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> Reviews of Pure Chat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pure Chat is a good fit for you!

Source: https://www.softwareadvice.com/live-chat/pure-chat-profile/reviews/

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Pure Chat Reviews

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[Overview](https://www.softwareadvice.com/live-chat/pure-chat-profile/)

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# Pure Chat User Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(206)

4

(114)

3

(15)

2

(2)

1

(0)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.5

Functionality

4.4

* * *

### Pros

"We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative."

"This was especially helpful when I was new and didn't know how to use many apps."

"Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting."

### Cons

"I also found it odd that a company that sells live chat buttons wouldn't have one on their own site."

"It's not clear how to filter my business IP out of analytics."

"I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans."

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Pure Chat Reviews, Pros and Cons - 2026 Software Advice