# Re:plain Software Reviews, Demo & Pricing - 2026 > Review of Re:plain Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/replain-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Re:plain Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Re:plain 2026: Benefits, Features & Pricing Wondering if Re:plain is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Re:plain 4.9 [(18)](https://www.softwareadvice.com/live-chat/replain-profile/#reviews) Pricing Starting at £5.00 per month ### About Re:plain Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their website visitors in real-time. It supports integration with Telegram instant messaging, which allows users to access messages from the website directly from Telegram's mobile application Re:plain can support live chat on multiple websites and includes configurable built-in response templates, as well as custom stickers. The solution displays messages to multiple users at once, which can help with distributing questions among chat agents. Administrators can use the control menu to modify the look and feel of the chat window. Re:plain also features multi-lingual capabilities. Re:plain also supports integration with various third-party applications such as WordPress, Squarespace, Tilda, Shopify, Wix, Blogspot and more. Support is offered via email and online FAQs. Wondering if Re:plain is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Re:plain User Interface ## Popular Re:plain Alternatives Main Product Re:plain 4.9 [(18)](https://www.softwareadvice.com/live-chat/replain-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 4.82Value for money - 4.78Customer support - 4.78Functionality Pricing Starting at £5.00 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16375)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Re:plain Pricing and Plans Starting price: £5.00 per month Free Trial Free Version Basic £5.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Re:plain Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Re:plain API CRM Customizable Branding Offline Form Real-time Consumer-facing Chat Reporting/Analytics ## Re:plain User Reviews Overall Rating 4.9 Ratings Breakdown 5 89% 4 11% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.8 Functionality 4.8 Have you used Re:plain and would like to share your experience with others? Andrew S. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Reviewed November 2020 Cool web-chat for small business 5 When people use the website chat, they expect to get an immediate reply. It’s frustrating when they get it next day or later. Replain helps me to reply from my messenger right away! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Replain is really easy to set up. No need to install something or getting an access to dashboard, I manage everything from my messenger. I know for sure our users like it, they understand that this is a simple and proven way to get a quick answer from us. Cons: Got all the features for my needs. Works really fast, there is not much bad to say. Reasons for choosing Re:plain Has a great number of possible integrations Vendor Response Thanks for leaving us this review Andrew! We're so happy to hear that your experience with Re:plain has been good. Thanks a lot! Replied November 2020 Read More DS Dina S. Verified reviewer E-Learning 11-50 employees Used daily for less than 6 months Reviewed November 2020 Easy in use! Communicate with your customers right from your messenger 5 We use it in two ways, to sell and to support. We just launched the sales in London so our service is quite new for people there and they ask a lot of questions which I manage from my Telegram. The current clients can get tech support there too. If you have a bunch of departments which are going to use it, choose Re: Plain. Everything is so simple that every team member got used to it very quickly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The most awesome feature which comes to my mind is the possibility to answer clients from my Telegram. I use it all the time, we have all the chats related to work there so I know for sure that I won't miss any message from our website visitors. Also, they provide a free unlimited number of operators available to reply to customers. So the whole team can answer if they know I am busy. We integrated our web-chat to our CRM so it's very useful, everybody in the team can check what we have already discussed with a customer. We definitely increased customer service and got more clients than before. We called our customers to book a slot in Jalinga studio before. Now we can do it online right from the messenger. The communication became much easier, faster, and more effective. Cons: We can't communicate with the customers from CRM, not a problem for me, but our sales agents believe it can be useful. Reasons for choosing Re:plain The basic version is always free. I liked the idea that I can choose add-ons and pay for those which I really need. We started with several add-ons and later chose the Re:plain Infinity Version because we wanted to test all the features and measure the conversion with it. The integration is super easy. I managed to install everything myself. Vendor Response Hi, Dina! Thank you for the detailed and informative review. We are glad you find Re:Plain so effective for your project. Thanks for highlighting your favorite features. As for your point about answering customers from the CRM system, we are planning to implement it in the nearest future. Thanks! Replied November 2020 Read More CR Carlos R. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 12 months Review source Reviewed November 2020 Social Web Chat 4 My experience is good so far for simple sites with low volume of traffic, simple business like a restaurant, cafe or a hair saloon. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: What I Like the most is that you can send and receive the messages through the social media platforms that you're already active, so you don't need to switch for a chat platform. Cons: As you control the chat through the social media chat, it has a problem and it is that is difficult to manage several clients simultaneously and you cannot know when they have read the chat in your site, this could be really improved. Vendor Response Hi, Carlos! Thanks for your review. You can easily operate several clients simultaneously selecting the addressee by clicking the pencil button. So, click the pencil button, write your message, and send it. We'll automatically remember your choice for 10 minutes. So you don't have to click on the pencil button every time. Saying about reading confirmation, absolutely all your messages are instantly delivered to your clients. Even if the client will return in a day or a week. By the way, you can see the client's online/offline status by clicking on the Info button. Let us know if you need help! Replied November 2020 Read More AG Ankit G. Verified reviewer Marketing and Advertising Self-Employed Used daily for less than 6 months Reviewed November 2020 The Easiest Chat Widget 5 It's been great for 2 reasons: 1. Easy to implement and use (messages come in social apps). 2. Cheap to use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Personally, I love the idea of receiving customer queries on WhatsApp, Telegram or any chat tool I regularly use. Also, it's very easy to set up, especially if one is using Telegram. I just thought of trying it once but since then have been in love with it. Cons: So far I didn't find anything to hate but if they could improve anything then maybe that would be adding a feature to change chat widget logo/image. Reasons for choosing Re:plain It was extremely easy to use and there wasn't any separate app. Vendor Response Hi, Ankit! Thanks for taking the time to leave your review. It's great that after a trial period you joined Re:Plain! Thanks for your trust. Please note that you can customize your widget by setting your logo, company description, greeting, the color of your icon. Let us know if you need any help with that. Replied November 2020 Read More MN Murod N. Verified reviewer Graphic Design Self-Employed Used daily for more than 2 years Reviewed November 2020 My experience with Re:plain 5 I've been using Re:plain for more than 2 years, and so far, I'm still convinced that it is the best solution that you can find out there. Especially, if you're a web designer that creates websites using WordPress. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like the fact that it has been translated to many languages, including my native Uzbek language. It is a huge deal for us, Uzbek developers since our language does not get enough recognition. Also, I love the way you can set it up that easily using Telegram. Cons: For years the only two things that I've been struggling with are: 1. Changing the position of the widget. Sometimes, clients want to have a "go to top" button on the right side along with the support system (for which I use Re:plain), and the button and the widget overlays each other. 2. Editing phrases for default language. Since my websites are mostly in Uzbek language, it would be great to have control over phrases and words that are used in the widget. They do have some mistakes. Reasons for choosing Re:plain Re:plain was my first and last (hopefully) choice Vendor Response Thank you, Murod, for your feedback. It's great that you can use your native language while using Re:Plain. Please note that you can change the position of the widget. Please take a look here https://replain.cc/store/click-to-chat Also, please send us the mistakes you found at hi@replain.cc, that would be very helpful and we would be able to help you with that. Thank you again and good luck! Replied November 2020 Read More SA Sergey A. Verified reviewer Education Management 2-10 employees Used daily for more than 2 years Reviewed November 2020 Best 5 My project is the largest youth entrepreneurship development program in Russia. We had a problem - a lack of a tool for fast communications with participants who use our website. There are several managers in our team and we wanted everyone to have the opportunity to answer users' requests even at home when the work computer is left in the office. We found Replain and installed it on our website (10 minutes). We tied Telegram and added administrators (10 minutes). For 2 years it has been working without errors on our site and other sites that we have made. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: 1\. An opportunity to chat directly from the messager 2. A lot of new features 3. The free version fully meets most needs. Cons: I have nothing to highlight, everything is super cool. Vendor Response Hello, Sergey! Thanks for taking the time to write this review. We're glad we're helping your team to manage communications with your website visitors. Thanks! Replied November 2020 Read More KS Khrustina S. Verified reviewer Sports 11-50 employees Used daily for more than 2 years Reviewed November 2020 I like this app 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like this application becauseit increases quantity leads to clients Cons: Comfortable soft and easy to use. I like that all guys from my team administration can react on clients Reasons for choosing Re:plain Because it more lightly Reasons for switching to Re:plain Because All messages send Directly through Telegram and we can Communicate With our clients immediately Vendor Response Hi, Khristina. Thank you very much for the review about Re:plain. It's great that you find it useful and easy to use. Wishing you the best for your company! Replied November 2020 Read More AZ Andrey Z. Verified reviewer Internet 2-10 employees Used daily for more than 2 years Reviewed November 2020 Best chat for site 5 Thank you for such a product, with the help of which you can easily and intuitively solve problems in communicating with customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to integrate chat on the site, We do it in a few minutes and start working. Cons: Additional features, Which I do not need from part, But maybe in the future it will be necessary Reasons for choosing Re:plain Easy and best work Vendor Response Andrey, thank you for sharing your personal experience of using Re:Plain. We appreciate it! Replied November 2020 Read More VR Verified Reviewer Marketing and Advertising 2-10 employees Used daily for less than 2 years Reviewed November 2020 I advise you! 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: This is my first service that I tried a few years ago. I did not compare it with others and I am completely satisfied Cons: User-friendly interface, integration with social networks, notifications, beautiful chat design, quick responses, there are free rates Vendor Response Hi! Thank you for your awesome review. We are happy to help you and your business. Good luck! Replied November 2020 Read More Oleksiy L. Verified reviewer Computer Software Self-Employed Used daily for less than 2 years Reviewed November 2020 Very functional and effective product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to install, reliable and functional Cons: There are no downsides. However, some functionality could be made free :) Vendor Response Thank you for the review, Oleksiy! The basic version of Re:Plain is always free and includes a number of free features. Great to see that the installation was easy for you! Good luck! Replied November 2020 Read More Showing 1 - 10 of 18 Reviews Load More Reviews ## Re:plain Popular Comparisons [WhatsApp vs Re:plain](https://www.softwareadvice.com/live-chat/replain-profile/vs/whatsapp/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24119) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16375) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4463) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Re:plain with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice