# respond.io Software Reviews, Demo & Pricing - 2026 > Review of respond.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/rocketbots-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / respond.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/rocketbots-profile/alternatives/) # respond.io 2026: Benefits, Features & Pricing Wondering if respond.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview respond.io 4.6 [(56)](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/) Pricing Starting at $99.00 per month ### About respond.io Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows. Manage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. Wondering if respond.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## respond.io User Interface ## Popular respond.io Alternatives Main Product respond.io 4.6 [(56)](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.53Value for money - 4.55Customer support - 4.46Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18789)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4082)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1726)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3456)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## respond.io Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Starter $99.00 per month No plan information available Growth $199.00 per month No plan information available Advanced $349.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## respond.io Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of respond.io Activity Dashboard AI/Machine Learning API Chatbot Contact Management CRM Email Management Interaction Tracking Lead Distribution Lead Qualification Natural Language Processing Offline Form Proactive Chat Real-time Consumer-facing Chat Reporting/Analytics Workflow Management ## respond.io Integrations Messenger Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Viber Integration rated undefined from -1 review ActiveCampaign Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 10 integrations ## respond.io User Reviews Overall Rating 4.6 Ratings Breakdown 5 80% 4 14% 3 0% 2 0% 1 5% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.5 Manuel C. Verified reviewer Photography 2-10 employees Used monthly for less than 6 months Review source Reviewed July 2019 No knowledge needed 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors. Cons: They don't have a mobile app yes, only works on the browser. Vendor Response Thanks for the great review, Manuel! 💬 We're glad to hear you found the platform easy to use and helpful for managing conversations. We're pleased to announce that a mobile app has been available for some time now, allowing you to stay connected and manage chats on the go. 🚀 Feel free to reach out if you’d like help getting set up: https://respond.io/contact. Thanks for being with us! 🙌 Replied August 2025 Read More RP Robert P. Verified reviewer Oil & Energy 11-50 employees Used daily for less than 2 years Review source Reviewed September 2025 Customer Support Meets Ease of Use 5 My company and i are overall happy with our experience working with respond and it has solved most of the issues we were trying to solve when we started using it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Great customer support, ease of use, easily adaptable and various automation options to make our customer experience better. Cons: It takes times for the support team to add new features, and while you are able to request new adaptations, it takes a while to see the requests you made come alive. Reasons for choosing respond.io respond is the most user-friendly platform for users. Vendor Response Thank you so much for your review! 🙌 We’re happy to hear that respond.io has made things easier for your team and that you’re enjoying the flexibility and automation options. 😊 We truly value your feedback on feature requests. Some changes do take time, but we’re always listening! If you haven’t already, feel free to submit or vote for feature requests on our roadmap: https://roadmap.respond.io 💡 Thanks again for choosing respond.io, we’re glad to be part of your journey 🚀 Replied September 2025 Read More BC Brett C. Verified reviewer Real Estate 11-50 employees Used weekly for less than 6 months Review source Reviewed August 2025 Suspicious charges and frozen accounts. 1 Support was poor from the beginning and we had to hire a freelancer to get basic support that could actually help. All payments were marked as suspicious by the bank and the card was locked every time they attempted to charge us, the account was frozen and all messages and services inaccessible, we finally got this sorted with the bank and paid, but not to use the service we had to pay for the period we wwre frozen then again to reinstate the account. Essentially they made 3x $199 (3months) for 33 days of service, while the payment system stopped us from being able to pay and we explained this to them that we shouldn't be penalized for this but they disagreed. We tried to reason that we tried to pay and sorting out the payments with the bank had cost us time, we asked if we could just have the service for the period we paid for since we didn't flag them as suspicious and we paid for that period. They refused. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: Zapier was the easiest part of the entire process without that integration it would have been even more of a nightmare. Cons: The bank flagged all payments to this company as suspicious, unable to pay, poor support and charged us for a frozen and cancelled account. Vendor Response Thank you for your feedback — we’re sorry to hear about the frustration caused and appreciate the opportunity to clarify. As per our Terms of Service, accounts in a frozen state remain technically active in order to preserve customer data and continue processing incoming messages. This ensures no message is lost and your WhatsApp API connection remains uninterrupted. Charges during this period are valid and in line with these policies. In this case, a refund was issued and we remained in communication throughout to ensure transparency and support. If you have any further concerns, we’re here to help: https://respond.io/contact Thanks again for your feedback and for giving respond.io a try. Replied September 2025 Read More SS Stefan S. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for more than 2 years Review source Reviewed September 2025 An Indispensable Tool for Streamlined Communication 5 My overall experience with Respond.io has been extremely positive. It has completely transformed our communication workflow and made it much simpler to engage with customers across all our channels. The platform is intuitive, reliable, and has quickly become an indispensable tool for our business. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The multi-channel support and ease of use are the standout features. I absolutely love that I can manage all my conversations from different platforms in one unified inbox. This saves my team a significant amount of time and makes us incredibly efficient. The automation tools are also a huge plus, allowing us to handle routine queries without manual effort, which is fantastic for productivity. Cons: The reporting and analytics features could be more robust. While the platform is great for day-to-day operations, getting a deep dive into customer conversation trends and agent performance can be a bit challenging. More customizable dashboards and advanced filtering options would be a great addition to provide more actionable insights. On a separate note, I believe API access should be a standard feature on all plans, including the basic one. Having a fully integrated API is crucial for businesses of all sizes to automate workflows and connect with other applications, and it would greatly enhance the value of the platform for all users. Vendor Response Thank you so much for the thoughtful review! We’re glad that the multi-channel inbox and automations have made such a big impact on your team’s efficiency. It’s great to know respond.io has helped streamline your daily communication workflow across all your channels. We also really appreciate your detailed feedback on reporting, dashboards, and API access. Insights like these are incredibly valuable as we continue improving the platform. If you haven’t already, we’d love for you to share or vote for these ideas on our public roadmap: https://roadmap.respond.io/ it helps us prioritize what matters most to users like you. Thanks again for being with us for over two years. We’re glad respond.io has become an indispensable tool for your business, and we look forward to continuing to support your growth! Replied December 2025 Read More AB Angel B. Verified reviewer Mental Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed September 2025 Best omnichannel tool in the world 5 I have been using respond.io since 2021, it fit all my needs connecting channels just in one place and automationa made My life easier. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It is very easy to use, the documentation on the website is very complete and also there are many videos on YouTube, you can connect a lot of channels like WhatsApp, Telegram, FB, IG and many more. Cons: In case you are more advanced in to APIs or Webhooks, the only thing I don't like is that with the API you can not download photos. But that is something you can do on the browser or in the app. Vendor Response Thank you for the fantastic review, it’s great to hear that respond.io has been supporting your team since 2021! We also appreciate your feedback. Our team is always looking for ways to improve, and we’d love for you to share or vote on feature ideas via our public roadmap: https://roadmap.respond.io. Every suggestion helps shape what we build next. Thanks again for trusting us as your go-to omnichannel tool. 🚀 Replied September 2025 Read More MR Mialinirina Davidien R. Verified reviewer Events Services 11-50 employees Used daily for less than 12 months Review source Reviewed September 2025 Love respond.io 5 I've been using Respond.io since last April, it 's always surprised me with new feature that I didn't know existed and that make the communication even more comfortable. Lately, I just discovered that I can use Respond.io for replying client's emails and send the message through email form as well, such an amazing discovery. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Respond facilitates the communication with the client in a way that it enables me to express my answer correctly and with the right tone, using the magic wand , valuing my answer and make the communication quick enough for it to sound like a normal chat with professional worker. Cons: I still do not like the fact that I cannot delete a message I sent by mistake. Sometimes there are messages dedicated to another client sent to another client so , I wish I could delete the message instead of apologizing for the mistake. Vendor Response Thank you so much for the thoughtful review! We’re glad respond.io has made your communication with clients more efficient and professional, that’s exactly what we strive for. ✨ We also truly appreciate your feedback about message deletion. At the moment, this isn’t something we can support due to limitations from Meta. However, we’re actively tracking interest in this on our public roadmap, and rest assured, if the restriction is ever lifted, we’ll be ready to implement it! https://roadmap.respond.io/feature-request/p/channel-improvement-option-to-edit-delete-messages-sent-by-mistake In the meantime, if you have any other feature ideas, feel free to submit them or upvote existing ones. Thanks again for choosing respond.io, we’re glad to be part of your journey! Replied September 2025 Read More RT Robi T. Verified reviewer Computer & Network Security 11-50 employees Used daily for less than 2 years Review source Reviewed September 2025 Best AI Agent, Call Center Whatsapp and AI Agent 5 Overall the messaging system, AI Agent especially is the best including whatsapp for call center system. The Automation assignment to the agent work more than as expected. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The AI Agent very responsive and good understanding, this help a lot to reduce agent user. Integration with another app also very easy. Cons: Need IP Telephony SIP (asterisk) Integrations for call, not only whatsapp call. This will make great solution for CRM Contact Point. Reasons for switching to respond.io The features on respond IO is more advance Vendor Response Thank you for your fantastic review! We’re thrilled to hear that our AI Agent has helped your team reduce manual workload and improve operations. That’s exactly what we built it for! We also appreciate your suggestion about Asterisk integration, it’s insightful feedback and we’ll be sure to pass it along to our product team. If you’d like to request or vote on other features, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for choosing respond.io 🙏 we’re here to help you keep scaling. Replied September 2025 Read More RV Rogelio V. Verified reviewer Education Management 11-50 employees Used daily for less than 2 years Review source Reviewed September 2025 Useful for our purpose 5 Very complete, it has allowed me to manage prospects appropriately. Contacted prospects apparently generate better leads. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: \- The ease of use is very good, both on the laptop and on the cell phone. - You can add various types of files - Allows you to organize by different classes of potential clients or products. Cons: \- The app on mobile is not as comprehensive as on laptop. - Tags aren't that easy to manage, but maybe I just need more training on how to use them. Vendor Response Thank you so much for your thoughtful feedback! 💬 We’re glad to hear respond.io is helping you manage your prospects more effectively and that the platform is meeting your business needs. We appreciate your feedback about the mobile experience! Just to share some context: the mobile app is designed primarily as respond.io Inbox, focused on messaging functionality for agents on the go. That’s why it offers a more streamlined set of features compared to the desktop version. That said, we’re always exploring opportunities to improve based on feedback like yours. If there are specific features you’d like to see, feel free to share them or vote on existing ideas via our public roadmap, your input helps shape the future of the platform: https://roadmap.respond.io/ Thanks again for choosing respond.io, we’re happy to be part of your journey! Replied September 2025 Read More SR Sharon R. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed September 2025 Respond.io great customer support and ease of use 5 There are instances when workflow steps are limited for particular projects and this makes it difficult to meet client needs. But I have had a great overall experience with great customer support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Respond.io is such great customer support and easy to use. I really enjoy its functionality and appreciate continuous improvement of product features which helps our customers enjoy using the product. Cons: It has a limitation of workflow steps, which makes it difficult to customize workflows. It would also be great to have an increase in number of words that can be used within a workflow. Vendor Response Thank you so much for the lovely feedback, we’re glad to hear you’ve had a great experience with our support and product! About the workflow step limits: They’re actually set quite high to support most use cases, but if you ever find yourself running into them, there might be a simpler or more modular way to structure things. For example, using the Trigger Workflow step can help split up complex logic into manageable parts — it’s super handy for keeping things organized too! https://respond.io/help/workflows/workflow-steps If you’re ever curious about how to optimize your workflows, feel free to reach out — we’d be happy to help explore your setup together. 😊 https://respond.io/contact Thanks again for your support — we truly appreciate it! Replied September 2025 Read More Thomas V. Verified reviewer Entertainment 11-50 employees Used daily for less than 6 months Review source Reviewed December 2023 Other reviews are fake! Respond.io is an unfinished product. Buggy and doesn’t deliver. 1 This system is not finished. If you work with customer support do NOT use this! It’s a waste of your time and money. Once they have your money you are screwed.9 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Flow builder Offers many channels (but not working) Cons: Disaster to run a good customer service with this. You cannot add team members to more teams. One contact cannot have more then one ticket. Every message is always in the same conversation. We work with suppliers on different projects. This is a disaster for us. Very buggy in setting up. Vendor Response Hi Thomas, Thank you for taking the time to share your review. We’re sorry to hear that respond.io didn’t meet your expectations, and we truly value your detailed feedback. Our platform is intentionally designed to keep all messages in a single conversation thread. This approach ensures your team always has full context when engaging with a contact, which helps avoid siloed or fragmented conversations. Regarding your comment about team assignments — we appreciate the input. There’s an open feature request you can follow and vote on here: https://roadmap.respond.io/feature-request/p/teams-settings-allow-users-to-be-in-multiple-teams If you’d like to discuss your experience further or need any help, please reach out at https://respond.io/contact we’re here to support you. 🙏 Thanks again for sharing your thoughts! Replied August 2025 Read More Showing 1 - 10 of 56 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/) ## respond.io Popular Comparisons [Salesforce Sales Cloud vs respond.io](https://www.softwareadvice.com/compare/2764-Salesforce/vs/66713-rocketbots/)[Zendesk Suite vs respond.io](https://www.softwareadvice.com/compare/26892-Zendesk/vs/66713-rocketbots/)[LiveChat vs respond.io](https://www.softwareadvice.com/help-desk/livechat-profile/vs/rocketbots/)[LiveAgent vs respond.io](https://www.softwareadvice.com/crm/liveagent-profile/vs/rocketbots/)[Freshdesk vs respond.io](https://www.softwareadvice.com/crm/freshdesk-profile/vs/rocketbots/)[Milvus vs respond.io](https://www.softwareadvice.com/it-management/milvus-profile/vs/rocketbots/)[HelpDesk vs respond.io](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/rocketbots/)[Tidio vs respond.io](https://www.softwareadvice.com/live-chat/rocketbots-profile/vs/tidio-chat/)[Intercom vs respond.io](https://www.softwareadvice.com/crm/intercom-profile/vs/rocketbots/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/rocketbots-profile/alternatives/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24136) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16393) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4468) Recently recommended **0** times Stuck Between Options? Our experts can help you compare respond.io with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice