This is a very innovative company I have done business with for over 10 years.

Excellent Product and Excellent Customer Service.

Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.

I love using it and setting it up. We now have 3 accounts with you.

For a small business like ours, that is a big help because we are not always able to be in the office just to handle chat questions.

I like the ability to receive the off-hours or off-line email. I like the quality of the Transcripts.

Provide Support is cost effective and easy to implement.

There was no possibility to transfer chat to another person,  only invite and you have to sit together in the room, makes no sense, only distraction.

The ease of use and reliability are key pros that need to be mentioned. The software has always functioned will minimal bugs or glitches.

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation.

Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker.

It is an affordable price and comes with quick and responsive client service.

It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.

The API, that allows me to build into our system. Has been running flawlessly for over 5 years.

We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months.

You can set auto responses and what to do if operators aren't available or don't answer. Integration with our Drupal website was easy.

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it.

Provide Support's own staff have been extremely helpful over the years, helping us implement and use their system effectively.

This, coupled with the simple but effective interface that Provide Support offer has made it a real success for us.

Oh yes i recall the incoming chat ringing was awful.

Limited feature limited adjustments like themes. There could be some adjustments here.

Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

It now has the feature of swapping calls which is amazing. Choosing what I like the most is difficult because I like everything about the app.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

It helps us to connect with customer using WhatsApp Business. The best thing about this mode of communication is that it is customer friendly.

US Dollar

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can either be accessed via web browsers or deployed on-premise.


Key features apart from real-time visitor monitoring include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support and web page push capability. Provide Support is suited for a wide variety of business sizes and industries such as insurance, pharmacy, real estate, travel and web designing and hosting.


Additionally, Provide Support includes live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents, automatic emailing of chat transcripts and supports integration with Google Analytics. iOS and Android are both supported.


Services are offered on a monthly subscription basis that includes support via email, product videos and live chat.






LongDescription

Activity Tracking

Transfers/Routing

Real Time Monitoring

Offline Form

File Transfer

Mobile Access

Proactive Chat

Transcripts/Chat History

File Sharing

Reporting & Statistics

Website Visitor Tracking

Chat/Messaging

Real-time Consumer-facing Chat

Customizable Branding

Reporting/Analytics

Monitoring

Drag & Drop

Third Party Integrations

Canned Responses

Live Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Provide Support Live Chat is offered as a SaaS.
The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. 
Small Business (1 operator) - $13/month if billed annually or $24 if billed monthly.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed monthly. 
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed monthly. 

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Provide Support

Documentation

Videos

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


Provide Support vs WhatsApp

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