# tawk.to Software Reviews, Demo & Pricing - 2026 > Review of tawk.to Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/tawk-to-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / tawk.to Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/tawk-to-profile/alternatives/) # tawk.to 2026: Benefits, Features & Pricing Wondering if tawk.to is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview tawk.to 4.6 [(344)](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/) Pricing Pricing available upon request ### About tawk.to tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history. Teams using tawk.to can answer questions via the dashboard, monitor website traffic and proactively initiate a chat with website visitors and application users. The multi-lingual platform offers geographical IP tracking, aliases, message filtering and domain restriction. It lets organizations customize widgets and emails to communicate with website visitors and establish brand visibility with clients. tawk.to provides group messaging, sentiment tracking, tags, custom tabs, attention bubbles, visitor information, desktop notifications, scheduling, emojis and agent alerts. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities. tawk.to offers an API that facilitates integration with various third-party applications, such as WordPress, Joomla!, Magento, OpenCart, Shopify, Weebly, Squarespace and more. The vendor provides suppo... rt via documentation, FAQs and online helpdesk. Wondering if tawk.to is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## tawk.to User Interface ## Popular tawk.to Alternatives Main Product tawk.to 4.6 [(344)](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.64Value for money - 4.33Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16404)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24148)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## tawk.to Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## tawk.to Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of tawk.to Activity Dashboard API CRM Customizable Branding Geotargeting Offline Form Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Screen Sharing ## tawk.to Integrations WordPress Integration rated 4.8 from 13 reviews Shopify Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review Weebly Integration rated undefined from -1 review Cayzu Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review See all 14 integrations ## tawk.to User Reviews Overall Rating 4.6 Ratings Breakdown 5 65% 4 30% 3 4% 2 1% 1 1% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.3 Functionality 4.4 Indira A. Verified reviewer Marketing and Advertising Self-Employed Used daily for less than 6 months Review source Reviewed February 2023 Best Chat app 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning. Cons: Improve reporting to be as detailed as possible. Read More DY David Y. Verified reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed March 2022 Best live chat software and there is no upfront cost! 5 It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature. Cons: Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice. Reasons for choosing tawk.to Cost, ease of setup, and mobile app for agents were the main driving points for us. Read More MC Meenal C. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 2 years Review source Reviewed August 2019 Know your visitors 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1) It help to know from where the visitor coming from. 2) Start conversion and pitch for any offer for specific customer. 3) Conversion to convert as a ticket. 4) Customer details for very conversion. Cons: Additional field is needed for Contact numbers. Read More AM Antonio M. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Review source Reviewed February 2021 The best free chat option to integrate with your website 5 I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone. Cons: I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website. Reasons for choosing tawk.to We checked many competitors, but the fact tawk.to had all the options all other competitors had and was free definitely made all the difference. Reasons for switching to tawk.to Tawk.to is free and will be as long as they exist. They also had options that competitors we used before did not have, so it was not a hard decision to switch. Read More George Rex A. Verified reviewer Information Technology and Services 2-10 employees Used other for more than 2 years Review source Reviewed March 2021 A Flexible Chat Option 4 Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software. Cons: The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend. Reasons for choosing tawk.to Task was free at the time without any trial restrictions. Reasons for switching to tawk.to The Admin chat was situated not situated in my WordPress backend, rather in their server. Read More Jamil A. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed December 2019 Tawk.to for tracking solutions 4 Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage. Cons: Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast. Reasons for switching to tawk.to Because the free plan of Tidio does not offer the functions that we need, just for the clarification website tracking is paid in Tidio however it is free in Tawk.to Read More VR Verified Reviewer Government Administration 51-200 employees Used daily for less than 12 months Review source Reviewed August 2019 Live chat made easy 5 Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website. Cons: The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay, Reasons for switching to tawk.to It left a trail to inform our clients if someone left the conversation to attend to another chat, Read More Shaunak P. Verified reviewer Information Services 11-50 employees Used weekly for less than 6 months Review source Reviewed June 2021 Best started for your chat bot needs 5 I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most Cons: The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat. Reasons for choosing tawk.to Implementing tawk.to in live sites are more easy to setup and it changes the title in title bar of web browser which no one else allows. So these features helps in increased user engagement Read More Imran H. Verified reviewer Information Technology and Services 51-200 employees Used weekly for less than 12 months Review source Reviewed June 2022 Best free live chat tool out there 4 Tawk.to served me very well despite being free it's feature loaded Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: tawk.to is completely free without any extra pro plugins, and does it job very well Cons: Setting up for the first time seemed a little complicated Reasons for choosing tawk.to tawk.to is free and at the same time it comes with many feature even many paid services out there dont have. Read More Yuri P. Verified reviewer Events Services 2-10 employees Used other for free trial Review source Reviewed July 2019 Tawk to for online chatting 4 We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience. Cons: Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged. Reasons for choosing tawk.to Because better customer support and pricing led us to choose Tawk to Reasons for switching to tawk.to Even Tidio's paid option does not give as free subscription tawk to offers. 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