--- title: "Smartsupp Software Reviews, Demo & Pricing - 2026" description: "Review of Smartsupp Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/smartsupp-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Smartsupp Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/smartsupp-profile/alternatives/) # Smartsupp Review From $17-$280/month Free version Free trial 5 plans Wondering if Smartsupp is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Smartsupp 4.6 [(343)](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/) Pricing Starting at $17.00 flat rate per month ### About Smartsupp Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. WHY CHOOSE SMARTSUPP? • Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop. • Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale. • The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages. • GDPR compliant. We securely store your data in the European Union and comply with st... rict EU data protection laws. WHAT CAN SMARTSUPP DO? What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great. • Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales. • Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep. • Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. • Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. • Visit our website to get the full list of features: https://www.smartsupp.com/pricing WHAT OUR USERS SAY ABOUT US? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.” —Katarzyna, Wujo.pl Do you work for Smartsupp? [Manage this product listing](https://www.g2.com/products/smartsupp/claim_requests/new?auto=true) Wondering if Smartsupp is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Smartsupp User Interface ## Popular Smartsupp Alternatives Main Product Smartsupp 4.6 [(343)](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.37Value for money - 4.48Customer support - 4.42Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.78Customer support - 4.58Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4091)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2215)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Smartsupp Pricing and Plans Starting price: $17.00 per month Free Trial Free Version Free $0.00 flat rate, per month Plan includes: - Live chat, WhatsApp, Messenger - 1 operator - 25 conversations per month - Limited 14-day history Solo $17.00 flat rate, per month Plan includes: - Live chat, WhatsApp, Messenger, Email - 1 operator - Unlimited conversations - All channels + Email (3×) - Basic automated messages - 50 AI reply assists per month Plus $25.00 flat rate, per month Plan includes: - Live chat, WhatsApp, Messenger, Email - 3 operators - Unlimited conversations - All channels + Email (10×) - Automated workflows - 250 AI reply assists per month Expert $83.00 flat rate, per month Plan includes: - Live chat, WhatsApp, Messenger, Email - 5+ operators (upgradable) - Unlimited conversations - All channels + Email (50×) - Automated workflows - Premium support - 500 AI reply assists per month Ultimate $280.00 flat rate, per month Plan includes: - Individual limits - Custom setup and integrations - Dedicated account manager - API & data exports - Payment via wire transfer Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Smartsupp Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Smartsupp Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Application Management Automated Responses Automated Routing Chatbot Code-free Development Communication Management Contact Management Conversation Intelligence Customer Communication Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customer Support Customizable Branding Customizable Templates Dashboard Event Triggered Actions For Sales/Marketing Geotargeting Interaction Tracking Knowledge Base Management Lead Capture Lead Qualification Live Chat Multi-Language Natural Language Processing Offline Form One-to-One Messaging Pre-Configured Bot Proactive Chat Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Role-Based Permissions Routing Self Service Portal Social Media Integration Surveys & Feedback Tagging Website Integration Widgets ## Smartsupp Integrations CS-Cart Store Builder Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review OpenCart Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Instapage Integration rated undefined from -1 review See all 19 integrations ## Smartsupp User Reviews ## Smartsupp customer ratings - Overall rating: 4.6/5 - Total reviews: 343 ### Rating distribution - 5 stars: 245 reviews (71%) - 4 stars: 80 reviews (23%) - 3 stars: 13 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 2 reviews (1%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.4/5 --- ### Excellent product - Overall rating: 5/5 - Reviewer: Boinay T. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone #### Cons Not always easy to program the chat bot.The price is high to have more than one chat bot --- ### ICC review - Overall rating: 4/5 - Reviewer: Anthony M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I’ve been able to secure more business using this tool. The value is definitely there #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time #### Cons Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here. #### Reasons for choosing Smartsupp Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue. --- ### Unreliable - Overall rating: 3/5 - Reviewer: Maros P. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Great when it works Constant uncommunicated changes to how stuff works #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere. #### Cons Unreliable Rigid and hard to adjust behavior #### Reasons for switching to Smartsupp Smartsupp offered better functionality that has been removed in Oct 2020 --- ### Has potential - Overall rating: 4/5 - Reviewer: luis g. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered It seems easy for the users to use, with some more features would bee greath. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Been able to email if user abandones the chat session helps to give a better service. #### Cons It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities. #### Reasons for choosing Smartsupp I had no time to test a new one. #### Reasons for switching to Smartsupp It is hard to follow up missed chats or customers after they leave chat. Mos of the emails sended with tawk to go to spam. --- ### Decent Chattool - Overall rating: 5/5 - Reviewer: Marcel K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Its fast, good looking and very helpful. Our customers really like it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros its functional and the design can easily changed. #### Cons That you cant send files over the Chat. #### Reasons for choosing Smartsupp Because of the price. We needed a Chattool which is easy to implement, easy to change the design, and isnt that cheat like the most. We wont pay 30-40 € per month for a chattool. Smartsupp could give us all we looked for. #### Vendor response Hello Marcel, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik Replied August 2019 --- ### Valuable Plugin for Small Businesses - Overall rating: 5/5 - Reviewer: Marcy v. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board. #### Cons Limited in abilities in comparison to competitors software, such as no social integrations. Mobile app was not notifying of conversations, despite notifications being on. #### Reasons for switching to Smartsupp Competitive pricing for similarly used features. We lost quite a few features, but most were not high priority features. --- ### Excellent tool, not only is it a chat - Overall rating: 5/5 - Reviewer: Jorge L. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients #### Cons Nothing, I love the tool, I think it can expand but its functionality is very good #### Reasons for choosing Smartsupp I would only replace smartsupp in the event that another Hubspot or ActiveCampaign platform has an integrated chat with the same features --- ### Best product - Overall rating: 5/5 - Reviewer: Vieru I. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A chat that does the job it was created for. I have a small to medium business that uses the software very well #### Cons It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like. --- ### GREAT WEB CHAT - Overall rating: 5/5 - Reviewer: Luca N. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We have been with them for 2 years and the service satisfies us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Low prices, good customer support, video recording on the site. #### Cons Missing the possibility to send attachments or more integration with the cms (example prestashop) #### Vendor response Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela Replied October 2019 --- ### manager of several communication channels - Overall rating: 5/5 - Reviewer: Mahamat seid D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered it makes my online shop a little more efficient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers #### Cons I would like to reach more visitors than usual but I can't and more high packages #### Reasons for choosing Smartsupp I chose it for its ease of exchange --- Showing 1 - 10 of 343 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24203) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16464) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4485) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **0** times Stuck Between Options? 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