Rocket.Chat
Rocket.Chat
About Rocket.Chat
Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.
Rocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.
Rocket.Chat comes with an API and supports WebHook int...
Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Rocket.Chat Pricing
Rocket.Chat offers two pricing plans: Community: A free, self-managed plan designed for small teams. Enterprise: $7/user/month with a minimum of 25 users and $35/agent/month with a minimum of 5 agents.
Free trial:
Available
Free version:
Available
Other Top Recommended Live Chat Software
Showing 1 - 5 of 145 reviews
Jesse
Verified reviewer
Company size: 51-200 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
FUNCTIONALITY
4
November 2018
As close as you can get to Slack without being Slack
Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.
Pros
Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.
Cons
Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.
Response from Rocket.Chat
Hello Jesse, we're happy to read that you've been having such a positive experience with Rocket.Chat. Whatever problems you face, you can always take it to our community on Github or to our support team on support@rocket.chat :) Thank you and keep rock(et)ing! Rocket.Chat Team
Replied August 2020
Aditya
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
September 2019
My 6 months with Rocket Chat
Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.
Pros
1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to.
Cons
1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.
Reasons for choosing Rocket.Chat
I tried it, loved it , stuck to it. It gave me no reason to switch.
Reasons for switching to Rocket.Chat
Slack doesnt have screen sharing on free version, which was the primary reason I shifted to Rocket CHat
Response from Rocket.Chat
Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat? thanks for your feedback!
Replied September 2019
Felix
Verified reviewer
Company size: 501-1,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
July 2021
Rocket Chat - Good But not Great
Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly.
Pros
1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials
Cons
1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app
Reasons for choosing Rocket.Chat
1. Cost 2. Features offered
Nick
Company size: 1 employee
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
August 2019
Excellent Open Source Chat Solution with Many Integrations
Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.
Pros
It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.
Cons
There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.
Reasons for choosing Rocket.Chat
I chose Rocket.Chat because it's open source and self-hosted, in addition to being able to integrate it with other applications.
Reasons for switching to Rocket.Chat
Rocket.Chat is open source and can be self-hosted, which means you're in control of your data and privacy. It also has additional features that Slack doesn't have.
Response from Rocket.Chat
Dear Nick, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied September 2019
Faraan
Company size: 10,000+ employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
FUNCTIONALITY
5
December 2019
Love for in company communication
To summarize, makes communicating within company very easy. Love ability to create groups, send a variety of message formats, and chat history logging.
Pros
Number one thing -> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers.
Cons
Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype).
Reasons for switching to Rocket.Chat
I am not sure why the company decided to make the switch but the biggest upgrades over skype was the way Rocketchat saves chat histories is a lot better than Skype and I always had issues sending larger files or code snippets over skype.
Response from Rocket.Chat
Dear Faraan, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied January 2020
