This is a very innovative company I have done business with for over 10 years. They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

Nothing negative to write about. Experience in product use and client service all positive.

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

possibility to support our customer online oh yes i recall the incoming chat ringing was awful!!!

there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you.

The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because...

...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness.

I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.

I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats