--- title: "Pure Chat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pure Chat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pure Chat is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/pure-chat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [Pure Chat](https://www.softwareadvice.com/live-chat/pure-chat-profile/) / Pure Chat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/pure-chat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/pure-chat-profile/alternatives/) # Pure Chat User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 337 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 206 reviews (61%) - 4 stars: 114 reviews (34%) - 3 stars: 15 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative. - This was especially helpful when I was new and didn't know how to use many apps. - Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting. ### Most mentioned cons - I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. - It's not clear how to filter my business IP out of analytics. - I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans. ## Pure Chat customer reviews Showing reviews 1-25 of 337 (page 1). ### Best things in life are free. - Overall rating: 5/5 - Reviewer: Femi A. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install. #### Cons When you have an app with many features available for free, it is difficult to find any drawbacks --- ### Another great software approach to citizenship, making the difficult very easy. - Overall rating: 5/5 - Reviewer: Doriangel M. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge. #### Cons Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software. --- ### Solved our online chat support - Overall rating: 5/5 - Reviewer: Samim S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we zeroed on this platform which is very easy to implement on our site. We are using this for the last couple of years and we found it very good. We receive offline messages when agents are mot around and can reply them directly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Easy to implement. - Has option for offline messages. - Easy to monitor chat agents. - Can see chat history easily and all the replies. #### Cons - Not found any major cons till now but pricing can be lower. --- ### The interaction with the public is simply fascinating with this software - Overall rating: 5/5 - Reviewer: Anais B. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software. #### Cons I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work --- ### Purechat is 100% Free Live Chat for Startups - Overall rating: 4/5 - Reviewer: Kevin L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors. #### Cons There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out. --- ### Pure Chat is great - Overall rating: 4/5 - Reviewer: Jordan C. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to communciate with customers. We also use it to drive email subscriptions with marketing. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet. #### Cons I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those. --- ### Great for High Traffic Websites - Overall rating: 5/5 - Reviewer: William B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience of this software is good, as it is user and consumer friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat. #### Cons The limit of SMS notifications that come with the pricing plan. --- ### Beware of Internet Trolls - Overall rating: 4/5 - Reviewer: destiny c. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, which is great for us and great for internet jokesters. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app. #### Cons There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored. --- ### Perfect for Start Ups to Improve Customer Service - Overall rating: 5/5 - Reviewer: Ed S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes. #### Cons A few more customization options on the chat widget would be helpful. --- ### Free chat software for organization - Overall rating: 4/5 - Reviewer: Anurag S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see. #### Cons Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat --- ### Refreshing to use - Overall rating: 5/5 - Reviewer: Casey W. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a refreshing app, that is easy to use positives outweigh negatives by far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps. #### Cons Notification system can be overwhelming and hard to turn off. --- ### Invaluable! - Overall rating: 5/5 - Reviewer: Jan S. - Industry: Health, Wellness and Fitness - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you! #### Cons I wish it could read my mind so I didn't have to type. #### Vendor response Thank you for the fantastic review Jan! And no guarantees, but we'll try to work on that mind reading thing for you ;) Replied January 2017 --- ### Purely made for chat using intelligence - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered For the cost, this is really good product for any time of team size. They have free trail version. Go ahead and try it once and take a call. You will like. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really like the product and its features. It has all the features like rebranding, collaboration and work, file sharing, faq builder, canned messages etc #### Cons Not at all happy with their analytics, mobile applications. This could be improved --- ### Helpful Communication Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site. #### Cons I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help. --- ### Connect directly to your customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bridging the gap between user and server. Helping to constantly improve the customer experience through feedback and communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach. #### Cons It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product. --- ### Highly recommend! - Overall rating: 5/5 - Reviewer: Suzanne S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding. #### Cons I can't think of anything besides there could be more customizable options of the look on your site. --- ### Decent chat client! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we decided to turn off Pure Chat simply because it wasn't reliable enough with push notifications to my mobile device to be able to respond adequately to inquiries. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like that it's quickly implementable on a webpage. #### Cons Not really a fan of some of the quirks - the push notifications to iOS only work sometimes. --- ### pure chat times - Overall rating: 4/5 - Reviewer: Eduardo M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very pleassant, I hope to use it with more frequency #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the easy way to use and you have the communication fast #### Cons i don´t have any comment about it, is ok for me --- ### Ease of chat - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very easy to set up and use. And available all the day night. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pure chat is a live software chatting software which is free of cost. And you can use its unlimited chat for free and it is ideal for 3 operators to use it for free. And there is a customizable widget also. This is a important software where you can chat across the world. #### Cons Some of its cache and cookies blocks the chat. --- ### Pure chat review - Overall rating: 4/5 - Reviewer: Marylyn G. - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use pure chat as a means for prospective students to contact us with questions. We love the product and hope that more offices will utilize the same system. The only problem we'd like to see fixed is that students leave the chat before we can answer a question. We believe many students move to another page before we have time to type a response. Could that be fixed, that once a student is on the chat they may continue to chat with us if they change pages? #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry. #### Cons If I forget to log out of the chat it doesn't log me out after so much time of inactivity. Please see previous comment about students leaving the chat before we can answer the question. #### Vendor response Thanks for the great review Marylyn! Yes, there is a way to fix that. Just go to your chat box editor (Account > Websites > Customize), click on the "Chat Open" tab, then scroll to the bottom and check the "Popout Automatically" box. That should solve your problem! Replied January 2017 --- ### Satisfied User! - Overall rating: 5/5 - Reviewer: Heiry B. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using pure chat for about a year and a half and its has been a great tool to communicate with our online visitors! I love how easy it is to get started and how easy it is to view transcripts and pull up data on our chat history. I also like the ability to use templates for responses specially for the frequently asked questions. The daily reports have been great for our organization to keep track of areas for improvement, the way our pure chat schedules are created and visitor satisfaction. I am not an administrator so I am unaware of the costs for keeping pure chat up an running, but we are still using it, so I believe there is no problem there! Pure chat has been down before, but our systems team and communications team have always been able to get us answers and time estimates of how long it will be down for and have not had trouble getting answers. Pure chat is super easy to use and reliable. It has become a very important tool for communication with our applicants and clients. Pure chat is part of our every day! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to navigate through the software and how easy it is to view reports based on activity history. #### Cons I do not like that sometimes if you log out without editing your availability, sometime you still receive missed chats. #### Vendor response Thanks for the great review Heiry! Replied January 2017 --- ### Functional and excellent software for companies needed for online chats. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support. #### Cons In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support. --- ### Enjoying Working with Pure Chat - Overall rating: 5/5 - Reviewer: Serjio S. - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everything is great. It's easy to use and very effective. I would like Pure Chat to have profile picture that is visible to the customer. That way there is more of a connection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, fast, effective. Great reporting system. #### Cons Would like to have the customer see the picture of the agent that is assisting them. #### Vendor response Thanks for the review, Serjio! And we actually do have a way for the agent's picture to show up. Just follow the directions here to have your operators upload an avatar (https://www.purechat.com/dashboard#customize) and it will appear to visitors who chat with you. Replied January 2017 --- ### Prima Atlanta Pure Chat - Overall rating: 5/5 - Reviewer: Jose G. - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's super easy to use. Our customers show their appreciation to our prompt response time, and their ratings (whether good or bad) help us improve our customer service experience. Pure Chat is a great tool that helps us connect with our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the accessibility to the client on our site Being able to see incoming traffic on the website makes it easier to track where people spend most of their time knowing how our team is being rated, and how much time is being spent on chats helps us improve our customer service experience #### Cons I do not like that it times out an individual and turns off their online status without notification, this makes it hard to keep CSRs who have retail duties on chat during high traffic hours on our site. A notice should be prompted on screen to remind them that they have been logged off --- ### Pure Chat is Amazing! - Overall rating: 5/5 - Reviewer: Amy B. - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Pure Chat daily at work to assist customers. Not only do I really enjoy using the Chat service, but it is really easy to use. I like that you can go back and look up past conversations as well as see how many current website visitors the site has. I am able to also see where customers are from which can be very interesting at the time. Pure Chat makes my day easier when it comes to dealing with customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can see where customers are from as well as pull up past chats if needed. I like that chat allows me to multi-task while doing my job. I enjoy being able to keep up with how many website visitors the website has at any given time of the day. #### Cons It occasionally logs me out on its own or looses connection, but it has gotten a lot better with glitches over the past year. #### Vendor response Thanks for the great review, Amy! Replied January 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/pure-chat-profile/reviews/?page=2) --- Pure Chat Reviews, Pros and Cons - 2026 Software Advice