# respond.io Software Reviews, Demo & Pricing - 2026 > Review of respond.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/rocketbots-profile/ --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / respond.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/rocketbots-profile/alternatives/) # respond.io Review From $99-$349/month Free trial 3 plans Wondering if respond.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview respond.io 4.7 [(59)](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/) Pricing Starting at $99.00 per month ### About respond.io Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows. Manage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. Wondering if respond.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## respond.io User Interface ## Popular respond.io Alternatives Main Product respond.io 4.7 [(59)](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.53Value for money - 4.58Customer support - 4.49Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18796)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4086)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3463)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## respond.io Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Starter $99.00 per month No plan information available Growth $199.00 per month No plan information available Advanced $349.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## respond.io Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of respond.io Activity Dashboard AI/Machine Learning API Chatbot Contact Management CRM Email Management Interaction Tracking Lead Distribution Lead Qualification Natural Language Processing Offline Form Proactive Chat Real-time Consumer-facing Chat Reporting/Analytics Workflow Management ## respond.io Integrations Messenger Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Viber Integration rated undefined from -1 review ActiveCampaign Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 10 integrations ## respond.io User Reviews Overall Rating 4.7 Ratings Breakdown 5 81% 4 14% 3 0% 2 0% 1 5% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.5 Arthur M. Verified reviewer Insurance 51-200 employees Used daily for more than 2 years Review source Reviewed December 2025 Value for money 5 Very good, using different platforms allows me to have better results, so that is perfect for my business. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Flexibility through different platforms. It helps me have a broader chance to get more customers, and have better results. Cons: The whatsapp situation, that after 24 hours of no contact, the customer needs to send us a message so we can continue a conversation. Vendor Response Thank you so much for the review! We’re glad to hear that respond.io’s flexibility across different platforms is helping you reach more customers and achieve better results for your business. We appreciate your feedback about the WhatsApp 24-hour window. That behavior is part of WhatsApp/Meta’s messaging policy to ensure proper user consent, and all providers are required to follow it. We understand it can feel limiting at times, and we’re always keeping an eye on any policy updates that could make this smoother in the future. Thanks again for sharing your experience and for the recommendation. We’re happy respond.io is delivering value for your business! Replied January 2026 Read More RB Rick B. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for less than 2 years Review source Reviewed October 2025 Hands-down the best Customer Interface Software I could find! 5 It has been great from the get go - from white-glove onboarding and personalised service, to ongoing support that is easy to work with, I have absolutely no complaints. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: They keep growing the offering, and they actually listen to user feedback and suggestions. It is so refreshing to use a product which is constantly evolving and redefining customer service. Cons: Some features are not yet available (IVR menus, highly configurable VOIP, etc) which a previous platform had, but it given the amount of effort put in over the last year to growing the platform and its features, this is a minor platform. Reasons for switching to respond.io Trengo updated our subscription price by 300% and then was cocky about it at the same time when we raised our concerns. Vendor Response Thank you so much for the glowing review! 🙌 We’re thrilled to hear that respond.io has made a positive impact on your business. We really appreciate your recognition of our ongoing efforts to grow and improve the platform. If you’d like to track progress or share new ideas, feel free to visit our roadmap: https://roadmap.respond.io 🚀 We’re grateful to be part of your journey and excited to keep supporting you! Replied October 2025 Read More BC Brett C. Verified reviewer Real Estate 11-50 employees Used weekly for less than 6 months Review source Reviewed August 2025 Suspicious charges and frozen accounts. 1 Support was poor from the beginning and we had to hire a freelancer to get basic support that could actually help. All payments were marked as suspicious by the bank and the card was locked every time they attempted to charge us, the account was frozen and all messages and services inaccessible, we finally got this sorted with the bank and paid, but not to use the service we had to pay for the period we wwre frozen then again to reinstate the account. Essentially they made 3x $199 (3months) for 33 days of service, while the payment system stopped us from being able to pay and we explained this to them that we shouldn't be penalized for this but they disagreed. We tried to reason that we tried to pay and sorting out the payments with the bank had cost us time, we asked if we could just have the service for the period we paid for since we didn't flag them as suspicious and we paid for that period. They refused. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: Zapier was the easiest part of the entire process without that integration it would have been even more of a nightmare. Cons: The bank flagged all payments to this company as suspicious, unable to pay, poor support and charged us for a frozen and cancelled account. Vendor Response Thank you for your feedback — we’re sorry to hear about the frustration caused and appreciate the opportunity to clarify. As per our Terms of Service, accounts in a frozen state remain technically active in order to preserve customer data and continue processing incoming messages. This ensures no message is lost and your WhatsApp API connection remains uninterrupted. Charges during this period are valid and in line with these policies. In this case, a refund was issued and we remained in communication throughout to ensure transparency and support. If you have any further concerns, we’re here to help: https://respond.io/contact Thanks again for your feedback and for giving respond.io a try. Replied September 2025 Read More SS Stefan S. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for more than 2 years Review source Reviewed September 2025 An Indispensable Tool for Streamlined Communication 5 My overall experience with Respond.io has been extremely positive. It has completely transformed our communication workflow and made it much simpler to engage with customers across all our channels. The platform is intuitive, reliable, and has quickly become an indispensable tool for our business. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The multi-channel support and ease of use are the standout features. I absolutely love that I can manage all my conversations from different platforms in one unified inbox. This saves my team a significant amount of time and makes us incredibly efficient. The automation tools are also a huge plus, allowing us to handle routine queries without manual effort, which is fantastic for productivity. Cons: The reporting and analytics features could be more robust. While the platform is great for day-to-day operations, getting a deep dive into customer conversation trends and agent performance can be a bit challenging. More customizable dashboards and advanced filtering options would be a great addition to provide more actionable insights. On a separate note, I believe API access should be a standard feature on all plans, including the basic one. Having a fully integrated API is crucial for businesses of all sizes to automate workflows and connect with other applications, and it would greatly enhance the value of the platform for all users. Vendor Response Thank you so much for the thoughtful review! We’re glad that the multi-channel inbox and automations have made such a big impact on your team’s efficiency. It’s great to know respond.io has helped streamline your daily communication workflow across all your channels. We also really appreciate your detailed feedback on reporting, dashboards, and API access. Insights like these are incredibly valuable as we continue improving the platform. If you haven’t already, we’d love for you to share or vote for these ideas on our public roadmap: https://roadmap.respond.io/ it helps us prioritize what matters most to users like you. Thanks again for being with us for over two years. We’re glad respond.io has become an indispensable tool for your business, and we look forward to continuing to support your growth! Replied December 2025 Read More SD Stef D. Verified reviewer Internet 51-200 employees Used daily for more than 2 years Review source Reviewed September 2025 A Game-Changer for WISP Client Support 5 Respond.io has transformed our client support at TCS WiFi. It centralizes all customer communication into one platform, making our responses faster, more organized, and professional. The automation and integrations save our team time, while clients enjoy seamless, real-time support. For a WISP handling high volumes of customer queries, Respond.io is an absolute game-changer. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to unify all client communication channels in one place. Respond.io makes it effortless for our support team to manage WhatsApp, email, and other platforms without jumping between apps. This centralization, combined with automation, has drastically improved response times and client satisfaction. Cons: The platform is powerful, but it can feel a bit overwhelming at first because of all the features and settings. It takes some time to learn and customize everything for your workflows. That said, once set up, it runs smoothly and delivers real value. Reasons for choosing respond.io Full integration into all our chat platforms Vendor Response Thank you so much for the amazing review! We’re thrilled to hear that unifying all your client communication channels into one platform has made such a big impact on your support workflow. It’s great to know that automation and centralization are helping your team respond faster and deliver a more professional, seamless experience. We appreciate your honest note about the platform feeling overwhelming at first. Respond.io is quite powerful, and there’s a lot you can customize — but we’re glad to hear that once everything was set up, it ran smoothly and delivered real value. If you ever need guidance as you continue refining workflows, our team is always here to help: https://respond.io/contact Thanks again for sharing such a detailed experience. We’re really proud to support TCS WiFi and excited to keep helping your team deliver fast, organized, real-time support to your customers! 🚀 Replied December 2025 Read More Noel C. Verified reviewer Sports 2-10 employees Used daily for less than 2 years Review source Reviewed December 2025 Effortless WhatsApp Integration 5 Easy to use, I've gotten support when needed on setting up workflows for messaging - their support team is also very knowledgeable. Pricing is comparable to other kinds of platforms who also try to do the same thing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy for all employees/team members to hop in and manage our whatsapp inbox. We use it to communicate with existing clients in our gym/coaching facility. Cons: I didnt really find anything that I disliked. They've constantly added new features every few months, with the recent AI agent being my favourite. Vendor Response Thank you so much for the review! We’re glad to hear that respond.io has made it easy for your whole team to manage your WhatsApp inbox and communicate with clients at your gym and coaching facility. It’s great to know you’ve been enjoying the regular feature updates, especially the AI agent and that our support team has been helpful with setting up workflows. We’ll be sure to share your kind words with them! Thanks again for sharing your experience and for the recommendation. We’re happy to support your team and look forward to continuing to grow with you! 🚀 Replied December 2025 Read More AB Angel B. Verified reviewer Mental Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed September 2025 Best omnichannel tool in the world 5 I have been using respond.io since 2021, it fit all my needs connecting channels just in one place and automationa made My life easier. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It is very easy to use, the documentation on the website is very complete and also there are many videos on YouTube, you can connect a lot of channels like WhatsApp, Telegram, FB, IG and many more. Cons: In case you are more advanced in to APIs or Webhooks, the only thing I don't like is that with the API you can not download photos. But that is something you can do on the browser or in the app. Vendor Response Thank you for the fantastic review, it’s great to hear that respond.io has been supporting your team since 2021! We also appreciate your feedback. Our team is always looking for ways to improve, and we’d love for you to share or vote on feature ideas via our public roadmap: https://roadmap.respond.io. Every suggestion helps shape what we build next. Thanks again for trusting us as your go-to omnichannel tool. 🚀 Replied September 2025 Read More MR Mialinirina Davidien R. Verified reviewer Events Services 11-50 employees Used daily for less than 12 months Review source Reviewed September 2025 Love respond.io 5 I've been using Respond.io since last April, it 's always surprised me with new feature that I didn't know existed and that make the communication even more comfortable. Lately, I just discovered that I can use Respond.io for replying client's emails and send the message through email form as well, such an amazing discovery. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Respond facilitates the communication with the client in a way that it enables me to express my answer correctly and with the right tone, using the magic wand , valuing my answer and make the communication quick enough for it to sound like a normal chat with professional worker. Cons: I still do not like the fact that I cannot delete a message I sent by mistake. Sometimes there are messages dedicated to another client sent to another client so , I wish I could delete the message instead of apologizing for the mistake. Vendor Response Thank you so much for the thoughtful review! We’re glad respond.io has made your communication with clients more efficient and professional, that’s exactly what we strive for. ✨ We also truly appreciate your feedback about message deletion. At the moment, this isn’t something we can support due to limitations from Meta. However, we’re actively tracking interest in this on our public roadmap, and rest assured, if the restriction is ever lifted, we’ll be ready to implement it! https://roadmap.respond.io/feature-request/p/channel-improvement-option-to-edit-delete-messages-sent-by-mistake In the meantime, if you have any other feature ideas, feel free to submit them or upvote existing ones. Thanks again for choosing respond.io, we’re glad to be part of your journey! Replied September 2025 Read More RT Robi T. Verified reviewer Computer & Network Security 11-50 employees Used daily for less than 2 years Review source Reviewed September 2025 Best AI Agent, Call Center Whatsapp and AI Agent 5 Overall the messaging system, AI Agent especially is the best including whatsapp for call center system. The Automation assignment to the agent work more than as expected. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The AI Agent very responsive and good understanding, this help a lot to reduce agent user. Integration with another app also very easy. Cons: Need IP Telephony SIP (asterisk) Integrations for call, not only whatsapp call. This will make great solution for CRM Contact Point. Reasons for switching to respond.io The features on respond IO is more advance Vendor Response Thank you for your fantastic review! We’re thrilled to hear that our AI Agent has helped your team reduce manual workload and improve operations. That’s exactly what we built it for! We also appreciate your suggestion about Asterisk integration, it’s insightful feedback and we’ll be sure to pass it along to our product team. If you’d like to request or vote on other features, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for choosing respond.io 🙏 we’re here to help you keep scaling. Replied September 2025 Read More MM Muhammad Farid Nazmi M. Verified reviewer Hospitality 2-10 employees Used daily for less than 12 months Review source Reviewed September 2025 Reliable Platform With Useful Features 5 We’re very satisfied with Respond.io and it has become an important tool for our team. We’ll likely continue using it for another year and look forward to future updates and improvements. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: My company has been using Respond.io for the past 9 months and overall, it has been a positive experience. We especially love the lifecycle and tagging features — they’re very useful for organizing and managing our workflows. The desktop UI is smooth, intuitive, and easy to navigate. Cons: One downside is that the latest chat doesn’t always refresh automatically, which sometimes causes delays. The mobile app could also use a fresher, more modern look and improvements in performance, as it doesn’t always run smoothly. Vendor Response Thank you so much for the detailed and thoughtful review! We’re thrilled to hear that respond.io has had a positive impact on your workflow over the past 9 months — especially how features like lifecycle management and tagging help your team stay organized and efficient. 🙌 We appreciate your feedback regarding message refresh and the mobile app experience. Your input helps us continuously improve. While we can’t make promises, we’re always looking into ways to enhance usability and performance across all devices. If you have more ideas or suggestions, we’d love to see them on our public roadmap: https://roadmap.respond.io/ Thanks again for choosing respond.io. We’re proud to be a part of your team’s success and excited for what’s ahead! 🚀 Replied September 2025 Read More Showing 1 - 10 of 59 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/rocketbots-profile/reviews/) ## respond.io Popular Comparisons [Salesforce Sales Cloud vs respond.io](https://www.softwareadvice.com/compare/2764-Salesforce/vs/66713-rocketbots/)[Zendesk Suite vs respond.io](https://www.softwareadvice.com/compare/26892-Zendesk/vs/66713-rocketbots/)[LiveChat vs respond.io](https://www.softwareadvice.com/help-desk/livechat-profile/vs/rocketbots/)[LiveAgent vs respond.io](https://www.softwareadvice.com/crm/liveagent-profile/vs/rocketbots/)[Freshdesk vs respond.io](https://www.softwareadvice.com/crm/freshdesk-profile/vs/rocketbots/)[Milvus vs respond.io](https://www.softwareadvice.com/it-management/milvus-profile/vs/rocketbots/)[HelpDesk vs respond.io](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/rocketbots/)[Tidio vs respond.io](https://www.softwareadvice.com/live-chat/rocketbots-profile/vs/tidio-chat/)[Intercom vs respond.io](https://www.softwareadvice.com/crm/intercom-profile/vs/rocketbots/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/rocketbots-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24151) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16416) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4474) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4086) Recently recommended **0** times Stuck Between Options? Our experts can help you compare respond.io with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice