# Pure Chat Software Reviews, Demo & Pricing - 2026 > Review of Pure Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/pure-chat-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Pure Chat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/pure-chat-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/pure-chat-profile/alternatives/) # Pure Chat 2026: Benefits, Features & Pricing Wondering if Pure Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Pure Chat 4.6 [(337)](https://www.softwareadvice.com/live-chat/pure-chat-profile/reviews/) Pricing Starting at $39.00 per month ### About Pure Chat Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla. This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time. Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation. Wondering if Pure Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Pure Chat User Interface ## Popular Pure Chat Alternatives Main Product Pure Chat 4.6 [(337)](https://www.softwareadvice.com/live-chat/pure-chat-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.51Value for money - 4.45Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16374)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24118)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Pure Chat Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Basic $39.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Pure Chat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Pure Chat API CRM Customizable Branding Interaction Tracking Offline Form Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Reporting/Analytics Search/Filter ## Pure Chat Integrations Keap Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review See all 8 integrations ## Pure Chat User Reviews Overall Rating 4.6 Ratings Breakdown 5 61% 4 34% 3 4% 2 1% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.5 Functionality 4.4 Abid S. Verified reviewer Banking 5001-10000 employees Used daily for less than 2 years Review source Reviewed June 2022 Pure Chat is the Best Website Visitor Tracking & Online Chat Software 5 I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install. Cons: Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me. Read More Scott M. W. Verified reviewer Law Practice 2-10 employees Used daily for less than 6 months Review source Reviewed November 2018 Artibot is awesome! 5 I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier Cons: It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees. Read More FA Femi A. Verified reviewer Accounting 2-10 employees Used other for less than 12 months Review source Reviewed July 2019 Best things in life are free. 5 Previously 4 Ratings Breakdown 5 Ease of use Previously 4 5 Value for money 5 Customer support 5 Functionality Pros: It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install. Cons: When you have an app with many features available for free, it is difficult to find any drawbacks Read More Doriangel M. Verified reviewer Used daily for less than 12 months Review source Reviewed July 2018 Another great software approach to citizenship, making the difficult very easy. 5 Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge. Cons: Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software. Read More Anais B. Verified reviewer Used daily for less than 12 months Review source Reviewed July 2018 The interaction with the public is simply fascinating with this software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software. Cons: I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work Read More Kevin L. Verified reviewer Food & Beverages 2-10 employees Used daily for less than 6 months Review source Reviewed October 2018 Purechat is 100% Free Live Chat for Startups 4 Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress. Ratings Breakdown 3 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors. Cons: There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out. Read More Jordan C. Verified reviewer Business Supplies and Equipment 51-200 employees Used daily for more than 2 years Review source Reviewed September 2020 Pure Chat is great 4 We use it to communciate with customers. We also use it to drive email subscriptions with marketing. Ratings Breakdown 4 Ease of use 5 Functionality Pros: Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet. Cons: I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those. Read More William B. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2019 Great for High Traffic Websites 5 The overall experience of this software is good, as it is user and consumer friendly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat. Cons: The limit of SMS notifications that come with the pricing plan. Read More destiny c. Verified reviewer Broadcast Media 2-10 employees Used daily for less than 2 years Review source Reviewed October 2019 Beware of Internet Trolls 4 Easy to use, which is great for us and great for internet jokesters. Ratings Breakdown 5 Ease of use 3 Functionality Pros: PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app. Cons: There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored. Read More Ed S. Verified reviewer Retail 2-10 employees Used daily for less than 2 years Review source Reviewed November 2018 Perfect for Start Ups to Improve Customer Service 5 Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes. Cons: A few more customization options on the chat widget would be helpful. Read More Showing 1 - 10 of 337 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/pure-chat-profile/reviews/) ## Pure Chat Popular Comparisons [WhatsApp vs Pure Chat](https://www.softwareadvice.com/live-chat/pure-chat-profile/vs/whatsapp/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/pure-chat-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24118) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16374) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4462) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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