Support Board Software
About Support Board
Support Board is an artificial intelligence (AI)-enabled solution that lets small to large organizations automate customer communication processes on business websites using WordPress chat integration and bots. It enables professionals to modify message layouts by adding customizable background images, colors, brand headers and other elements.
It comes with a user management module, which allows supervisors to classify information based on leads, visitors or users and facilitate restricted data access among team members. Features of Support Board include white labeling, issue resolution, analytics, surveys, chat transcripts, desktop notifications and more. Additionally, it enables agents to quickly respond to customer queries using custom saved replies, eliminatin...
Support Board Pricing
Main plugin $59. Apps from $9. Cloud versions from $5/month.
Starting price:
$59.00 one time
Free trial:
Available
Free version:
Not Available
Other Top Recommended Live Chat Software
Showing 10 reviews
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2022
HIGHLY RECOMMENDED Plugin
I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing.
Pros
I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing.
Cons
I didn't find any cons in this plugin, Thank you for the wonderful plugin.
Micah
Company size: 2-10 employees
Industry: Internet
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2022
The best for you and your visitors!
We needed a live chat system that's modern, when I went looking this checked every box I needed. I plan on buying more copies for more sites and will recommend this to everyone I know, so far loving the integrations as well as the features and hope you guys can get more things like desktop software, direct Joomla! plugins and improve what you've got.
Pros
The amount of plugins and customization that this has... I've been using live support chats since the early noughts, this has gone above and beyond and at a price that is unbelievable for what it does.
Cons
The best I could come up with a negative is there isn't a windows or Linux support system I can install and get notified when chat or tickets come in. But I bought this for Slack integration anyways.
Reasons for choosing Support Board
I can't remember the other names however the plugins we're everything for me, dialogflow, WordPress, whmcs, slack... These allowed me to use our already licenses or purchased tools and integrates perfectly with them.
Christian
Company size: 2-10 employees
Industry: Design
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2022
The best I have tried..
My overall experience with Support Board has been very positive. I have felt very well looked after by support and they are happy to answer any questions no matter how silly they may sound. I have never found any other software at this price-point with this level of features.
Pros
What I like most about Support Board is the huge range of settings. There are so many features I am using some that I did not know I needed until I saw them. Being able to customise the chat widget to your exact taste and brand really helps aesthetically and improves the user experience overall. Being able to integrate Slack is brilliant and is a huge plus for our requirements.
Cons
Auto-updates did not work for me first try. I was quickly assisted by customer support and they told me I needed to enable "PHP Zip function" in my cPanel so the auto-updates could work. This was disabled by default so not After doing this it was all fine and updates seamlessly.
Reasons for switching to Support Board
I made the switch because Support Board seemed to have all of the features I liked about other chat widgets, as well as some extras so it was a no brainer for me to switch even after spending hundreds with other providers.
Mario Humberto
Company size: 2-10 employees
Industry: Publishing
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2022
The best of the besru
Pros
I would dare to say that it is one of the best codes that I have ever bought for my website. that's all you need for a chat. You can customize it by web section, see the user's position, automate, etc. You have practically for life what you pay per month on other platforms.
Cons
All good. So far I haven't found anything negative.
Enrique
Company size: 1 employee
Industry: Design
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
FUNCTIONALITY
5
October 2022
Very intuitive to setup, great design and UX for the end-users on our site.
Pros
Very intuitive to set up, great design and UX for the end-users on our WordPress and WooCommerce site.
Cons
No cons were found during the testing of the software.
Sebastiano
Company size: 5,001-10,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2022
Professional
Pros
It is very cheap and I pay only one time but it is professional and it works great
Cons
I want more apps like LINE app in the marketplace
Frederik
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2022
An awesome software!
I'll keep it short and sweet. With Support Board you buy a fantastic system that comes very strong with many features and offers everything you need. Price absolutely great! I am more than satisfied.
Pros
It's a really solid and well programmed software! Your free to choose between a cloud, php (server) or WordPress solution. And it's fully packed with a lot's of futures.
Cons
Maybe the only thing what could be cool would be an extra implementation for email receives.
Patrick
Company size: 1 employee
Industry: Design
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2022
Awesome chat/support plugin
Pros
Easy to install and configure. Saving time with customer support. Powered with Artificial Intelligence and Slack integration.
Cons
Now I have all that I need for my business.
Mohammed
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2022
Customer Support
Pros
It's a one-time payment and you own it forever, supports WhatsApp and Messenger/Instagram! it's very easy to understand and use by our employees! The PWA makes it easy to use on phones or on the go! And the best part was the customer support received!
Cons
Nothing at all, it's a great alternative to Wazzup and similar software.
Maya
Company size: 2-10 employees
Industry: Information Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2022
Good App With A Lots of Features
Pros
This is a clean chat app i’ve ever seen. Easy to customize with a lot addons support.
Cons
I hope it will bring more features on chat area.
Reasons for switching to Support Board
Slow loading on that plugins and not very clean and simple