--- title: "Talla Software Reviews, Demo & Pricing - 2026" description: "Review of Talla Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/talla-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Talla Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/talla-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/talla-profile/alternatives/) # Talla Review Custom quote 1 plan Wondering if Talla is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Talla 4.7 [(12)](https://www.softwareadvice.com/live-chat/talla-profile/reviews/) Pricing Pricing available upon request ### About Talla Talla is an automation platform that helps businesses leverage artificial intelligence (AI) technology to streamline customer service processes and provide support to employees/clients. Talla gives you the power to turn your chat platform into a command center for your company. Talla combines the tools, processes, and intelligent automation you need to manage information workflows within messaging systems. Use Talla to enable business processes in chat, such as onboarding employees, training on new skills, polling, and building out custom experiences. You’ll be able to deliver and gather important information for your team, keeping everyone knowledgeable, engaged and productive. Wondering if Talla is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Talla User Interface ## Popular Talla Alternatives Main Product Talla 4.7 [(12)](https://www.softwareadvice.com/live-chat/talla-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.75Value for money - 4.88Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [Fin](https://www.softwareadvice.com/product/530033-Fin/) 4.6 [(18)](https://www.softwareadvice.com/product/530033-Fin/#reviews) Ratings Breakdown - 4.44Ease of use - 4.50Value for money - 4.28Customer support - 4.50Functionality Pricing Starting at $0.99 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Capacity](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/) 4.5 [(14)](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.22Value for money - 4.58Customer support - 4.07Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [Moveo.AI](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) 5.0 [(9)](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price ## Talla Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Talla Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Talla Access Controls/Permissions Activity Dashboard Alerts/Escalation API Autoresponders Call Center Management Chatbot Chat/Messaging Client Portal Communication Management Configurable Workflow Data Extraction Data Management Data Storage Management Data Visualization Deep Learning Document Management Drag & Drop Feedback Management For eCommerce For Sales Teams/Organizations Help Desk Management Integration Knowledge Base Machine Learning Multi-Channel Communication Multiple Data Sources Natural Language Processing Performance Metrics Predictive Analytics Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Self Service Portal Single Sign On Support Ticket Management Third-Party Integrations Widgets Workflow Automation Workflow Management ## Talla Integrations Microsoft Teams Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Google Chrome Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 7 integrations ## Talla User Reviews ## Talla customer ratings - Overall rating: 4.7/5 - Total reviews: 12 ### Rating distribution - 5 stars: 9 reviews (75%) - 4 stars: 2 reviews (17%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.3/5 --- ### Talla: The best online chat tool - Overall rating: 5/5 - Reviewer: Rachel (Helm) B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with this software is very good. It is too handy for the first connection despite the adversities with other users running different versions of the software. All our problems with connection and approaching our customers have been solved. Recommended product. Meetings are faster since we do it remotely. We can share the same ID and be many users in the same room and we have saved a lot of time when contacting each one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is very applicative and very easy to use, its control panel is one of the most complete there is right now arguing that it has fast and complete synchronization and a great compatibility with many devices including computer and cell phones. The installation is totally fast and reliable and its security system is complete. #### Cons If you do not have the basic knowledge of this software its use tends to become a bit confusing. When recovering passwords in case of forgetting them, you may experience many problems since the platform needs to fix that part. Finally, in order to have compatibility with several users at the same time, it is necessary to have the most updated version of the software. --- ### Talla Review - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Talla has saved us money. It's allowed our support specialists to get out of the business of copy/paste the same answers to agents day in and day out. It also has enabled my agents to get immediate help instead of waiting. The amount this product has saved us is immense. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I personally don't care about the software. Software comes, software goes, and software gets upgraded. Most companies do this. Talla is special because the level of involvement of [SENSITIVE CONTENT], our go-to guy with any issues and improvements. Without [SENSITIVE CONTENT], we may have never made this out of trial. #### Cons Bugs. All software has them. I don't even think this is a "con" but reality is that stuff has broken or not worked. It's always resolved quickly though. #### Reasons for switching to Talla Confluence was an expensive Wiki. Talla is AI. Big difference --- ### Talla review - Overall rating: 3/5 - Reviewer: Chris W. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good so far for the most part however being able to track work flows, more line of site and more tutorials or "How to " videos/documentation on pulling reports, regular cadence for reports would be nice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 2/5 #### Pros Agents and Supervisors can quickly retrieve answers if they're built in. #### Cons The inability to copy paste from outside documents and formatting issues that exists, copy pasting images, basic computer functions do not work (Ctrl C , Ctrl V, Ctrl X ) etc. Versioning did not exists for audits - recently fixed i believe --- ### Elegant tool with the exact features for knowledge management - Overall rating: 4/5 - Reviewer: Simon C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I'm very satisfied with Talla. It does exactly what it's supposed to do. Also, the customer service has been phenomenal: they listen to you and really care about your success, and often will go extra miles to get resolutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Talla is lean and elegant - its features for knowledge management are exactly what we need without all the extra things that may be included in other similar tools and you may never need. It keeps knowledge available for our teams at fingertips that's searchable via various means - browser plugin, Chatbot, Slack, etc. And it helps share knowledge with external teams such as augmented workforce that does not have access to documentation inside the company firewall. #### Cons The text authoring tool is not robust enough - text formatting, table handling, and other rich text support are limited. #### Reasons for choosing Talla Talla had the right package for our needs, and the customer support was outstanding. --- ### A clean, easy-to-use knowledge management system with strong AI - Overall rating: 5/5 - Reviewer: Rina K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Previous to Talla, we were using our CRM's built-in knowledge management system. It was difficult to administer and even more difficult for our agents to navigate. This led our contact centers to develop and circulate their own knowledge documents, which certainly caused a lot of issues stemming from general misinformation. Having Talla has helped us to bring our globally dispersed contact centers together with more information (and more accurate information) regardless of their location or function, which in turn has helped us get necessary info to our customers faster and with more accuracy. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros One of the features that our agents get the most value out of (and is a huge time-saver) is the plug-in. As we are always looking to cut down on the number of tabs, windows, and platforms that agents must toggle between when speaking with a customer, the plugin overlay has made a huge difference in agent KB use and sentiment. On the admin end, I like the simplicity of it. I was purposefully looking for a software that wasn't trying to do too many things, especially things that I didn't need or would distract our agents - I wanted was a knowledge mangement system that focused on being a knowledge management system. And as a lean team, it was crucial that I was able to leverage technology to my advantage, so the AI component has been really helpful in maximizing the limited time I'm able to put into the platform. #### Cons The text editor can sometimes be a bit finicky, and the table creation and image insertion tools could be improved. --- ### Talla - Overall rating: 5/5 - Reviewer: Pat M. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Talla has been able to step in and bridge the gap between agents and support. Talla can be there and give answers even when other staff is busy helping others. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the artificial intellegence is set up so it is easy to teach users how to train your system to make it smarter and respond with the correct response. The more you use it, the better it becomes #### Cons The formatting when creating data makes it almost impossible to cut and paste information. Getting this fixed would be a big step forward. --- ### Using Talla Daily - Overall rating: 5/5 - Reviewer: Debbie C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Talla team has been so helpful during our implementation and on going support. Talla has allowed us to have one centralized location for procedures and that is something that we struggled with in the past. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is for our front line staff to find the answer they need in a procedure. #### Cons It is a bit clucky to add an image into a page. #### Reasons for choosing Talla Ease of use, ease of implementation, and the member facing chatbot --- ### Best A.I. based management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Since this is an A.I. based platform, it, in a true sense, helps us to respond to agents inquiries faster and thus increasing productivity in our organization. What I liked the most is that we could add a humane touch 24/7 and could automate answers to customers questions. Everything at Talla is available at our fingertips. And the more you use Talla the better it gets. #### Cons There are formatting issues when copy-pasting from other documents. Also, I couldn't find any option to permanently remove the user from the --- ### AI Backed Information Workflow Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like Talla because it is easy to use. I like how it uses natural language processing to allow messaging bots to understand and respond intelligently to commands. Talla can be used for a variety of purposes, ranging from customer service to employee training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Talla is a great chatbot platform to enable the business processes in organizations. It allows you to manage information workflows within messaging systems. This makes it easy to use and allows you to deliver intelligence to your employees. #### Cons It has long learning curve, documentation and user guides may be used more effective. --- ### Software worth trying! - Overall rating: 5/5 - Reviewer: Alex H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for free trial - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You have a free trial to try it out, it is easy to use and has a considerable amount of different features for automation. #### Cons More APIs support would make the software more popular. --- Showing 1 - 10 of 12 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/talla-profile/reviews/) ## Other Top Recommended Customer Support Software [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **6** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3474) Recently recommended **0** times Stuck Between Options? 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