About tawk.to

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history.

Teams using tawk.to can answer questions via the dashboard, monitor website traffic and proactively initiate a chat with website visitors and application users. The multi-lingual platform offers geographical IP tracking, aliases, message filtering and domain restriction. It lets organizations customize widgets and emails to communicate with website visitors and establish brand visibility with clients.

tawk.to provides group messaging, sentiment tracking, tags, custom...


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Supported Operating System(s):

Web browser (OS agnostic)

199 Reviews of tawk.to

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(136)

136

4 stars

(56)

56

3 stars

(4)

4

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 199 results

April 2020

QALINA from Veyseloglu Group of Companies

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Tawk to for live support

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Reasons for Choosing tawk.to

As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.

December 2019

Jamil from QSCEPTER LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Tawk.to for tracking solutions

Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Pros

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Cons

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

February 2019

Brad from Avatara

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

February 2019

Good Chat feature for free

Overall, Tawk.to has served it's purpose for us despite some frustration set backs with kicking me out of the app in the middle of the chat.

Pros

It was a free software that allowed us to add chat communication to our website. Tawk.to was easy to add to our website as well. Being able to jump into the middle of coworkers chats to assist or just whisper to them is great as well. Another good feature is the tawk.to app. So if you're looking for a cheap way to add this type of functionality to your site, it's worth it.

Cons

It needs to refresh the dashboard constantly. It has also kicked me out of the app in the middle of chats with potential customers.

March 2020

Umair from Butt IT Solutions

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Best and Professional Live Chat Software

My overall experience with tawk.to is really awesome because I am using this as a WordPress plugin. Because of my company website, we developed through WordPress, therefore, we have installed a tawk.to Plugin. Me and my team members are using this platform, we always chat with our coming customers using this Plugin. We are very happy because we have increased a number of customers.

Pros

If you are searching for a Free live chat software, then tawk.to is really awesome. The setup is really easy, just copy a javascript code line and paste in the HTML of your website. If you are using the WordPress content management system, then you can also install a tawk.to plugin and if you are using Joomla then there is also an extension available of tawk.to. The dashboard is really simple to use, where you can see your user's details. You can start chatting with your website customers and users. You can also invite members of your team.

Cons

Everything is perfect because we can monitor our website visitors in real-time. We can chat and discuss with them about our products, which we are offering on our websites. It's free and without ads. So according to my point of view, every feature of tawk.to is awesome. Only the dashboard should be easier for beginners. All other things and features are really fabulous.

August 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Live chat made easy

Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline.

Pros

Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website.

Cons

The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay,