About Pure Chat

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

315 Reviews of Pure Chat

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(192)

192

4 stars

(109)

109

3 stars

(13)

13

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 315 results

October 2017

User Profile Picture

Stefany from Manhattan Residential Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

One of the best out there!

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Pros

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Cons

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

September 2019

User Profile Picture

George Rex from ROC Aire Consulting Limited

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

September 2019

Its a wonderful solution comparable to tawk

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that.

Pros

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Cons

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Reasons for Switching to Pure Chat

We needed a change in the chat plugin for our WordPress website.

November 2021

Suzanne from nFront

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2021

Highly recommend!

Pros

I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding.

Cons

I can't think of anything besides there could be more customizable options of the look on your site.

January 2017

Leticia from DiscoverCBD.com

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

1.0

January 2017

Why offer an app when it doesn't work?

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Pros

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Cons

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

August 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Purely amazing!

Pros

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Cons

There is honestly nothing I didn't like.