# Zendesk Sunshine Software Reviews, Demo & Pricing - 2026 > Review of Zendesk Sunshine Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/sunshine-conversations-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Zendesk Sunshine Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Zendesk Sunshine 2026: Benefits, Features & Pricing Wondering if Zendesk Sunshine is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Zendesk Sunshine 3.0 [(2)](https://www.softwareadvice.com/live-chat/sunshine-conversations-profile/#reviews) Pricing Starting at $495.00 per month ### About Zendesk Sunshine Zendesk Sunshine allows you to create a modern digital space where your customers can interact with your employees and learn more about your products and services. Part of the Zendesk for service suite, Sunshine enables teams to have real-time conversations with customers across any channel, in any language, about any issue that could impact their experience. Wondering if Zendesk Sunshine is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Zendesk Sunshine User Interface ## Popular Zendesk Sunshine Alternatives Main Product Zendesk Sunshine 3.0 [(2)](https://www.softwareadvice.com/live-chat/sunshine-conversations-profile/#reviews) Ratings Breakdown - 3.0Ease of use - 3.0Value for money - 3.0Customer support - 4.0Functionality Pricing Starting at $495.00 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16378)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24121)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tiledesk](https://www.softwareadvice.com/live-chat/tile-desk-profile/) 4.6 [(154)](https://www.softwareadvice.com/live-chat/tile-desk-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.56Value for money - 4.41Customer support - 4.40Functionality Pricing Starting at €49.00 per month Get Price ## Zendesk Sunshine Pricing and Plans Starting price: $495.00 per month Free Trial Free Version Basic $495.00 flat rate, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zendesk Sunshine Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Zendesk Sunshine AI Copilot AI/Machine Learning API Automated Responses Automated Routing Chatbot Contextual Guidance Customer Experience Management Customer Support Live Chat Machine Learning Natural Language Processing Proactive Chat Real-time Consumer-facing Chat Reporting/Analytics ## Zendesk Sunshine Integrations Front Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review ## Zendesk Sunshine User Reviews Overall Rating 3.0 Ratings Breakdown 5 50% 4 0% 3 0% 2 0% 1 50% Secondary Ratings Ease of Use 3.0 Value for money 3.0 Customer support 3.0 Functionality 4.0 Have you used Zendesk Sunshine and would like to share your experience with others? Stefany D. Verified reviewer Real Estate Used weekly for less than 12 months Review source Reviewed August 2018 The Ultimate Conversation Integrator 5 No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door. The site is easy to use and the integration catalog is always growing. Questions are answered quickly. Cons: So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently. Read More VR Verified Reviewer Internet 501-1000 employees Used daily for less than 12 months Review source Reviewed September 2022 Chat Software without Sunshine - SunCo 1 All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: I hated every aspect of using SunCo or Sunshine Conversations. Cons: It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software. We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails. Reasons for switching to Zendesk Sunshine We wanted to keep one CRM for web and WhatsApp chats. Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24121) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16378) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4464) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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