Podium

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Ratings & Reviews

Overall Rating

4.36 / 5 (103)

4.60 / 5 (107)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 12, 2020

December 6, 2019

Pros/Cons

  • Pros

  • Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

  • Mostly worked well and had pretty good interface with website for chat as well

  • Cons

  • Price is a bit steep for SMB, but well worth it if you maximize the value of your positive reviews.

  • We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

  • Pros

  • My company uses this service and it's done fine by us for years. It gets the job done, with only the occasional hiccup. I'm also enjoying the new beta view, which is a cleaner and prettier look.

  • It is very easy to navigate and understand. So many features!

  • Cons

  • We had a brief issue with the SalesForce integration but it was resolved via some persistant chat agents on the SnapEngage end.

  • Sometimes, it'll glitch out and you can't get rid of of certain chats without closing and reopening the software, but that's the only gripe I have!

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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