# Ruby Receptionists Software Reviews, Demo & Pricing - 2026 > Review of Ruby Receptionists Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/ruby-receptionists-profile --- [Home](https://www.softwareadvice.com/) / [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) / Ruby Receptionists Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Ruby Receptionists 2026: Benefits, Features & Pricing Wondering if Ruby Receptionists is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Ruby Receptionists 4.2 [(10)](https://www.softwareadvice.com/live-chat/ruby-receptionists-profile/#reviews) Pricing Starting at $140.00 per month ### About Ruby Receptionists Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offers live phone answering, call transfers, scheduling, payment processing, new client intake, and lead capture around the clock. Additionally, it provides live website chat to interact with and convert website visitors. This solution is utilized by small businesses in various industries such as legal, home services, healthcare, financial services, and business services. It assists small business owners by managing customer calls and online inquiries, allowing them to concentrate on their primary tasks. The goal of Ruby Receptionists is to foster meaningful connections and deliver outstanding customer experiences. It provides a range of customizable plans to accommodate the diverse needs of small businesses. The team of virtual receptionists undergoes comprehensive training to ensure personalized, high-quality service. This enables them to seamlessly represent each client's brand and seize more opportunities. Wondering if Ruby Receptionists is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. ## Ruby Receptionists User Interface ## Popular Ruby Receptionists Alternatives Main Product Ruby Receptionists 4.2 [(10)](https://www.softwareadvice.com/live-chat/ruby-receptionists-profile/#reviews) Ratings Breakdown - 4.20Ease of use - 3.78Value for money - 4.11Customer support - 4.20Functionality Pricing Starting at $140.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## Ruby Receptionists Pricing and Plans Starting price: $140.00 per month Free Trial Free Version Chat Ruby 10 $140.00 usage based, per month Plan includes: - 24/7/365 Live Chat - Chat Transcripts - Chat-Call Connection - FAQs - Lead Capture - Mobile App Chat Ruby 30 $330.00 usage based, per month Plan includes: - 24/7/365 Live Chat - Chat Transcripts - Chat-Call Connection - FAQs - Lead Capture - Mobile App Chat Ruby 50 $510.00 usage based, per month Plan includes: - 24/7/365 Live Chat - Chat Transcripts - Chat-Call Connection - FAQs - Lead Capture - Mobile App Call Ruby 50 $245.00 usage based, per month Plan includes: - 24/7/365 Live Answering - Bilingual Answering - Appointment Scheduling - Lead Capture - Zapier Integration - Mobile App - HIPAA-Compliant Answering - Chat-Call Connection - Call Routing - Voicemail Read More Call Ruby 100 $385.00 usage based, per month Plan includes: - 24/7/365 Live Answering - Bilingual Answering - Appointment Scheduling - Lead Capture - Zapier Integration - Mobile App - HIPAA-Compliant Answering - Chat-Call Connection - Call Routing - Voicemail Read More Call Ruby 200 $705.00 usage based, per month Plan includes: - 24/7/365 Live Answering - Bilingual Answering - Appointment Scheduling - Lead Capture - Zapier Integration - Mobile App - HIPAA-Compliant Answering - Chat-Call Connection - Call Routing - Voicemail Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Ruby Receptionists Features - Popular features found in Conversational AI Platform Chatbot Code-free Development Intent Recognition Live Chat Multi-Language Pre-Configured Bot Speech Recognition - More features of Ruby Receptionists Activity Dashboard AI/Machine Learning Alerts/Escalation API Automatic Call Distribution Autoresponders Blended Call Center Call Center Management Caller ID Call Logging Call Reporting Call Routing Call Tracking Call Transcription Call Transfer Chat/Messaging Chat Transcript Communication Management Computer Telephony Integration Credit Card Processing CRM Customer Communication Customizable Branding Customizable Forms Dashboard Event Triggered Actions Inbound Call Center Interaction Tracking IVR Lead Capture Mobile Access Monitoring Multi-Channel Communication Multi-Location Online Booking Online Payments Outbound Call Center Proactive Chat Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Search/Filter Surveys & Feedback Third-Party Integrations Transcripts/Chat History Transfers/Routing Voice Mail Website Integration ## Ruby Receptionists Integrations Rocket Matter Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Grasshopper Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ## Ruby Receptionists User Reviews Overall Rating 4.2 Ratings Breakdown 5 60% 4 20% 3 10% 2 0% 1 10% Secondary Ratings Ease of Use 4.2 Value for money 3.8 Customer support 4.1 Functionality 4.2 Have you used Ruby Receptionists and would like to share your experience with others? CR Curtis R. Verified reviewer Law Practice 2-10 employees Used daily for more than 2 years Review source Reviewed December 2019 Best Virtual Receptionist Around 5 Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business. Ratings Breakdown 5 Ease of use 4 Functionality Pros: It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations. Cons: The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high. Reasons for switching to Ruby Receptionists Not a fan of Grasshopper. I had been looking for a new product and while a bit pricy I read some reviews and articles and decided to make the switch. Read More MG Mike G. Verified reviewer Legal Services 2-10 employees Used daily for more than 2 years Review source Reviewed December 2024 Ruby Representatives Represent Professionalism for Our Firm 5 Ruby receptionists are accurate, prompt, and represent the law firms very well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: They are professional and reliable. We know they will give us an accurate message from our potential new clients. Cons: We have had no issues with them. Great team. We are very comfortable with them answering the phone using our name! Read More NA Nina A. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for free trial Review source Reviewed October 2023 There are so many other options 1 HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes. Majority of the demo calls from the competitors all had one thing in common to say about Ruby: Unbelievably over priced. We were charged 200 minutes for $650 per month. Most companies we researched came in around 350 minutes for $250-$400. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The agents answered calls friendly, with a smile Cons: HIGHLIGHTS:Charged for full price during a promotional trial without resolution after emailing their staff 4 times. Had to dispute it through the bank directly.Bogus call handling dispositions. After one light audit, found numerous calls totaling over 30 minutes of agents claiming handling times between 4-7 minutes dispositioned as Wrong Number.Agents repeatedly gave out staff personal mobile phone numbers. We had a second onboarding call (within 60 days of trial) to fix it, again, and the agents continued to give out personal numbers. No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc. Reasons for choosing Ruby Receptionists Because of the enormous amount of marketing, advertising and branding. Their operations are churn and burn. Reasons for switching to Ruby Receptionists Verizon was so expensive and technology was so limited. Read More AF Alex F. Verified reviewer Construction 51-200 employees Used daily for less than 12 months Review source Reviewed May 2022 Ruby is amazing, but not for the faint of heart! 5 We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Their receptionists are great and the service they offer is top quality. They met all expectations! Cons: It's not a "con" but, the service can get very expensive the more it's used. Reasons for switching to Ruby Receptionists We had some issues with AnswerConnect which were later resolved. Read More PK Penny K. Verified reviewer Law Practice 2-10 employees Used daily for less than 12 months Review source Reviewed April 2021 We Love Ruby 5 Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office. Their customer service is outstanding and we feel they treat our customers as their own. We can't say enough good things about their professionalism. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to switch phones off and on. Their customer service is OUTSTANDING. Cons: I really don't have any complaints about this software, it meets and/or exceeds or needs. Read More RW Robert W. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Review source Reviewed August 2023 Dead Air Calls 3 This company has taken a sharp dive into the ground since I first started using their services. Everything was going fine until the I needed some technical support for my account. 15% of my incoming calls were 'Dead Air' and Ruby wouldn't or couldn't provide any assistance in solving the issue. These were actual clients trying to call in but getting Dead Air, and then emailing me asking why the phone service wasn't working. After multiple calls to Ruby, and then discovering I was being charged for every Dead Air call that came in, I terminated the service.I had used 147 minutes and just received a $660 invoice for the poor quality service. Ratings Breakdown 3 Ease of use 2 Value for money 1 Customer support 3 Functionality Pros: They were polite on the phone, they had a website - nothing that unique about them Cons: poor customer service and poor follow-up with their technical support Read More ME Marwa E. Verified reviewer Law Practice 2-10 employees Used daily for less than 12 months Review source Reviewed February 2022 Great Service 5 Overall I highly recommend Ruby Receptionist Services and I appreciate working with a professional and honest company. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Amazing customer service! They go out of their way to immediately resolve any issues that may arise. Cons: I needed speakers of additional languages to communicate with my immigration clients. Read More TB Tabitha B. Verified reviewer Aviation & Aerospace 2-10 employees Used daily for less than 12 months Review source Reviewed November 2019 Ruby Receptionists - Awesome, But A Little Too Expensive 5 Overall, we really did have a great experience. The people were always very kind and easy to work with. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: We loved the real people on the phone. We have switched from this program and do miss that for sure. Cons: We really appreciated this service, but it was just too expensive. If the price went down we would possibly reconsider using it again. Read More JR Julliana R. Verified reviewer Law Practice 2-10 employees Used daily for less than 6 months Review source Reviewed April 2021 Full suit answering service 4 We implemented Ruby in January of 2021 and over all it has been an improvement to our answer service situation. There are still quite a few kinks that we need to work out starting with trimming excess time that Ruby bills. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: The call out request function is my favorite feature. The app that allows you to call out and text out from your firm number instead of your cell phone number is also amazing. Cons: They do not have 24/7 bilingual receptionists. They charge 30 seconds of receptionist minutes for hang ups Reasons for switching to Ruby Receptionists We wanted a call out function as well as an all inclusive service that allowed us to call out and text from the app instead of our cell phones or a 3rd party app. Read More LS Laurence S. Verified reviewer Education Management 501-1000 employees Used daily for free trial Review source Reviewed July 2021 Ruby Receptionists Real, Relevant, Easy To Use 4 Able to have real time chat connections and technical connections are excellent and expansive for our campus of 1000 college/university professionals Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Accessibility, Quick set up, support connections and different aspects of R.R. Expansive with operations, features and ease of use Cons: Like more interactive instructional support videos Like more dialogues with other R.R. subscribers and users here in New England who are on college/university platforms Read More Showing 1 - 10 of 10 Reviews ## Other Top Recommended Conversational AI Platform Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [ExecVision](https://www.softwareadvice.com/crm/execvision-profile/) **4.3** (348) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Ruby Receptionists with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice