app is so awesome. its really easy to use. Plus, they keep adding features that are welcomed by users"
Cons
"The only thing that can be a little annoying sometimes that it does log you out if you're inactive for sometime during the day but it's not too much of a problem."
"The overall cost-effectiveness is good, but if many users have access to the tool, the cost of use becomes high."
"CRM functionality, not easy to track notes, conversations, logs, etc. Great to follow up deals, but not when you want to see it from a relationship overview. "
Pipedrive Reviews
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September 2020

Christopher from Owl SEM
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2020
The Best CRM In The Game
Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive.
Pros
I like the simplistic UI, the customizability, and the fact that Pipedrive has the widest range of integrations in it's class. I would go as far as to call it MODULAR, meaning you can add pretty much any feature you'd like via 3rd party integrations. With this is mind, you'll never be limited to some of the things Pipedrive doesn't do as well. Alternatively, if you're looking for everything under one roof, Pipedrive does this better as a whole than any of the competition.
Cons
I'm not a huge fan of how some of the very simple features are blocked off from the lowest price plan. Since I prefer the 'modular' setup, this is the only plan that makes sense to me, but I do miss some of the features like important fields that display certain fields first based on where the deal or person / organization is in the pipeline. I used to run the top tier package from Pipedrive, and I wasn't really impressed with the automation features. They're a bit limited and the triggers don't always work.
Reasons for Choosing Pipedrive
Pricing, features and most of all a great and flexible UI/UX
Reasons for Switching to Pipedrive
Trello does not scale well and was not comprehensive enough for my needs
October 2020

Shayne from SellerPrime
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2020
PipeDrive is the best "Beginner" CRM Platform out there!
PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has a wonderful graphical interface. If you are a budding enterprise, PipeDrive is the software for you. If you're a full-fledged corporate, I'd personally recommend you evaluate other options because although PipeDrive is amazing, it still sports limited functionality that won't do a large company any justice.
Pros
1) You can send emails directly from the platform! This gives you an edge on your communication efforts and helps you trigger alerts, get notifications and manage a large volume of clients - often simultaneously. 2) The interface is very easy to use and there is no steep learning curve necessary for one to get accustomed to the platform. This also encompasses of how easy it is to navigate through the platform. 3) PipeDrive can seamlessly integrate with many third party service providers. We have had no problems integrating PipeDrive with MailChimp, Slack, Gmail, LinkedIn, etc 4) PipeDrive will never let your leads go stale. Leads that need following up with will be highlighted based on the criteria designed by the user. Intuitive icons beside each lead can give you a detailed picture as to what stage of your business process the lead is on and what required action needs to be taken. 5) PipeDrive makes it super easy to enter leads and move them through various stages of your business process. 6) Inter-departmental communication is a breeze. I've noticed a strong synergy between our sales and marketing department after implementing PipeDrive in our organization. It's very convenient to identify high potential leads and PipeDrive eliminates the need of trying to give the next department a detailed back-story about leads during a hand-off. This saves a LOT of time. 7) Dashboards can help you evaluate and track project progress at a glance.
Cons
1) We are unable to send one email to multiple contacts. Right now, we have to send them out one after the other. Sincerely wish they look into this. 2) Usually hands when processing large volumes of data. 3) Not suitable for large firms and organizations. I deem this to be an entry/Beginner CRM platform. 4) There aren't any built-in marketing and contract management tools.
Reasons for Switching to Pipedrive
PipeDrive was more suitable to our Organizational needs.
March 2021
Michael from TV1 GmbH
Company Size: 11-50 employees
Industry: Broadcast Media
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
March 2021
Pipedrive has accelerated our sales strategy
We migrated from Saleforce Business License, where we spent 8x the money we spend now for Pipdedrive. We paid for Salesforce features we never used and wanted to go back to the basics. Tracking your sales funnels and making deals.
Pros
Fast, intuitive and in a permant upgrade mode of new features
Cons
They run a mid-agressive upselling strategy with additional features you have to pay for.
Reasons for Choosing Pipedrive
Fast and easy onboarding, easy import of existing sales data
November 2020
Michelle from Information Technology and Services
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
November 2020
A CRM System that just Works for Sales Management
Overall a good experience using the platform my new team members just needed two days of training and found it easier to use.
Pros
Easy to manage different pipelines for different sales projects. The email template is one of the key features we like as it allows us to format our emails and the fields are filled in automatically, so every client receives a quality email without spending time typing out individual emails. Like the filter system that allows you to select just the clients, you wish to target and even the group email shot is an excellent tool we use often. We have added out funnels and Xero to the platform and both work perfectly with Pipedrive. Our market profile is primarily created on google documents and we have ease of importing the information onto the Pipedrive pipeline. We use the activities to set reminders which allows us to keep track of our work tasks on a given day. For sales, you can modify the platform to include the key features that you would like for your company and client information to be saved. Allows you to make group amendments in list form for a high volume of clients so if you need to split the work between the team this is an excellent tool.
Cons
The emails received are not automatically assigned to a client and sometimes land on other client's deals in Pipedrive. There seems to be a lot of downtime of late and we have had several clients confirm that they have not received the email off Pipedrive. There is a lot of new additions to Pipedrive but not enough time to learn them this can be a pro and a con. The support is not always available for immediate help. There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.
February 2021
Bill from UpVision Digital
Company Size: 2-10 employees
Industry: Marketing and Advertising
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Functionality
3.0
February 2021
Great for Monitoring Leads & Lead Analytics
My overall experience with Pipedrive was very good, If I were to have a sales team I would definitely migrate over to there to make monitoring the sales process easier.
Pros
The feature that I loved the most about Pipedrive was the Lead Management, it was such an amazing feature of the software and was very detailed about how much information you can put in about each and every one of your leads, you could even Bcc it into your emails so that you can manage how all interactions are going from there.
Cons
What I liked least about the software was that there are so many features that cannot be accessed on the level I was using, I was on the Free Trial but noticed on there how some features that would be deemed necessary for leads were not available unless you were paying for the more premium subscriptions.
Reasons for Switching to Pipedrive
I made the switch to Asana due to how it provided me with everything I needed from Pipedrive but for free, I only really need to track the process of how the sales process is going with my leads but not much more outside of that, I found Asana to be the best choice for that need.
June 2020
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2020
Really great tool if need more than Hubspot and less than Salesforce
Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.
Pros
Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.
Cons
The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.
Reasons for Choosing Pipedrive
general BCC of email, ability to do bulk edits, and drag and drop between stages
Reasons for Switching to Pipedrive
needed more CRM capabilities
August 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
August 2020
Great for a small business with a small team
Our team is satisfied with Pipedrive so far because it is the only tool we could find that does what we need. We would love for more features to be added, but at present it is working for us.
Pros
Pipedrive is easy to use and usually doesn't require tons of reading to understand how it works. They have some great videos to help with anything that might come up and I am very happy with their customer support. They usually get back to me within a few hours at the latest. It's a great tool for someone who wants something that is simple to use and doesn't cost an arm and a leg. The features are great for our small team to keep track of emails, leads and lead stages all from within one dashboard.
Cons
There are a few things that would have made it way more useful for our use case. One of these is the inability for one team member to view the mail tracking features on emails sent my other members. I person A sends an email to client 1, I cannot see the mail tracking feature to see if the client read the email or not. I have to ask each team member individually if their client "saw" their email. Another common issue is syncing. Sometimes, the platform is unable to sync emails from other accounts like Hey and it takes us a lot of time getting them to show up within the system.
Reasons for Switching to Pipedrive
Streak didn't have many features that we needed to manage our leads and contacts.
August 2020
Dave from Grain Edit
Company Size: 2-10 employees
Industry: Design
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
An Affordable CRM that is both Feature Rich and Easy to Use
The onboarding experience is one of the best I have had. You can quickly get going and they have a ton of resources to get additional help (forums, videos, blog posts, video updates etc.)
Pros
I recently switched to Pipedrive from one of their competitors for two main reasons - their Contact Timeline feature and the wide arrange of integrations made available on all of their plans, even the lowest tiers. With the Contact Timeline feature I can quickly see all the touchpoints (both when and how) I have had with an existing contact. This is super helpful when looking for clients to follow up with in a single glance. I have seen similar offerings in personal contact organizers but nothing fleshed out to this degree and integrated with a more capable CRM. Hands down Pipedrive has the most comprehensive integration marketplace for the best price period. Other CRMs charge a hefty price to access webhooks or Zapier and usually allow access only on their higher level tiers. I love that Pipedrive has chosen to open up these integrations to all users on their platform. This is huge win for small business owners looking to grow with them. I am amazed at how many native and 3rd party integrations they have. If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.
Cons
Overall I’m very impressed with Pipedrive. I do wish they would focus more of their efforts on the GSuite or Gmail Chrome Plugin. This is a real missed opportunity. In my previous CRM I could access all of my deals, contacts and notes right within Gmail. This was a real time saver, since I never had to leave Gmail to view my CRM data. Pipedrive’s Gsuite plugin is more context related. You can only see the contact/deal related information for the email you are currently viewing. I hope the plugin gets more attention in the future. Another modification I would like to see is image previews of contacts on the main contact page. They do offer this in the contact timeline view, but I would love to see it in the main contacts page as well. Finally, the Smart Contact Data tool needs some work. I have had issues with it finding enriched data on a lead. The previous CRM I worked with did a much better job. Hopefully this gets hammered out.
Reasons for Choosing Pipedrive
- Integration availability - Contacts Timeline view - Price - Customer Service
Reasons for Switching to Pipedrive
- Access to integrations at lower price. - Contact Timeline View
December 2020
Mark from Rain the Growth Agency
Company Size: 201-500 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
December 2020
Pipedrive helps with quick pipeline updates
We've tried various CRM programs over the years. This is the best solution thus far.
Pros
It's very intuitive and allows you to make immediate adjustments. We can all be on a staff meeting and discuss a project and make an immediate modification to the account or covert to the next step.
Cons
It doesn't seem overly LINKEDIN friendly. It doesn't always pull past history of emails from outlook.
Reasons for Switching to Pipedrive
It was determined this would be easier to use by all teams within our company. My colleague did an excellent job assessing options. I think he did a super job identifying Pipedrive for us. Good choice.
August 2020
Brett from DSL
Company Size: 51-200 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Pipedrive Review
Pros
It is extremely easy to use and navigate. The user interface is well designed and I like the drag/drop functionality. This was important as the primary users are our sales team, who need something fast and easy to use.
Cons
I wish creating separate pipelines/funnels was easier and assigning leads to various funnels could be easier as well.
Reasons for Choosing Pipedrive
Because it integrated with our Marketing Automation Platform (ActiveDemand)
February 2020
Esther from Elements Labs
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Life Saver for Disorganized Sales Team
I was building a website and setting up social media platforms for a company and asked "where will these leads go?" they were only using email. Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost). They told me they'd have to spend $50000 for a specific crm they needed??? Had to do a bit of research; I looked at some options and many of them were just visually confusing, too complicated, too expensive etc I tested out Pipedrive and pitched it to the sales team. They're so grateful and very organized now! They love making notes! I would recommend Pipedrive to any sales team just getting started!
Pros
So easy to setup and get started, syncs the email accounts beautifully. I setup forms through our Wordpress site using Elementor, and used a plugin called *Elementor Pro Form Widget - Pipedrive CRM - Integration* to send all submissions directly into Pipedrive. Every form submission shows up in Pipedrive "New Leads" automatically creates a new contact, lead and note using information from the contact form. Very good price for this application! Sales team is very organized now, and accountant was happy we didn't break the bank! The sales team is very experienced in sales, but they definitely learned something new with the activity-based selling process :)
Cons
Pipedrive embed form is a bit slow to load in the page, I had trouble putting multiple forms on one page (as popups, didn't load), and limits styling etc but nice to have as a quick simple option to get started. In the end didn't use it. Don't use zapier / zaps to send from web forms, not worth the extra $$ per month - if you use Wordpress and Elementor - get Elementor Pro Form Widget Pipedrive CRM Integration from Code Canyon, makes the connection an absolute breeze with more customization options. There is an issue with using an email alias from our Gsuite account: it keeps defaulting to using the original email address (with old domain) which team doesn't want. We're going to have to remove the alias and make it its own email account for it to show up correctly. We've asked for support from both Pipedrive and Google, and no one understands why our alias doesn't work.
Reasons for Choosing Pipedrive
Best features and best value. Pipedrive understands sales, and the sales team barely needed training with Pipedrive, they opened it up and just "got it." Wasn't expensive at all, very reasonably priced.
February 2020
Scott from AutoBizBrokers, LLC.
Company Size: 2-10 employees
Industry: Commercial Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
EASY PEASY!
We haven't found a better system for the price or one that didn't require another 6-month long "consultant" to customize it, only to learn that what we really wanted was not doable. I'm finished searching for and customizing CRM's because Pipedrive has done the job well-enough for us.
Pros
We have tried and bought countless CRM's for our small Commercial Real Estate firm. We've spent over $100,000 reviewing, consultants, setting-up time (dedicated payroll) and purchasing the CRM software. No matter how many times we try to move-on to the latest and greatest CRM software with all the newest features, we keep going back to Pipedrive. The simplicity, clean layout, customization (without a consultant) and price just keeps us coming back to Pipedrive. We can make countless custom form fields, add phone, text, chat, IVR, email. They have a generic version of AI which looks up a contacts Social Media info and business data. There are management controls and reporting. The software could be more robust and add more Multi-Channel marketing features, but we haven't found a better system for the price or one that didn't require another 6-month long "consultant" to customize it, only to learn that what we really wanted was not doable. I'm finished searching for and customizing CRM's because Pipedrive has done the job well-enough for us.
Cons
The software could be more robust and add more Multi-Channel marketing features. We prefer CRM's that have all of the communication features included, such as email, chat, text, call, etc. Recently, Pipedrive added a phone system, but you are required to upgrade to a "Pro" account. We would prefer to just pay for the feature per agent, vs increasing the price for all of our agents for a simple feature like adding a phone, etc.
Reasons for Choosing Pipedrive
The simplicity, clean layout, customization (without a consultant) and price just keeps us coming back to Pipedrive. We can make countless custom form fields, add phone, text, chat, IVR, email. They have a generic version of AI which looks up a contacts Social Media info and business data. There are management controls and reporting.
January 2020
Peter from Eebz Ltd
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
January 2020
Pipedrive - selected ahead of HubSport
Very happy so far with PipeDrive - agonised initially about using it because of weaker marketing automation features and 1000 email limit on emails, but still its quick and easy to use and less 'how do you do that' than any of the other five or so CRM's we experimented with. Strongly recommend.
Pros
Well integrated CRM that works. Clear, easy-to-navigate from company to lead to deal. Does not try to pretend to be a jack-of-all-trades. An excellent integrations universe provides options for superior specialist apps to provide improved functionality in that area of speciality. Looking at you Ontraport. Pricing is reasonable:- we are paying £150 for three users. Not cheap - its on the edge of our own affordability, but not as expensive as the frankly ridiculous HubSpot pricing. Nice free trial process and easy to start without nonsense of having to be sold to be some US-based rep for which I just do not have the time. Keap lost out to us here...
Cons
Maximum of 1 000 names on an email. Even as a small SaaS business we will be hitting this limit with six months. The work around is relatively simple: we have used MailChimp, for which there is a great integration in PipeDrive. Using MailChimp means we do not need PipeDrive Professional (and MailChimp is cheaper than the extra cost of Professional over Advanced) but I would rather pay a bit more for an integrated solution. Design is perhaps not as slick as HubSpot, but the ease of adding additional fields to contacts, jumping between companies and contacts is better. Weak/no LinkedIn integration. Surely this must be the most important tool for B2B lead gen? Really should be more tightly integrated (e.g. add a lead directly from LinkedIn)
Reasons for Choosing Pipedrive
Hubspot - price.. oooh that price. Ontraport - too much other stuff we will not use (what has a second rate ecommerce to do with a CRM...) SalesForce - old Keap - purchase process too complex Zoho - Jack of all trades master of none Freshsales - Jack of all trades master of none
Reasons for Switching to Pipedrive
HubSpot is just too expensive. As a startup with just three sales people we just cannot justify close on £1000 a month for CRM and email functionality. I think HubSpot have drank the 'charge more' KoolAid and believe once you are trapped you will not escape. Pipedrive with suitable companion apps provide equivalent (or even superior) functionality to HubSpot at 20% of the price.
January 2020
Kandice from ChargeTech
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Pipedrive makes it easy!!!
We have had a great experience. When we first on boarded Pipedrive, any questions we had were easily answered by the Pipedrive team. Truly great.
Pros
We love everything about Pipedrive. It has so many desirable features for keeping your customer database as well as your sales 'deals' organized. It is a one stop shop, truly. We would love more than anything if every single department had something as easy as Pipedrive. It has never taken us more than one day to get someone trained on using Pipedrive, it's that easy!!! It keeps all dollar amounts, products, customer information, emails, reminders, notes, attachments, reporting, analytics, social profiles from your customers information, and more!! I highly recommend Pipedrive.
Cons
We truly have no cons about this application..
Reasons for Choosing Pipedrive
Customer Support at Pipedrive was helpful!!!
Reasons for Switching to Pipedrive
Infusionsoft was very difficult to use and to get everyone on boarded. We didn't like the face of it or the dashboard and it took way to many steps to get to a 'profile' of a customer.
October 2019
ahmed from chof 360
Company Size: 1 employee
Industry: Marketing and Advertising
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
October 2019
It Is For You
Pros
Work process robotization (Move an arrangement and an action is included, at whatever point we reach another arrangement can be included, and so forth.) - Super Useful! Can send messages straightforwardly through stage and they appear in Gmail Does not intergrade legitimately with Intercom just through Zappier. Can interface with Gmail schedule Analytics - With arrangements won (by month, day, year and so forth), estimation of arrangements won, normal per bargain, normal time until an arrangement is won, look further and you can perceive what items make up those arrangements won (term, perm, CI and so on), Deals lost - by stages, by stages after some time, by reasons, by reasons over the long run (you can limit what stage you are battling in). Won versus lost - pace of % on change to the following stage, transformation for the main stage, lost from this stage, change to won (win/misfortune proportion). Track the % shot of moving the arrangement to one phase to the following. Estimating income - Current income, future arrangements to be won, can refresh the nearby dates from month to month, see what has been won, see the phases on the open arrangements and alter the end month (status bar demonstrating its stage), set conveyance date choice (ie you put the arrangement in won when it goes to guaranteeing and the stays there for a while (3 weeks) to get an exact date when the income is gotten). Arrangement change yet nothing else, Deals won, Deals lost, income Forecast (platinum
Cons
In spite of the fact that the Silver arrangement doesn't give all the enhanced highlights as the Gold, (for example 2-way email adjusting, call scheduler, email following, and so on.) we would prefer not to switch the majority of our clients over to the Gold arrangement in light of the fact that lone a couple of them would profit by/would require the additional highlights. I wish there was an approach to redesign a portion of our clients to the Gold arrangement and keep the others at Silver. We utilize Pipedrive's reconciliation with Slack to tell our group when an arrangement has been recognized, won and additionally lost. Right now, you host to utilize a third-gathering (Zapier) in the event that you might want your notices to be increasingly explicit and I have been not able get Zapier to work effectively for us. I have just contacted the two sides for assistance however have not gone to an answer ( so be careful you may keep running into issues with incorporations - without a ton of helping support from either side).
September 2018
Chris from Self Employed
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2018
Great product, easy to use and many features
Pros
• Workflow automation (Move a deal and an activity is added, whenever we make a new contact a new deal can be added, etc.) – Super Useful! • Can send emails directly through platform and they show up in Gmail • Does not intergrade directly with Intercom only through Zappier. • Can link with Gmail calendar • Analytics – With deals won (by month, day, year etc), value of deals won, average per deal, average time until a deal is won, look further and you can see what products make up those deals won (term, perm, CI etc), • Deals lost – by stages, by stages over time, by reasons, by reasons over time (you can narrow what stage you are struggling in). • Won vs lost – rate of % on conversion to the next stage, conversion for the first stage, lost from this stage, conversion to won (win/loss ratio). Track the % chance of moving the deal to one stage to the next. • Forecasting revenue – Current revenue, future deals to be won, can update the close dates from month to month, see what has been won, view the stages on the open deals and adjust the closing month (status bar showing its stage), set delivery date option (ie you put the deal in won when it goes to underwriting and the sits there for a period of time (3 weeks) to get a precise date when the revenue is received). • Deal conversion but nothing else, Deals won, Deals lost, revenue Forecast (platinum only) • Deal won can set an email reminder to our future admin person to send a thank you card! • Works with mailchimp as well • Customer success team can help after the client is opened. No time limit available. • Has slack and Trello integration • Direct integrations with analytics and marketing software. • LINKS WITH AIR CALL • Integration with intercom through automate (can create a note on the clients profile on the CRM when a message is received or sent). • Can 2 way sync all intercom and CRM contacts through PieSync App • Create Pipedrive deals for new Intercom users (Zap) • Most integrations available by far
Cons
Not as clean as Fresh Sales, does not have an internal platform for email messaging must link with mail chimp.
July 2018
Virginia from Zenergy Technologies
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2018
Driving you pipeline to success
Pros
Pipedrive’s lead management CRM is intuitive, well-organized/easily customizable, and perfect for any sized company. It’s been extremely beneficial in helping to streamline our sales processes. I would strongly recommend enrolling in Pipedrive’s free trial; this will let you test out any of Pipedrive’s plans for the full thirty to get a better feel for how it works and find the correct plan for your needs. Pros Pipedrive’s Silver plan is very reasonably priced and comes with all the CRM necessities suitable for most small to mid-sized business. Sales… it’s a messy process… but there’s no headache with Pipedrive. You can easily set up customized pipelines for each user as well as view and transfer deals between pipelines. The ability to utilize two separate Pipelines to test against each other has been really beneficial in helping us groom our sales initiatives and outreach tactics. You can also, send emails from directly within the CRM’s platform; saving you time to engage more with potential clients and aids the process for keeping track of follow-up appointments and next step action items (discovery calls, presentations, proposals). Pipedrive supports over 100+ apps and integrations; we’ve integrated Lead Liaison, our lead generation tracking application, with Pipedrive so we don’t have to manually enter new leads, prospects, etc. from one CRM to the next. As an alternative to using the integration(s) you can also import spreadsheets directly into Pipedrive and assign deals and prospects to a specific owner. One of Pipedrive’s best features is the option to import contacts and merge them with those already in your database so you don’t have duplicates. This application is perfect for sales on the go; you can create custom reports to be sent to your email (for notifications on activities, emails, calls, etc.) and access your pipeline through Pipedrive’s mobile app so you can keep up with your clients and sales team(s) at all times.
Cons
Although the Silver plan does not provide all the enriched features as the Gold, (i.e. 2-way email syncing, call scheduler, email tracking, etc.) we don’t want to switch all of our users over to the Gold plan because only a few of them would benefit from/would need the extra features. I wish there was a way to upgrade some of our users to the Gold plan and keep the others at Silver. We use Pipedrive’s integration with Slack to notify our team when a deal has been identified, won and/or lost. Currently, you have to use a third-party (Zapier) if you would like your notifications to be more specific and I have been unable to get Zapier to work correctly for us. I have already reached out to both sides for help but have not come to a solution (… so beware you may run into problems with integrations – without a lot of helping support from either side).
November 2017
Andrew from GROW Business Coaching
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Pipedrive is an exceptional tool for Sales Managers and Sales Teams
Pros
The brilliance of Pipedrive is that by implementing the tool, Sales Managers as well as business owners will find that they simultaneously build best practice Sales Management capability into their businesses. Pipedrive really feels like it has been built by Sales Managers and Sales People, rather than by technical people, as it takes into account the things that frustrate Sales Teams the most. For example, simplicity and ease of use is essential to ensure that Sales People adopt any new Sales Tool. Pipedrive has really embraced simplicity and ease of use. One company I work with has a team of sales people mostly above the age of 50, who have successfully adopted Pipedrive. For Sales Managers, to have a tool to help them accurately predict whether their sales people are going to miss target, BEFORE it happens, is essential. Pipedrive makes it easy to setup standard sales processes. And to monitor leading measures that will predict future problems. This gives Sales Managers time to take corrective action. The tool also comes with the most powerful data import engine that I've ever worked with. So migrating legacy data into the tool is far easier than with any other tool I've worked with. All in all, I give Pipedrive a big thumbs up.
Cons
This is a minor point because it's easy to work around this problem: Pipedrive's ability to filter deal data an become frustrating as you have to setup pre-defined filters, and you very quickly get bogged down with too many filters. The workaround is to export the data into Excel and manipulate the data from there. Also, the ability to work with a pre-defined set of Products, while available in Pipedrive, is not the tools strong point. I hope to see a more refined implementation of Product capabilities in future releases. Lastly, it's important to note that the pre-defined reporting only starts to make any sense after some history of data is available. Some of the reports make sense after a few weeks of diligent use of the system by the sales team. Other reports will likely only make sense after a few months of system usage. Obviously this problem is relevant to any sales tracking system, not just Pipedrive.
November 2016
Kurt from PanGeo Subsea
Company Size: 11-50 employees
Industry: Oil & Energy
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Pipedrive is EXACTLY what our sales/CEO needed.
We used to use endless excel spreadsheets and Dropbox to keep the sales/CEO up to date. This system did not work very well and was not helping our sales team and president/ceo keep up to date on the status of contracts 'in the pipeline'. When I saw an ad on Facebook for Pipedrive, I instantly knew it would be a perfect fit for our organization. It's super easy to use All you need is a browser. No more excel spreadsheets, dropbox accounts, syncing issues etc. The sales team / CEO can add new 'deals' in just a few clicks. When I gave my presentation to Management, they instantly "got it" once I dragged a new deal from the first stage "initial enquiry" to the second state "contact made". When I then updated the deal to indicate that a proposal had been submitted, I dragged the deal over to the "proposal submitted" stage and everyone said "aaaaahhhhhh". Favourite Features: 1. Ease of use. - All you need is a browser and there is a mobile app. 2. Deal stages - You can drag a deal from various stages (use the default or customize with your own sales pipeline) to instantly show what stage your deal is in. You can also have MULTIPLE pipelines. For us, we have a Primary and Secondary Pipeline 3. Creating Activities / Tasks - You can assign tasks such as 'emails, lunches, phone calls, follow ups' etc and have them assigned to users. Those users get automatic email reminders the morning the task is due. 4. Indications for overdue Activities / Tasks - You can instantly see (via a green, grey, yellow or red) Icon next to each deal if you have a task that is due today, or overdue, or no task assigned yet. 5. Reporting - You can instantly see in the 'dashboard' your current sales performances such as deals won (and for how much), the dollar amount of deals in the pipeline for each week, month or quarter etc, deals lost etc. 6. Email functionality - You do not have to manually copy / paste emails into Pipedrive deals. If you use the deal specific bcc address, all information in the email is automatically entered into that deal. 7. File uploads - You can upload your presentations, proposals straight into pipedrive. 8. Customization - Just about everything is customizable. 9. Deal Rotting - Deals are highlighted in red when they are 'rotting' meaning no activity over the past X number of days. 10. Dollar Amounts - Each deal can be given a dollar amount.
Pros
Ease of use. Deal Rotting Deal dollar amounts Dragging deals from the various stages Multiple Pipelines Outlook Email Integration Mobile App Everything is customizable File uploads Weighted deal dollar amounts Color coded icons for activites that are due, expired, or have not been assigned yet emails for activities that are due that day.
Cons
Sometimes when you add a deal, you ahve to refresh in order for it to show. Also when you edit a deal and add a note for example, that deal moves to the bottom or top of the list in that various stage. It would be better if that deal stays where it currently is in that stage, even if you update something in that deal.
November 2016
Adam from AJA Realty Investments
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2016
The Best That I've Tried
A few months ago, I started using Pipedrive. Back then I chose Pipedrive because they were the only CRM that would allow me to create a customer field not only populate that data from a spreadsheet import, but allow me to update that same field later with some new data. I work a lot with quarterly data from the banks, so that was what won me over initially. At the time I compared it to Insightly, which does not allow updates to custom field from an import. A few month later as my business developed, Pipedrive then added the integrated email feature. That was awesome. My business model was evolving, so I tried out Insighlty again, Soho and Trello because I knew others that were using it. While Insightly and Trello would allow you to assign emails to a deal or flow, it was troublesome. Soho doesn't allow any email assignments to a deal. I'll give them Kudos though because I paid $25 to try them out and they were kind enough to refund my money. Now I know there are more CRMs out there. And I figure some of the higher dollar ones might do everything that I want. But right now I am happy with what I am getting for my monthly rate with Pipedrive. Is it perfect? No. It's about 85% of what I need. Pipedrive comes out with new features all the time, so I one day they might be up to 90-95% of what I need. So here are my Pros Email Integration - with a click of the mouse I can assign an email to a deal. The Ability to Update Custom Data Mobile App Customization Communication with Support Cons I could use some functionality to automate the creation of tasks as the deal moves from one stage to another. I am getting around that right now by using Automate.IO and Zapier. They both provide 5 Free automation scripts. The mobile app does not use email. So when I am out and about, I am using my Gmail for work and then I have to do some cleanup later with tying emails to deals. I can't flag emails. For example, in Gmail if it is an important email, I will star it so that it is a constant reminder for me to address something. It would be nice to have a feature to do that with Pipedrive. At the minimum, allow me to create an activity with the email with the click of a button. Lack of development communication - What's being worked on? Where is the developer / user conversation. It's not required, but it would be nice. Overall I do enjoy my Pipedrive.
Pros
Email integration Mobile app Customization
Cons
Email integration - I would love to be able to assign an email to multiple deals. Email flagging - I would love to be able to flag an email as important, like stars in Gmail, or have the ability to convert it to an activity. Email on the mobile app - doesn't exist, which forces me to use my Gmail
October 2016
Troy from West Coast Solar Inc.
Company Size: 51-200 employees
Industry: Oil & Energy
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2016
Best CRM we have had
It works! Out operation has had 3 CRMs over the past 6 years and none managed things well for a sales outfit in a construction company. (The damage that causes the agents who sometimes have long timelines in the sales process and referral process is excruciating since no CRM is adapted to offload and download data from another We like the flexibility of applying to our sales process and keeping track of each prospects stages/activities and not have to adapt to precepts that don't apply and only get in the way. It really is your CRM. The feedback from Statistics and Analytics is stimulating and encourages one to apply themselves to the system they designed thus developing better business habits which in turn gives better stats and a better view from which management can coach and serve from.
Pros
Seems kind of redundant with Review above.
Cons
It would be nice to be able to review the Activity list page by our Stages. In other words typically cycles are monthly but what is focused on at the beginning of the month is different than what is at the end of the month. For instance at the end of the month you may want to focus just on final stage folks. Another focus somebody might have is they are working a particular area and want to see what else is left on the table while there and arrange schedules accordingly. In other words just being able to organize on the Activities page by city/county can increase efficiency in the field. Your Contacts page has that option but nothing comes up in the columns for anyone. I don't know if this is a challenge with out set up by our admin. but once we have a the client sold they fall off our radar for the Deals page. We have a few milestones that include us agents which includes pumping clients for referrals and visiting with them on a anniversary date. The only way I can keep them on the radar is to use the Activity page and just label them a Deadline so I can review those by that definition. So all I use Deadline for is follow-up with clients that are purchasing or have purchased. Lastly a small but big 'thang', on the client Deals page where we have a pending activity it would be nice to click the pending activity button and the courser lands on a fresh line above the previously typed material so we can just add an update without having to click to front of material, return and arrow up to update. It's a very repetitive procedure every time you go into an activity.
October 2016
Juliana from Akiyama S.A.
Company Size: 11-50 employees
Industry: Logistics and Supply Chain
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
3.0
Functionality
4.0
October 2016
Use better your time to be Productive and reach Results
Firs of all Pipedrive took me off all the excel spreadsheet, and I used to have hundreds of them. I haven’t taken any training, but it wasn’t really necessary because you can learn it all by induction. I liked the colors, it’s not polluted so it doesn't hurts my eyes. As I was not used to such a tool, it was very uncomfortable for me at the beginning, because it’s kind of boring to write down every call you make, and every activity you do and yet remark the next step. But after few days I already got used to that. So after awhile I started to see my days yield more. I started not to lose clients or negotiations, and mistakes was reducing. It was when I realysed how Pipedrive made my routine become healthier, because now I work the same time, but I produce more and I am less stressed because I don’t need to bring work home. I Know it’s gonna be easy for me to find anything easily in the next day with PipeDrive, so why keep tinhking on that after work?
Pros
I really enjoyed the fact that we can format it the way we need to, like add some options or information space, etc. PipeDrive is flexible, that’s great! I also like the graphics and results it’s given, about the day, the week, the month and it goes on. With this I have a notion of my efficiency and I can monitor myself by this. Actually I liked PipeDrive in general. Everything is good once I haven't worked with almost nothing like it. And the closest tool I used was very terrible. I can tell that the idea of organizing a company as the Mother and others as sisters was really smart. I used to have problems with that, so it made my life easier. At last I assure that the filters are helpful, but it could be better in some ways. But I really do recommend it at all. It definitely changed my routine work for better, much better.
Cons
I don't think it’s a bad thing, maybe something to be improved in Pipedrive, are the filters or results/statistics, it was good if we could export that to excel. I don't know if the key user can do that (I’m not) but if only him, then I suggest to give this opportunity to all users. The only thing I don’t think was positive about all that is the minucius way that now our bosses are controlling our work and results. Of course this ended to be a problem about the person, and I don’t know what Pipedrive could do about it, even though I think it is important to say. The last thing I wish I could change is the timing. Every activity has to have at least 15 minutes of during. I wish this could be more flexible, or even better, an idea: somehow we could add an activity and press a button saying we are starting that activity; Then when we finish it, we press end, and it calculates the time we used to do that. For me it sound better and more realistic. But Please, don't take off the option we already have of simply put it as done after it is done already.
April 2020
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2020
Used it at a start-up, it was easy and effective
Pros
When I was interviewing for this position at a tech company, I was told that they use Pipedrive as their CRM. I wanted to show that I was eager to learn, so I set out to do some research on Pipedrive before I began my position. Luckily, Pipedrive made it pretty easy. I had already done a tutorial on Salesforce, so I understood the basics of CRMs, but Pipedrive had a whole academy -- the Pipedrive Academy -- to help you learn how to use their software effectively. So right off the bat, I appreciated them making it easy. I did all of the modules and quickly saw that it was very easy to use. I even put the video speed on 1.5x to save some time. Once I started the position, I saw that there was even more depth, and you could customize workflows and your pipeline pretty extensively.
Cons
In the Pipedrive Academy, it wouldn't update my progress on some videos. So it never gave me the satisfaction of it saying "100% complete", which is a small detail but it was still annoying as a first impression. The system is easy to use, but like all CRMs, it still takes time to update all of your activities. I could usually update 10-20 calls in 5 minutes, and theres a bunch of plug-ins and extensions to make this faster but I didn't use them. Also, if your search query is off by an apostrophe or something along those lines, you can still miss the person/company you're searching for. But this can be eliminated if you have a system for formatting names or whatever.
November 2019
Joseph from BrokrBindr
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Pipedrive is the best CRM, value-for-money, at least for us!
We have come to rely on Pipedrive, and it really helps us to stay organized, focused and productive. The Customer Support team is excellent, especially on-line chat. We are "power users" and nevertheless every member of the support team has been able to quickly respond to questions, professionally and accurately. Uptime is excellent, never a problem. The "marketplace" of available 3rd-party application is large, varied and helpful. We use Toky for VoIP calling, for example, and it behaves as though it were built right into Pipedrive. Pipedrive records all email (inbound and outbound) and categorizes it by "deal". We recommend Pipedrive very highly/
Pros
Pipedrive focuses on the salesperson. The tool is excellent for both a) recording past activities and b) planning future activities. Our staff do not feel like they are spending their time "feeding the CRM", they get to speak with prospects. And I, as the business owner, have entirely-adequate reporting. A number of automation features were introduced early in 2019, and we rely on these very heavily now.
Cons
I mentioned that automations are GREAT in Pipedrive, and we do rely heavily on them now. One important element is missing in these automations (each of which has at least one "trigger" and at least one resultant "action"). The missing element is date-based triggers. Just about the only limitation I encounter is the fact that I cannot automatically send out an email (or other "action") based on an anniversary date (missing trigger).
Reasons for Choosing Pipedrive
Ease of use, low cost, focus on the salesperson, and first-call technical support.
January 2019
Glenn from Scanit Technologies, Inc.
Company Size: 2-10 employees
Industry: Biotechnology
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Pipedrive - A CRM that Focuses on What's Important
Very positive experience thus far using Pipedrive. My background comes from deploying Salesforce.com globally with highly customized objects / workflows. With Pipedrive, it's out-of-the-box simple and to me, cuts directly to the core capabilities you need for your field teams to go sell. It's allowed us to stay focused on what matters - relationship tracking, deal tracking, and making sure we have identified the next actions to avoid funnel stall.
Pros
The pro's from my perspective using Pipedrive are: 1) Simplicity: It allows salespeople to focus on what's critical - managing accounts, deals and most importantly, driving next-actions to move deals through the pipeline to closure. 2) Customization: Just enough ability to customize field types, add needed fields to meet your business needs, but not too complicated where it creates over-complexity to the user base. 3) UX: Clean, simple user interface / experience. Many CRM's overcomplicate the UX. Pipedrive delivers a UX that is easily understood, intuitive, and easy to train. 4) Cross-Platform Performance: Solid mobile access with offline capability. This is critical to salespeople and business professionals on the move. The ability to capture notes and add tasks on my phone and tablet are critical - as well as do so on a plane and sync up later. 5) Reports & Export Capability: simple and easy export capability and reports functionality.
Cons
There are a few areas I would like to see improvement: 1) The ability to distribute meeting notes to Pipedrive and non-Pipedrive users. 2) Enhanced Search: Would like to see more robust search engine across the platform. Currently see some limitations in searching titles vs. body of meeting notes for example. As we generate more content, meeting notes, attachments, the need for enhanced search will be needed.
December 2019

Justin from XOGO
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Forget about Salesforce. Pipedrive is the jam.
We use PipeDrive to manage our sales pipeline in an easy way. It has a nice, simple UI and a great iOS app.
Pros
Pipedrive is a super easy-to-use, customizable CRM alternative for those of us in tech, creative industries, or just anyone that hates clunky, ugly, overly complex platforms like Salesforce. Sets up in seconds, there's a great iOS app, and it's actually a pleasure to use. Quick and easy.
Cons
I don't have any complaints about PipeDrive. Perhaps if you are a power user of a CRM like Salesforce, you may that there are certain APIs or integrations that don't exist between this platform and others. For me PipeDrive offers more than enough features and functionality, it's easy to use and just what is needed.
Reasons for Switching to Pipedrive
I loathe software that is overly complex to use, overly expensive, or that has a poor UI. Salesforce is all those things, and PipeDrive is the antithesis.
November 2016
Giuseppe from Carollo Horton & Associates
Company Size: 51-200 employees
Industry: Executive Office
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Overdrive your sales with Pipedrive
It's amazing when a little bit of a process change can create a visible improvement to your business. Pipedrive has done that. Even the iOS app is excellent. eg: If I call someone via the app, after the call is completed it will prompt me to document the details. Its easy to use deal screen helps me track the progress of the sales force. But, for me its hidden gems are the reporting and activity lists: REPORTING -- I love the dashboard reporting and how flexible it is to deep dive into sales agents by any specific time scale. ACTIVITY LISTS -- This is the killer feture. I just put in an activity for next year against an organisation and it then forget about it. It will then remind me on that date that I need to do something. Missing Features: 1) Many - many contact relationship. Currently limited to one contact to one site. This doesn't work in my field as many of my contacts own multiple sites with site specific deals. 2) Plotting the customer locations on a map and providing navigation to them. I have to use badger mapping for that. 3) A function that can batch de-duplication. The excellent customer support referred me to a third party provider.
Pros
REPORTING -- I love the dashboard reporting and how flexible it is to deep dive into sales agents by any specific time scale. ACTIVITY LISTS -- This is the killer feature. I just put in an activity for next year against an organisation and it then forget about it. It will then remind me on that date that I need to do something.
Cons
Missing Features: 1) Many - many contact relationship. Currently limited to one contact to one site. This doesn't work in my field as many of my contacts own multiple sites with site specific deals. 2) Plotting the customer locations on a map and providing navigation to them. I have to use badger mapping for that. 3) A function that can batch de-duplication. The excellent customer support referred me to a third party provider.
June 2020
Dalton from Game Plan
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
June 2020
Get out of it what you put in
Distanced sales communication, communication continuity across departments, easy contact and deal editing.
Pros
Simple user experience, not overkill with the features and layout, great email integration, custom pipeline language
Cons
Have to pay a certain amount that includes features we don't use, internal organization confusing to see - most of which you can't.
Reasons for Choosing Pipedrive
Cheaper option, didn't need all the features of the other product.
Reasons for Switching to Pipedrive
Better cost options, our team used Pipedrive before, a better interface for the way we're setup.
January 2020
Kirill from GP Systems GmbH
Company Size: 501-1,000 employees
Industry: Industrial Automation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Simple and visual CRM system
Tried a number of different CRM systems, inlcuding Salesforce (too complex), close.io (too expensive), Excel (too manual) a host of other systems, before settling with Pipedrive.
Pros
Visual overview of the pipeline The overview can be in form of cards like in Kanban or in plain tabular form, making easier selection and overview of the deals Simple to use Extreme care of the supportive elements, like automatically adding map to the addresses, inviting to book another call/e-mail after finishing the previous one Highly visual history of communications Great customization (have special fields, specific for our company), filtering, reporting
Cons
May be too simple for larger number of communications and deals The interface sizing is large making it less useful with large number of deals
Reasons for Switching to Pipedrive
Looked for a more affordable product
March 2019
Alex from ePesos
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
4.0
March 2019
You can do a lot if your developer integrates it. Mobile app great. Reports need an overhaul.
We have streamlined our entire loan application/approval/origination process.
Pros
Our IT team invested a lot of time so that Pipedrive could automate our loan approval/origination process. When a client submits an online application, a new deal is created automatically. When we move applicants along the pipe, different emails are sent out from Mailchimp. When we approve/reject, the client gets a notification. The mobile app is fantastic. When people come in to sign, we can take a photo of their IDs and save it directly to their deal, right from the app. If anyone calls my phone, a pop-up shows the name, deal, and stage and can automatically log the interaction. I love this.
Cons
Reports. I never use them, because they're pre-defined. Almost every day I download leads to run my own reports with Excel pivot tables. I would save so much time if I could set up pivot style reports in Pipedrive that update automatically - then I'd have real dashboards that mean something to me. I don't love the way the email works. You connect your Gmail to pipedrive and can then send messages from within Pipedrive. That means you'd have to give up the Gmail interface if you really wanted all of your emails tracked. I prefer Streak for this - it's embedded right in Gmail. In 2 clicks you can add an email right to a deal, and all of your pipelines live inside Gmail. Streak doesn't have nearly the same amount of features as Pipedrive but I really miss the Gmail connection.
December 2017
Peyton from Total Boox
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2017
Pipedrive is the easiest CRM, and even sales reps who hate CRMs will use it and like it
Pros
Pipedrive provides a simple, fast interface that pulls all information relevant to a deal into a single view. This includes the main contact, other contacts, price and product information, activity history, and coming activities. There is a sidebar that you can customize with specifics for your business, such as names of competitors that the prospect buys from, size of their budget, customer phase (are they a prospect, a new customer, or a renewing customer?), etc. All of this info can be easily updated on the fly, so a sales rep can focus on selling rather than on fitting a sale into a software system. The mobile apps provide similar functionality, so it's easy to use Pipedrive out of the office. Pipedrive is easy to customize, so getting started does not require a lot of effort or training. This is ideal for startups and small firms, as well as for independent sales reps.
Cons
There's nothing really bad about Pipedrive, and it keeps getting better. I would like to see it add customizable series of actions that can be added with a single click, so the rep does not have to manually add repetitive steps. For instance, it would be good to add a series of follow up steps that must be done after a sale closes, rather than keeping a separate list in other software.
March 2016
Ariel from Skycure
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
5.0
Functionality
4.5
March 2016
Pipedrive made our team productive when we most needed it
Pros
First of all, simplicity. As a small startup company without many resources (time or money), Pipedrive's simple and minimal setup helped us hit the ground running, and we will always be grateful for that. Pipedrive's email integration is absolutely awesome, especially when integrated with Google Apps which removes the need to BCC the CRM, and logs inbound email messages. Once the initial adoption was done we began leveraging Pipedrive's API, which is very complete, easy to use and well documented. The API compensates for all the features that are missing and can be found in other "bigger" CRMs. There's nothing you can't achieve with some development effort.
Cons
The UI is beautiful and modern, which makes usability great in the beginning. Once we started to grow our business, we encountered many UI performance problems that hurt productivity a bit. Especially when dealing with large deals involving a lot of people or long email threads.
November 2018
Wes from WESFED, LLC.
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
November 2018
Intuitive and Inexpensive, with an ever-growing list of features!
Overall, I am a forever-user of Pipedrive. The value of the product supremely outweighs the amount required to pay monthly. And with such an active development team, it is always exciting to see what is rolling out each couple of weeks! Pipedrive has evolved from a "light" CRM to a full-features CRM with a light feel. It is an excellent CRM tool.
Pros
- The ease-of-use is paramount. Pipedrive takes a simple pipeline approach to manage your "pipeline." - The development team is always at work. New features such as custom fields, workflow automation, email integrations, and many more were added recently, and the price remains very competitive. - The ability to auto-import contact data is a huge time-saver. - Support for multiple pipelines means you are not limited to sales-only, but also have opportunities to create pipelines for prospecting, alternate product sales cycles, and much more. - A fast mobile app that keeps you on top of contacts, sales, and tasks.
Cons
- While the UI is intuitive, the colors leave much to be desired. Sometimes, I feel like I am staring at a cubicle when using the app. Being able to add custom brand colors would be a nice addition. - The web app lacks a "dashboard" view similar to what exists on the mobile app. This view is used for getting an overall picture of sales, tasks, deals, forecasts, etc.
September 2019

Danny from Mercado Libre
Company Size: 5,001-10,000 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2019
Pipedrive helps you increase sales
Thanks to Pipedrive we have had abundant sales in our company, it has had a positive impact. Our company has perfected sales management and now we do a more detailed follow-up avoiding failures that we previously made. All our work team adapted to the application in a few days. Without a doubt Pipedrive is an excellent tool.
Pros
Pipedrive is excellent there are many things that I like. First, it is very easy to use, I did not need to watch video tutorials to learn how to use this valuable tool. Its interface is very simple and I can customize everything and that is a great advantage. Second, Pipedrive has a 30-day trial version, this is important for new users who wish to enjoy CRM, as they will be completely sure if they meet their expectations or not. Third, the ability to track potential customers is extraordinary. Pipedrive generates from time to time detailed reports on sales behavior and also projections that allow the work team to design strategies to boost sales. And fourth, technical support is always active, they work 24/7 that is excellent since at all times we can get help.
Cons
I think the only one against it is that the paid version is a bit expensive. Even so, Pipedrive has the option of a free 30-day trial and also offers 3 plans. Small businesses can start with the Basic plan and then, when they have more sales and the company grows, hire the Professional plan, as it contains many additional tools.
December 2016
Anatoli from Medlanes
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
December 2016
Simplicity versus functionality
I expect not a lot of people will give you a comprehensive review in this field. Either it will be someone who is not really using it, or someone using it and not having the time to properly describe it (we are all at work after all). I will focus on one thing - the bulk stage edit and automatic emailing update API. Basically, pipedrive lacks a tool that allows me to sync my leads with my Gmail account so that when that first email is sent, they move into the first stage (or whichever). In relation to this, I also would like to recommend installing a more appropriate exporting tool for tasks. I cannot seem to get the emails out of pipedrive for the life of me. There is only this one exporting utility in the general settings submenu (why not on the homepage or under activities?).
Pros
Simplicity

Response from Pipedrive
Replied January 2017
Hi Anatoli, Thanks for sharing your feedback with us, this is always welcome! Unfortunately in Pipedrive natively you can¿t change the deal stage based on sent emails. However, you can for example do this with Zapier and Gmail. So for example when a new email is sent via Google, you can have this updated a deal in Pipedrive, the guys from Zapier can help you set this up if necessary: https://zapier.com/zapbook/gmail/pipedrive/ Currently our team is working on adding the exporting option from the list in your activities. Once this is finished in a couple of months amongst with other updates to the lists in Pipedrive, you will be able to filter your activities and export them out from your activity list view. Email exporting is currently not in the plans. However, since you basically copy your emails from the mail client to Pipedrive, all your original emails are still inside your email client to find. Have a great day and kind regards, Mike
July 2019
Austin from SealGuard
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Pipedirve is a Pipedream!
Pipedrive has a sleek design that is also functional and helps our business propel forward.As I stated above, we can run with 5 guys what it would normally take 50 guys to accomplish, all with automation. In an industry where good help is alway hard to find. I recommend using Pipedrive to cut down on the clutter of drafting email after email and using automation to create emails with custom fields that will make anyone who receives it feel as if you had written them a personal letter. Pipedrive also makes it easy to send mass emails with custom fields and attachments to several people at a time. We will often send the same project to 10 different people and we used to have to send out each email individually and make it personal to the contractor, but with Pipedrive, we are able to attach one attachment to an email and have it sent out to all participants and they will receive an email to just them with our attachment and the text will be whatever our preset fields were created to be, like the name of the person, the organization, the project title, etc. If you're not using Pipedrive, you're doing it wrong. Period.
Pros
Where do I start? I have set about a hundred or so tasks a week. We've worked with Pipedrive to set up automation for our emails and different tasks so I can follow up on projects with 50 different people, all with the push of a button. Pipedrive keeps my company organized and on task. We do with 5 people what it would normally take 50 people to accomplish!
Cons
Occasionally, it will have email integration issues with Outlook, but the customer service is always on point and friendly!
November 2019
Dan from 5F Marketing
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Instead of Salesforce
Great experience love the mobile and the desktop portions super quick server responses
Pros
This software is perfect for the small business. You can use it on any device it’s a lot easier to use than salesforce and you can integrate a ton of apps into it. Great use of APIs. They are constantly updating it to make it more efficient day by day.
Cons
There are a lot of features on here and like automation and workflow that could be confusing but they break it down really easily with their support team.
Reasons for Choosing Pipedrive
Great support team
Reasons for Switching to Pipedrive
Easy not as cumbersome
September 2020
Gerard from UBT
Company Size: 201-500 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
September 2020
A great CRM, useful and intuitive
Our global ERP is Netsuite, and we were looking to add a salesman-friendly CRM to the front end as this is not something that we've found Netsuite does well. Pipedrive integrates well, and does what we wanted in the main very well.
Pros
Very easy to use, intuitive interface. Helps encourage deal movement forward. I like the way you can easily customize pipelines for various sales campaigns, and the new caller app is very useful.
Cons
Setting this up in the first place was a little complicated, and like anything else of this nature, you get out of it what you put in. Also, the revised dashboard called 'insights' doesn't for me give enough. I'd like to see more detailed stats, especially in the outbound and inbound calls.
Reasons for Choosing Pipedrive
Pipedrive appeared to strike a reasonable balance between the inexpensive (initially at least) Hubspot and the high priced Salesforce options.
April 2019
dishant from Lionbridge
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2019
Loved with amazing CRM system
My overall experience with the Pipedrive is quite amazing. Our organisation is taking help from the Pipedrive stats and suggestions to make better financial decisions.
Pros
The best feature which I liked about the Pipedrive is that we can efficiently manage our daily tasks. They are represented in the graphical form and is very helpful while planning the day. You can easily set your priorities using the pipelines and track how far a particular deal has proceeded. Another important feature which I would like to mention is that if you have used a CRM before, you probably have a list of your important contacts. Pipedrive can import the contacts of the previous CRM. Hence, saving a lot of precious time. The user interface of the Pipedrive is just amazing. I love the small customisations they had provided in the app. They also have an Android and an IOS app. They provide graphical statistics to track the progress of your team. You can quickly decide what works and what not. Pipedrive improves management decisions to a great extent. They had an incredible customer support supporting many different languages. There turnaround time is very fast.
Cons
Although, I liked this system to a great extent and it is hard to find the cons. But, still, I would like to figure out some. On occasion, when I was updating my daily scheduling tasks in their Android app, it suddenly crashed. I want the team to fix some bugs related to the compatibility issue. The second thing which I would like to mention here is that I would love to see if they add a better filtering system to figure out better that what are potential clients based on the data.
October 2019

Orlando from Mercado Libre
Company Size: 5,001-10,000 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2019
Excellent tool for sales management
We have obtained abundant benefits, sales have increased considerably. The investment we made in the software we have recovered in a very short time. Thanks to Pipedrive it is now possible to design the best sales strategies and we have obtained excellent results, in addition, the software does almost all the work for me. Even now we are more organized thanks to the registration of customer data. Pipedrive's experience so far has been extraordinary. We are very happy with this software.
Pros
Pipedrive has many positive things, it is a very complete and essential software for companies that are dedicated to trade. I like that I can use the software on any of my electronic devices, I can use it while in my office, on the street or in my home. I like the fact that I can keep a complete record of our clients' data, that makes the job much easier. The sales funnel visibility is good, which has certainly helped us design excellent sales strategies. Also, its interface is very intuitive, everything can be done simply and without complications.
Cons
Pipedrive is excellent, I just think that it has to improve in some details, the technical service is not very good, it takes time to answer the problems that can sometimes arise. Also, Pipedrive is not able to send an email to multiple recipients and therefore I have to do it one by one.
June 2019

Nissanka from M C Medisoft
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
All the basic features with an intuitive UI
this is ideally suitable for small/medium scale businesses with a limited number of users. Its on-boarding is fast and has good support when needed. More emphasis is placed in sales pipeline management. Cost comparison is also fairly reasonable.
Pros
Pros- Many users of Pipedrive would not disagree with me when I say that the most significant feature of Pipedrive is its wonderful UI. It is this feature that differentiates Pipedrive with other competitors. The advantage of the intuitive UI is the ease of use even for a novice. The basic plan of pipedrive offers limited features, but a small size company can accomplish the basic tasks expected of a CRM. Other plans with extra performance costs 2 -5 fold extra compared to the silver plan. One has the choice to select the payment option either monthly or annually. With much ease ‘deal pipelines’ can be created enabling you to have a complete status view of your deals, real time. Apart from that, they have a super feature of email sync which lets you view your emails within Pipedrive itself without toggling back and forth with your inbox. With more additional features related this activity, the user is aware of actions necessary to apply in order to close deals successfully. The integration with many productivity tools has a positive impact over the effectiveness in increased revenue. The mobile version of Pipedrive too is super functional with many productivity features. There are many support options such as FAQs, in-depth demo videos, 24/7 live support center or search for knowledge base.
Cons
if a comparison assessment is made with other platforms, well there could be some features missing in Pipedrive. Other than that the existing system works well depending on your purpose.
October 2016
Georg from Slideflight
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
Never loose track in your pipelines
We're using Pipedrive to manage all our customer activities (phone-calls, mails, schedules, contact-information, etc.) so that not only sales but all others never loos track of a customer journey. Despite the fact that this tool is almost intuitive you also can easily manage complex customer organizations. It simply reflects nearly all circumstances to record and plan topics when working with customers. An ideal tool for the entire pipeline management where simple drag and drop features help to manage stages of a project. Pipedrive eases the salesman work dramatically!
Pros
I personally found it quite useful when writing mails to use the option adding an automated bcc customer ID. The result is that you mail appears in your pipeline- and customer-history as well. To set up different pipelines make it easy to also manage different events. The scheduler activity gives you on all devices (PC, Smartphone, etc.) an alert to remind to your planned activities. Mobil access to all pipeline features - a very nice App! All contact data, history etc. at hand when preparing a customer visit or call.
Cons
- Statistical features seems to need rework. - writing an email to a contact of an account organization you need to consider to attach the customer-ID from the deal-level to the bcc-field in the mail in order to have that mail then in the customer history - lost accounts have been moved to a separate pipeline
August 2019
tammie from tigerpocket press
Company Size: 1 employee
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
does everything i need it to!
amazing. customer service is super responsive and helped solve a couple issues when i was first learning the system.
Pros
i LOVE so much about this software!! i tried SO MANY CRM's and none of them were perfect for me. you can see visually what stage your deals are in. you are prompted to set up the next activity (task) after you complete one. you can create email templates with automatically filled in forms to speed up the process. you can connect deals to people and organizations. you can see a calendar view of your activities. you can set up automations to make your system more streamlined. you can connect it to your gmail so you emails automatically show up in pipedrive and you have all your emails between you and a person at your fingertips. it was super easy to set up and seemed very intuitive.
Cons
i can't think of anything!! i wish it were a little bit cheaper per month, but compared to some of the other services i tried, it costs less but does more of what i want.
Reasons for Switching to Pipedrive
onepageCRM was great, but pipedrive has more visual features that help me (i'm a visual person). you can choose list view or calendar view or a kanban sort of view of the pipeline. also, the user interface i just liked better.
May 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2018
Everything I needed from a CRM with nothing I didn't
Systematized and automated my sales process/pipeline!
Pros
Having used Salesforce in many of my prior roles, the thought of implementing it at the start-up I am now running was a headache. We simply don't have the need for robust CRM capabilities yet, so when I found Pipedrive, we decided to give it a shot. We began with 30 wholesale clients and have since grown to over 2000. I am now managing both our "boutique/specialty store" channel (1000 stores) as well as my key account pipeline with major retailers, all in one place. It is SO EASY to use. The whole program is just incredibly intuitive and easy to pick up without any demos at all, to be honest. I have since dug into the resources they make available and am now getting even more use out of it. Ease of use and the user interface as a whole are just phenomenal. Finally, affordability - we have started out with the entry level account but can easily grow from here.
Cons
There have been maybe 2-3 more complex reports / data exports I have wanted to run over the past 2 years but was unable to - just wasn't a capability of Pipedrive. But we always found workarounds, and it seems like a very rare sacrifice for what you get in a streamlined, user-focused CRM experience.
April 2017
Stephen from Lead2Gold Limited
Company Size: 2-10 employees
Industry: Think Tanks
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2017
Brilliant!! Totally Visual, Flexible & Supported
I chose Pipedrive not just to manage all my deals in one place, but also to manage practically all other activities (projects) too. The flexibility is provides to add new fields is SO helpful. Starting a new business, I'm capturing 20-40 new contacts per week - I added fields to each contact (where met and the date) so I can keep track of who's who instead of adding that information to the note for each one. Pipedrive provides me a single system that is - visual: clearly manage progression from start to finish - drag-and-drop: so quick to update stages or move to another pipeline - flexible: I customise pipelines & their stages titles to set out project progression too - automated: setting timescales on each stage draws my attention to deals I that require checking or action taking - supported: I needed 2 questions answered, and the support was perfect (and immediate)! I'm recommending this to everyone I meet to quickly and easily manage their sales (and projects) without the need for any great effort or distraction. I'm setting up sales training courses and will be embedding use of Pipedrive into them: consistently managing pipelines is one of the most important activities for any salesperson.
Pros
Visual, drag-and-drop, flexibility to customise pipelines, stages and fields.
Cons
Having to change " deal" to " Deal" every time is annoying (it's a title so should be upper case).
September 2018
Varun from QBurst
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
4.0
Functionality
5.0
September 2018
Great tool for staying organized and up to date with email marketing and the prospects!
Pros
We have customers buying our products from all around the world and keeping a record of their contact details and purchase history is very easy with the help of Pipedrive. When we get a new customer sign in to a contract with us, our marketing team who runs another pipedrive campaign just forwards the deal to us and we only have to save it to our database and it will be added to the existing customers list. We then add activities to this deal to stay connected always.They are as follows, setting a feedback enquiry after one week, if receive a feedback set another activity to let the feedback team to reply to the email etc.. This can keep everything from getting a lead to inviting a customer to come back to our service again organized well. With the help of pripedrive we see our customers are happy how we treat them even after closing the sales.
Cons
There is no facility to add an auto responder when someone answers to our feedback inquiry. Sometimes the web browser application freezes and takes more than 10 minutes to recover.
July 2018
Belinda from Seed Stock Media, llc
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
July 2018
PipeDrive | Easy, Affordable and Good CRM
We are always looking for good, simple, and affordable tech tools to make our clients’ lives easier. For people who don’t take naturally to technology but need a CRM solution, finding Pipedrive makes for a good day. It’s apparent that a lot of thought went into what it takes to easily manage the backend of a sales business. Pipedrive is making this process a lot simpler for us.
Pros
We like simple and the streamlined dashboard was easy to understand. We are also busy people so we were quite pleased to be able to completely set up the sales activities and import our customers in under an hour. We had one question during set up so we dropped a line into the chat box. Within a couple of minutes, we had our answer giving us a good feeling about their support staff. It’s completely customizable so our workflow tasks (activities) were simple to add once we knew exactly what process each client would go through from initial contact to sale and follow up. The calendar option let us put dates to each task and all the notes we added were date stamped, a feature we found quite useful. We also liked that the program automatically puts the current tasks on the top of the list and has a color coding to show what’s not due yet, what’s currently due and what is overdue. We are also using the Zapier integration to connect to MailChimp for managing our customers’ email communications. There a lot of other integration options, too which we may add in the future. After trying some fairly expensive solutions, my clients loved the free trial option although the price to upgrade is quite affordable.
Cons
My biggest concern is that support is only available Monday through Friday during office hours although they do have a fairly extensive library of tutorials.
May 2015
Anonymous
Time Used: Free Trial
Review Source: GetApp
May 2015
Simple, Intuitive, Efficient
Pipedrive is a simple CRM that has everything you need, and nothing that you don't. As an agile business coming-to-market, we have a small team and limited resources, but are experiencing fast growth. We needed a way to track, cultivate, and maintain sales leads, but we didn't have months to dive into a robust software. I did a Pipedrive trial and a Salesforce trail side-by-side and couldn't help but to always turn to Pipedrive. Our main needs were to: - Insert lead contacts - Track process and staging - Forward email or communications to CRM - Create activity alerts and reminders That is it. Everything else, the bells and whistles, charts and graphs, mothership of sales accessories was merely overwhelming. We don't have time to watch endless tutorial videos, and even when we did, other systems still didn't feel intuitive. Pipedrive was a breath of fresh air in my CRM search. The platform is elegant, intuitive, and has the perfect functionality to meet my agile sales needs.
Pros
Clean and pleasant user experience. I use Trello often, and the functionality of Pipedrive is similar in that I can drag and drop cards into different stages. The visual progression is very helpful, while each contact can house all of the information that I need to keep things moving. I also really like that I can BCC my conversations into my pipelines so that my partner and I can keep everything in one place. I like the add-on apps such as Leadfeeder and Mailchimp.
Cons
Do you have a Gmail plug in so that I can check a box to send to CRM? I integrated that feature when trying Salesforce, but always wanted to swap out destinations to Pipedrive. If you don't have that, I guess that would be considered a con. Not that BCC'ing is sooo difficult ;) I think a "Graveyard" type pipeline would be helpful. We want to hold onto our inbound lead contacts, but I don't want them cluttering my active Pipelines, nor do I want to assign an activity to them. It would be nice to be able to keep them in the system without archiving them. I've created a makeshift solution by just having a Cold Leads Pipeline, but there aren't really stages and I don't have pending activities for them.
September 2020
Laurent from Geppia
Company Size: 2-10 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Top mais cher pour certaines fonctionnalités
Pros
Facile à prendre en main, très ergonomique, clarté dans les intitulés de champs, possibilité de filtrer les contacts dans tous les sens entre tous les catégories (Pas tjs le cas chez les concurrents ou souvent plus compliqué) L’intégration native avec pas mal de logiciels sur la marketplace
Cons
Emailing Il manque une intégration native en synchronisation avec sendInblue pour une synchronisation dans les 2 sens des contacts Faire payer le prix fort pour envoyer des emails groupés sans possibilité de définir un groupe, et limités à 100... On ne peut pas figer les colonnes en vue tableau comme basiquement sur un tableur Il manque un bon module de devis/facturation bien intégré
June 2018
Neha from Deloitte India (Offices of the US)
Company Size: 10,000+ employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2018
Pipedrive is a very powerful CRM
Pros
Pipederive is a great solution to sales force for small & medium companies. It gives a great overview of leads. Registration of customer is very simple and organized in clients and companies. Negotiations are organized into pipelines and one can have a single or multiple pipeline. Each pipeline can be divided into stages according to the client's situation and each stage contains the deals that reproduce a negotiation, budget or potential sale ready. One can manage all potential customers on one screen, in a visual and practical way, without missing deadlines or getting confused at what was said
Cons
There is nothing significant drawback of this software. Developers are constantly coming up with improvements. The only thing it lacks is non integration with social media like LinkedIn. Also outlook integration is much needed. This software lacks to follow up on an activity if you do not have an open business, Pipe drive obeys business, so if you look for it as a CRM it is not very practical
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