RingCentral Engage Digital

RATING:

4.7

(11)

About RingCentral Engage Digital

RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents.

RingCentral Engage Digital Pricing

Contact RingCentral for detailed pricing information.

Starting price: 

$1.00 per year

Free trial: 

Not Available

Free version: 

Not Available

RingCentral Engage Digital Platform
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RingCentral Engage Digital Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for RingCentral Engage Digital

10 Reviews

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

I can Send Fax !

Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed.

PROS

I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application.

CONS

IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2022

Free version of Glip is so good!

PROS

easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now

CONS

nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable

Jon Jon

Construction, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2022

RingCentral Engage Digital

good software for the people who is in this industry

PROS

good software for the people who is in this industry

CONS

user interface sometimes lagging during opening og the App

Fauziah

Media Production, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Ringcentral review

PROS

I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application.

CONS

If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine.

jeannine

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2022

RingCentral

Overall, I really enjoy using this product.

PROS

I love the text feature with this application, as well as being able to video call.

CONS

I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works.

Reasons for switching to RingCentral Engage Digital

In order to use the texting feature