Pure Chat

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Ratings & Reviews

Overall Rating

4.56 / 5 (300)

4.60 / 5 (107)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 19, 2020

December 6, 2019

Pros/Cons

  • Pros

  • Great interface, you can customise the live chat to quite a large extent, it's easy to use and set up

  • Smooth, easy to use, and gets the job done as it should. Makes it easy to communicate to coworkers without sending endless emails.

  • Cons

  • Live chat widget design is bit outdated otherwise tool is great.

  • The interface could be a little more user friendly and more options to customise front end would always be appreciated

  • Pros

  • My company uses this service and it's done fine by us for years. It gets the job done, with only the occasional hiccup. I'm also enjoying the new beta view, which is a cleaner and prettier look.

  • It is very easy to navigate and understand. So many features!

  • Cons

  • We had a brief issue with the SalesForce integration but it was resolved via some persistant chat agents on the SnapEngage end.

  • Sometimes, it'll glitch out and you can't get rid of of certain chats without closing and reopening the software, but that's the only gripe I have!

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

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(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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