This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions.

One of my websites doesn't have too many visitors so using Pure Chat to answer any questions is perfect. Also, it's great to use the mobile app so I can answer questions anywhere.

I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website.

There is nothing that I would say is a negative about this software. It does exactly what its set out to do.

Pure Chat is perfect for any business with a growing customer base. The ease of use and live chat feature makes this a necessary product for a multitude of businesses.

I love the ease of access and the very easy to use platform.

Sometimes it gives problem while using this software and also  randomly massages get missing while chatting.

I located various solutions, but liked the ease of use and integration with their website much more than the others.

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Easy to use, which is great for us and great for internet jokesters.

I started using this product to promote my own cleaning business and it was an amazing success.

Pure Chat was easy to get going and  I love that I can connect with people on my website easily. I would recommend this for anyone.

This is a very competitive market and there are other pieces of software that are quite similar to this one.

It is very important for my own perception and to my business also. Can't imagine that I will discover this kind of great application.

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward.

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere.

Good user interface, it does what it should with no complications.

Pure Chat is such a great software for every industry. The plug in is so easy to set up and runs so smoothly.

Pure chat really helps my small business for customer support. It has a live chat which can really attract customers.

This chat box helps my customers connect with customer service SO EASY. Ve seen a dramatic increase in inquires, that then led to conversions.

This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

It is a solid product that I recommend as an affordable one to my clients.

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

It provides really good customization settings and has a very affordable price compared to other similar softwares. Also, it's super easy to integrate.

I love that it's free to start and use. It made me wnt to poke around to see how far I can go if I decide to invest some money.

Easy  and straightforward way to chat with patients. Good interface and large potential for customization.

I think Pure Chat is the best tool that makes communicating with your potential costumers super easy, I completely recommend it, it's been a great addition for me.

Perfect for Start Ups to Improve Customer Service.

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear.

My coworkers and I use purechat on a daily basis and love it. It is very user friendly and whenever we need help, the support team is very helpful.

I recommend this product to all my clients looking for a way to manage their client's inquiries on the fly.

Missing some features regarding customization.

I like its appearance , ease of use and auto responses and that it is very customisable. I also like how easy it was to integrate with my website.

Quite complete solutions (nice chat experience for customers, analysis features and operation itself).

It is great way to build customer relationship through live chat platform.

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase.

Great and easy way to interact live with your costumers.

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Its free, its easy to use, its professional, high quality and easy to install. And... it works! not much more you could ask for from a free solution.

Sometimes the settings were a little bit unclear.

A little red dot under the bell icon visible only in the main administrator account was indicating the problem.

I am very satisfied with the use and really excited where the future will take us with their struggle to develop new things.

It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features.

I am very pleased with the tool. Elegant and professional.

I like to be able to chat with my clients in real time. For people who want quick answers, this is an ideal option.

I like the customer support: speedy, friendly and competent. In addition, I like that there is a free-version available.

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway.

240 messages where not delivered to our inbox since December 2019 to July 2020. Just imagine how many clients we lost.

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use.

Good integration in Wordpress Multi Languages Support Good Stats User Personalization Multiple Operators Macros.

Easy to use a person recommended it so far so good as a trial.

Easy to use and to setup. We plan to use this for direct customer interaction and support as well as chatting solution for team members.

This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat.

That u can let your costomers ask for help with ease.

We have been using Userlike frequently and are very impressed by the many functions it provides.

Ease of use, ability to fine tune, intergration to other platforms.

US Dollar

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.


This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time.


Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.



LongDescription

Real Time Analytics

Transfers/Routing

Offline Form

Mobile Access

Proactive Chat

Transcripts/Chat History

File Sharing

Website Visitor Tracking

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Customizable Branding

Reporting/Analytics

Tagging

Third Party Integrations

Canned Responses

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Free: Unlimited Live Chat - Includes 3 Users/Operators
Growth: $39/month
PRO: $79/month

Email/Help Desk

FAQs/Forum

Chat

Self-Employed

2-10

11-50

51-200

201-500

Pure Chat

Documentation

Videos

Userlike is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. 
 
Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. 
The live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. 
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.
 
Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.
 
For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.  
 
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike. 


Support Ticket Management

Cataloging/Categorization

Surveys & Feedback

Personalization

Customizable Reports

Activity Tracking

SMS Messaging

Video Chat

Real-Time Monitoring

Customer Service Analytics

Human Handover

Knowledge Management

Communication Management

Customer Database

Template Management

Customer Support

One-to-One Messaging

Email Distribution

Customer Experience Management

Screen Sharing

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Chat Transcript

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Real-time Updates

Email Management

Video Support

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Geotargeting

Customizable Templates

Real-time Conversations

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Behavior Tracking

Chatbot

Feedback Management

Pre-Configured Bot

Negative Feedback Management

Auto-Responders

Customer History

Third-Party Integrations

Live Chat

Virtual Assistant

Lead Capture

Multiple User Accounts

Ticket Management

Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below:

Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially)

Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially)

Flex: Contact Userlike for custom quote

Pure Chat vs Userlike

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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