Pypestream
About Pypestream
Pypestream Pricing
Please contact Pypestream directly for pricing information.
Starting price:
$5,000.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Pypestream
1 - 8 of 8 Reviews
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Great for customer engagement
The Pypestream implementation improved customer experience and support significantly. We can solve customers' problems and react to their requests much faster.
CONSNothing to complain about, a great solution for enterprises.
Carl
Hospitality, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great capabilities coupled with the right roadmap
Great experience
PROSWe began our journey with Pypestream before many of the advanced features were GA. Once live, the services team guided us through a quick and easy migration, promoting our capabilities from keyword based scripting to advanced NLU. The results were great and I was impressed with the painless process as very little training data was needed. Great product and extremely knowledgeable practitioners at Pypestream. Additionally, the OOTB call center experience was top notch and exactly what we needed.
CONSAt the time we began with Pypestream, a developer UI did not exist. Working in files required a bit of a learning curve for my team. During our engagement we partnered with Pypestream to design an intuitive UX. I’m eager to see what has been developed.
Reason for choosing Pypestream
Price and price structure, OOTB contact center UX, design oriented services team, ability to influence roadmap.
Anonymous
10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Sleek User Experience, easy to deploy for business users and citizen development
All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments.
PROSEasy to build out a basic bot, good resources and documentation about general features, knowledgeable and helpful staff. Quick to deploy and easy to get non technical users started on developing. Proactive team who are interested in new feature requests and helping make the software more user friendly.
CONSDifficult to control access and no current ability to control publishing new chatbots, so any developer in our company could publish to any Pypestream chatbot. Not very comprehensive reporting/analytics functionalities out of the box but this is improving over time
Satya
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Pypestream use
Excellent
PROSEasy to use and easy to develop. Easy to integrate with any apps.
CONSBrowser specific sometimes. Cookies and session related issues
Reason for choosing Pypestream
Ease of changing the flow as per future business requirement. Team support from Pypestream.
Jacqui
Telecommunications, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Flexible, highly customizable product with stellar support team
Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do.
PROSThe best thing about Pypestream's bot is that it is incredibly flexible and can easily integrate with many other platforms and APIs. They are constantly building in new features/functionality, and so far have been able to help us customize solutions for just about every business need. If there is a vision you have, or something you want the bot to automate, Pypestream will 9 out of 10 times be able to make it happen.
CONSPypestream has evolved a lot since I first began, so many of the features/capabilities that I felt were missing have been added. For example, the ability to add/change keywords in the NLU (natural language understanding) solution was a big step forward, though it is still somewhat technical and ill-advised to do without considerable training. It's also something that some clients may not want control over, but if you do want that control, there is definitely a learning curve. Also, though Pypestream allows for very granular tracking, their data/reporting solution could use some refining. I think it is on their road map to provide more sophisticated/real-time dashboards, but that is one feature that I still think they can improve on.
Reason for choosing Pypestream
Maximum control, flexibility, and value for the price that we pay.
Caitlin
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Pypestream Review
Our overall experience with Pypestream so far has been great. We are not yet live, but should be up and running in the next couple of weeks. The biggest impact has been the Pypestream and Docusign integration. I believe this unique feature is going to solve so many problems for so many companies.
PROSThe docusign integration was a HUGE accomplishment and is allowing us to make our document signing more efficient and streamlined. We are going to be closing a huge gap in the time forms typically take to be mailed , signed and returned.
CONSThe only con is that it seemed to take a huge amount of work for our IT team on the back-end systems. That may not be the fault of the software itself, but maybe the software our company currently has is making things more difficult than we originally anticipated.
Reason for choosing Pypestream
I don't believe we looked into any other products as some of our other operating units already had contracts with you. We did end up having to integrate twilio on our end to send the text message links that will then send our users into the Pypestream platform.
Logan
Insurance, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great Platform
I would like to commend Pypestream on their customer service. The Pypestream staff have been a huge help and understood our needs through the entire process.
PROSThe software is great. The product was easy for the staff and our customers to use. We upgraded the virtual assistant in late January to add an escalation to a live customer service rep and we could not be more happy with the tool. Also, our Customer Satisfaction scores are through the roof.
CONSWe have no cons with the software. Our customers and staff have all been very happy with the tool.
Melissa
Insurance, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Love the Pypestream product and team
Our customers like to option of obtaining a quote using a chat.
CONSI would like to have real-time access to a detailed heat map.