Sparrow

RATING:

5.0

Overview

About Sparrow

Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution. Sparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.

Sparrow Pricing

Starting price:

$9.00 per month

Free trial:

Not Available

Free version:

Not Available

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Sparrow Reviews

Overall Rating

5.0

Ratings Breakdown

(3)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Sparrow

3 Reviews

Write a Review

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2021

A reliable and cheap helpdesk integrated with ticketing system

It's great working with team- sparrow, they are always there to help me out, even in odd hours

PROS

Its fully integrated Cloud Customer Service Solution (CRM, Ticketing, Survey & Debt Collection) is easy to use, convenient.

CONS

its dashboard, i want more customization for my existing requirement

Reason for choosing Sparrow

It's new and a startup, who serves heir customers with more passion, and as a startup, I want to help new businesses as well by associating with any of the likely projects they do.

Vilas

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2023

Contact Center Solutions

my overall experience is awesome complete worth it as per the cost.

PROS

I liked the UI which is user friendly. Omnichannel is available on a single sign on which makes day to day activities ery easy for us. I liked the support here. They are very active.

CONS

Although solution is very good, only deployment time was little high. But didn't affected the quality.

Reasons for switching to Sparrow

Due o price

santhoshini

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2023

Dialer Solution

Its quite good ,flexible and costamizible.

PROS

It provides detailed call reports and very easy to handle.After sales support is very strong they quickly resolve the issue.

CONS

I would love if they will provide services in europe also

Reasons for switching to Sparrow

For better solutions