This is a very innovative company I have done business with for over 10 years.

Excellent Product and Excellent Customer Service.

Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.

I love using it and setting it up. We now have 3 accounts with you.

For a small business like ours, that is a big help because we are not always able to be in the office just to handle chat questions.

I like the ability to receive the off-hours or off-line email. I like the quality of the Transcripts.

Provide Support is cost effective and easy to implement.

There was no possibility to transfer chat to another person,  only invite and you have to sit together in the room, makes no sense, only distraction.

Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker.

It is an affordable price and comes with quick and responsive client service.

It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.

The API, that allows me to build into our system. Has been running flawlessly for over 5 years.

We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months.

You can set auto responses and what to do if operators aren't available or don't answer. Integration with our Drupal website was easy.

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it.

Provide Support's own staff have been extremely helpful over the years, helping us implement and use their system effectively.

Oh yes i recall the incoming chat ringing was awful.

Limited feature limited adjustments like themes. There could be some adjustments here.

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation.

Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can either be accessed via web browsers or deployed on-premise.


Key features apart from real-time visitor monitoring include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support and web page push capability. Provide Support is suited for a wide variety of business sizes and industries such as insurance, pharmacy, real estate, travel and web designing and hosting.


Additionally, Provide Support includes live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents, automatic emailing of chat transcripts and supports integration with Google Analytics. iOS and Android are both supported.


Services are offered on a monthly subscription basis that includes support via email, product videos and live chat.






LongDescription

Activity Tracking

Transfers/Routing

Real Time Monitoring

Offline Form

File Transfer

Mobile Access

Proactive Chat

Transcripts/Chat History

File Sharing

Reporting & Statistics

Website Visitor Tracking

Chat/Messaging

Real-time Consumer-facing Chat

Customizable Branding

Reporting/Analytics

Monitoring

Drag & Drop

Third Party Integrations

Canned Responses

Live Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Provide Support Live Chat is offered as a SaaS.
The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. 
Small Business (1 operator) - $13/month if billed annually or $24 if billed monthly.
Corporate (3 operators) - $25.80/month if billed annually or $53 if billed monthly. 
Enterprise (10 operators) - $59.40/month if billed annually or $108 if billed monthly. 

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Provide Support

Documentation

Videos

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Real Time Data

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Video Support

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Community Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

Provide Support vs Zoho Desk

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