# SnapCall Software Reviews, Demo & Pricing - 2026 > Review of SnapCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/snapcall-profile --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / SnapCall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SnapCall 2026: Benefits, Features & Pricing Wondering if SnapCall is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview SnapCall 4.8 [(6)](https://www.softwareadvice.com/live-chat/snapcall-profile/#reviews) Pricing Starting at $20.00 per month ### About SnapCall SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers. It's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communicate with customers, and now more and more deals and interactions with customers are done online worldwide. But still companies struggle to achieve the same high conversion rates as in-person sales. * * * ## Conversion using Chat: 5% Conversion by Video Chat: 20% Offline conversion: 25-35% SnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel experience. - Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the LiveChat with the customer: - Connect hot leads with your salespeople in seconds! Offer online consultations wit... h the customer during a video chat; - Extend omnichannel experiences beyond traditional stores by providing Live Video Shopping: merge online and in-store customer experience; - Transform customer assistance from automated response interactions to personalized communication. Deliver qualified customer support without leaving the live chat and with the best operational efficiency. Increase customer retention and up-selling. Book a consultation with us to learn more about transforming your online customer experience! Wondering if SnapCall is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## SnapCall User Interface ## Popular SnapCall Alternatives Main Product SnapCall 4.8 [(6)](https://www.softwareadvice.com/live-chat/snapcall-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 4.83Value for money - 4.67Customer support - 4.50Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.7 [(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price ## SnapCall Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Basic $20.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SnapCall Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of SnapCall Call Center Management Call Monitoring Call Recording Chat/Messaging Conferencing Contact Database CRM Customer Engagement Customer Experience Management Knowledge Base Management Lead Capture Multi-Channel Data Collection Onboarding Presentation Streaming Private Chat Real-Time Chat Real-time Consumer-facing Chat Recording Screen Sharing Sentiment Analysis Support Ticket Management Two Way Audio & Video Usage Tracking/Analytics Video Chat Video Conferencing Video Streaming Video Support VoIP VoIP Connection ## SnapCall Integrations Intercom Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review ## SnapCall User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 17% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.7 Functionality 4.5 Have you used SnapCall and would like to share your experience with others? JT Jessica T. Verified reviewer Graphic Design 2-10 employees Used other for less than 12 months Review source Reviewed October 2019 SnapCall: A great addition to any professional website. 5 Overall, it's a great product with A LOT of great features that many businesses can benefit from. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: There are several points that I love about this software, however, my two favorite features would be the ability to add a "call button" to virtually any website, and the ability to extract information before speaking with a customer. I love the information extraction ability. I can easily have an understanding of what the customer is looking for, before we actually speak. It's really a great feature, and the call button is easy to install. Cons: The only downside I can find with this software is that, depending on the package, you are limited on the number of calls and digital calls you can receive, however, if you have a proper understanding of your business and your needs, this shouldn't be an issue. Reasons for choosing SnapCall The reason we chose SnapCall over Intercom is because: higher ratings, and better features for our company's needs. Read More MH Melissa H. Verified reviewer Education Management 51-200 employees Used daily for less than 2 years Reviewed June 2022 Reliable technology that works seamlessly with LiveChat for Customer Support & Service 5 SnapCall provides excellent service, continually improving their technology while keeping costs reasonable. Anytime I reach out for support or service, issues are identified and corrected quickly. GREAT PRODUCT from a WONDERFUL COMPANY! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: SnapCall was simple to install and use within our existing LiveChat account. The technology provides a reliable and simple solution for agents to connect with customers. With one click, agents can switch from chat, to voice call and to video call easily. Customers do not have to download anything, it is easy to use from a customer or agent perspective. Calls are always clear, unlike our traditional Voice provider (RingCentral). Cons: Early in development, there was some issues with microphone permissions but SnapCall worked hard to resolve these issues for future versions. Vendor Response Melissa, thank you for your review. Thanks to loyal customers like you and your valuable input we are able to improve our product! Replied June 2022 Read More NN NICHOLETTE N. Verified reviewer Retail Self-Employed Used other for free trial Review source Reviewed July 2021 snap call 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I love how much support there was in my trial Cons: I dislike how short the trial is and how few things I can choose Vendor Response Thx for your review ! Replied July 2021 Read More Patrick R. Verified reviewer Apparel & Fashion 51-200 employees Used daily for less than 12 months Reviewed June 2022 Personal Shopping Online: SnapCall & Nickis 4 Wir nutzen Snapcall um die Auswahl für unsere Kunden Personal Shopping um einen weiteren Kanal zu erweitern. So können wir dem Kunden fast den persönlichen Service wie in einer Boutique bieten. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Die Integration mit zendesk ist sehr einfach. Das Team und auch die Kunden können es fast intuitiv bedienen. Cons: Es wäre super, wenn man noch ein Hintergrundbild auswählen kann. Somit kann man entscheiden, was für ein Hintergrund der Kunde in dem Videocall sehen soll. Read More AD Anzel D. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 2 years Review source Reviewed July 2021 An Incredible expansion for any expert site 5 Overall great experience with this software Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's an extraordinary component, the call button is super easy to install to any site ! the capacity to extricate data prior to talking with a client Makes everything so much easier Cons: you are restricted on the quantity of calls and computerized calls you can get Read More VR Verified Reviewer Marketing and Advertising Self-Employed Used monthly for less than 6 months Review source Reviewed January 2023 fast and practical 5 Overall, it's a great product with great features that many people can benefit from. Including colleges that offer distance learning Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I really liked the practicality, ease of use and the various tools that they made available to us during the trial period. Cons: I had difficulty accessing it at first and another issue is that I tried to download the application on my cell phone because it was more practical, but I did not find it in the play store Reasons for switching to SnapCall was dissatisfied with the features of other sites and apps that provide the same product Read More Showing 1 - 6 of 6 Reviews ## Other Top Recommended Customer Engagement Software [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **39** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6978) Recently recommended **22** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **21** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times Stuck Between Options? 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