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RATING:

4.61

(28)

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Overall Rating
4.61 / 5 (28)
Ease-of-Use
5 / 5
Value for Money
4.5 / 5
Customer Support
5 / 5
Functionality
4.5 / 5
Last Review Written
February 11, 2021
Pros/Cons
  • Pros

  • Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.
  • For a small business like ours, that is a big help because we are not always able to be in the office just to handle chat questions.
  • Cons

  • There was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction.
  • It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.
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Cloud, SaaS, Web-Based
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On-Premise - Windows
On-Premise - Linux
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Support
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