Zendesk Chat

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Ratings & Reviews

Overall Rating

4.60 / 5 (107)

4.53 / 5 (100)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

December 6, 2019

December 13, 2019

Pros/Cons

  • Pros

  • My company uses this service and it's done fine by us for years. It gets the job done, with only the occasional hiccup. I'm also enjoying the new beta view, which is a cleaner and prettier look.

  • It is very easy to navigate and understand. So many features!

  • Cons

  • We had a brief issue with the SalesForce integration but it was resolved via some persistant chat agents on the SnapEngage end.

  • Sometimes, it'll glitch out and you can't get rid of of certain chats without closing and reopening the software, but that's the only gripe I have!

  • Pros

  • Great integration with Zendesk (and all of its features) Simplicity and ease of use for the customer

  • I love how it instantly creates tickets in my queue. I never miss helping someone. It is very easy to learn and operate. A fast way to connect with clients who have questions.

  • Cons

  • If you use in bulk the pricing really adds up like lots of agents you have to pay for each one - however, the ROI if you use it well and have a good product is pretty high

  • I wish there were more chat window customizations without the need of a developer. Things like being able to more fully customize language that appears in the chat window would be nice.

Product Demo & Pricing

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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