Podium vs UJET

RATING:

4.3

(494)

Podium has 494 reviews and a rating of 4.31 / 5 stars vs UJET which has 133 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (494)
4.5 (133)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
March 28, 2024
March 27, 2024
Pros/Cons
  • Pros

  • Great user experience, they are always improving the software. Unlike some competitors i really like how you can see customers engagement on the review invite sent.
  • So far my favorite thing about Podium is how accessible the Customer Support team is. They have answered all my questions so for.
  • Cons

  • On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.
  • My only complaint so far with the software is where the payment portal is concerned.
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  • Pros

  • It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage.
  • They are non-generic and flows naturally allowing ease of conversation and excellent customer service.
  • Cons

  • Its slow, it takes time to load and its frustrating.
  • I also hate that whenever I receive another chat the one I was on becomes stuck and It almost switches to the new one.
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Pricing Range
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Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos