REVE Chat

RATING:

4.2

(16)

About REVE Chat

The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it on Facebook Messenger, for both lead generation and customer support. It comes with Live Chat, Chatbot, Video Chat, Screen Sharing, and Multi-channel features that allow the customer to get support in real-time. It enhances customer experience and makes it more convenient for the customers to interact with a brand.

REVE Chat Pricing

Chatbot Pricing: (Please find details on our website) Starts from $49/mo Live Chat Pricing: (Please find details on our website) Standard: $15 per license, per month Advanced: $25 per license, per month Enterprise: Custom pricing

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

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REVE Chat Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for REVE Chat

1 - 5 of 14 Reviews

Paul

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Overall installation and support is fantastic.

Converting potential customers into customers. Providing great support to our customers about product information " how to's" etc..

PROS

The user interface is simple. Product setup is easy and intuitive. But, Facebook messager integration is my favourite. You are able to handle all your messaging in a single interface.

CONS

The outbound and offline, messages, in general, you are not able to add space or paragraph your messages.

Vendor Response

Thanks Paul :)

Replied August 2017

Anurag

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Amazing Live Chat Interface

I've used many live chat programs but liked REVE Chat because of various reasons: It is easy to integrate and customize. Most important thing is that it's dashboard is very easy to work and understand. Even handling multiple chats at a single time is very easy. Their customer support team is also very prompt and supportive.

PROS

Proactive chat feature is really amazing, it helped me reaching out to website visitors before they leave.

Anonymous

11-50 employees

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Avoid at all cost

I would tell me to avoid this company

PROS

The free trial is nice to have, but their software will never discount from your social media profiles, even after you disconnect it from within their software

CONS

I had challenges with this software. After signing up for a trial and connecting my social media accounts, I realized the software didn’t meet my needs. I promptly canceled, yet I continued to receive unwanted notifications and interactions from their bot on my social media. Despite reaching out to their support multiple times and asking them to disconnect their software from my accounts, the issue persisted. I had hoped they would rectify the situation after multiple communications, but unfortunately, they haven’t. The is over a month after the trial finished and I still get 'Offline message from XX' even to this day. Based on my experience, I can't recommend this company and would STRONGLY advise others to avoid them at all cost!

User Profile

Eli

Verified reviewer

Internet, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2018

A little more old fashioned, lacks features

PROS

The pricing is the best I have found and it can connect to Facebook Messenger to make chatting easier for some people.

CONS

The features haven't been updated thoroughly in a while, it could use a refresher.

Zoya

Verified reviewer

Used daily for free trial

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2017

A one stop shop for your Customer Engagement Software requirement

Good software. My company has managed to resolve a number of customer queries using this software. Could help if the pricing is reduced a little bit.

PROS

Video chat Offline form Visitor analytics Facebook chat integration

CONS

Free trial is only for 14 days, extending to 21 days would be preferable