--- title: "tawk.to Software Reviews, Demo & Pricing - 2026" description: "Review of tawk.to Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/tawk-to-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / tawk.to Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/tawk-to-profile/alternatives/) # tawk.to Review Wondering if tawk.to is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview tawk.to 4.6 [(345)](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About tawk.to tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history. Teams using tawk.to can answer questions via the dashboard, monitor website traffic and proactively initiate a chat with website visitors and application users. The multi-lingual platform offers geographical IP tracking, aliases, message filtering and domain restriction. It lets organizations customize widgets and emails to communicate with website visitors and establish brand visibility with clients. tawk.to provides group messaging, sentiment tracking, tags, custom tabs, attention bubbles, visitor information, desktop notifications, scheduling, emojis and agent alerts. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities. tawk.to offers an API that facilitates integration with various third-party applications, such as WordPress, Joomla!, Magento, OpenCart, Shopify, Weebly, Squarespace and more. The vendor provides suppo... rt via documentation, FAQs and online helpdesk. Wondering if tawk.to is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## tawk.to User Interface ## Popular tawk.to Alternatives Main Product tawk.to 4.6 [(345)](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.65Value for money - 4.34Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16449)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24188)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## tawk.to Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## tawk.to Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of tawk.to Activity Dashboard API CRM Customizable Branding Geotargeting Offline Form Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Screen Sharing ## tawk.to Integrations WordPress Integration rated 4.8 from 13 reviews Shopify Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review Weebly Integration rated undefined from -1 review Cayzu Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review See all 14 integrations ## tawk.to User Reviews ## tawk.to customer ratings - Overall rating: 4.6/5 - Total reviews: 345 ### Rating distribution - 5 stars: 223 reviews (65%) - 4 stars: 102 reviews (30%) - 3 stars: 13 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.3/5 - Functionality: 4.4/5 --- ### Best Chat app - Overall rating: 5/5 - Reviewer: Indira A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning. #### Cons Improve reporting to be as detailed as possible. --- ### Best live chat software and there is no upfront cost! - Overall rating: 5/5 - Reviewer: David Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature. #### Cons Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice. #### Reasons for choosing tawk.to Cost, ease of setup, and mobile app for agents were the main driving points for us. --- ### Know your visitors - Overall rating: 5/5 - Reviewer: Meenal C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) It help to know from where the visitor coming from. 2) Start conversion and pitch for any offer for specific customer. 3) Conversion to convert as a ticket. 4) Customer details for very conversion. #### Cons Additional field is needed for Contact numbers. --- ### Tawk to for live support - Overall rating: 5/5 - Reviewer: QALINA M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used other for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents. #### Cons I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine. #### Reasons for choosing tawk.to As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage. #### Reasons for switching to tawk.to What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive. --- ### A Flexible Chat Option - Overall rating: 4/5 - Reviewer: George Rex A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software. #### Cons The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend. #### Reasons for choosing tawk.to Task was free at the time without any trial restrictions. #### Reasons for switching to tawk.to The Admin chat was situated not situated in my WordPress backend, rather in their server. --- ### Tawk.to for tracking solutions - Overall rating: 4/5 - Reviewer: Jamil A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage. #### Cons Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast. #### Reasons for switching to tawk.to Because the free plan of Tidio does not offer the functions that we need, just for the clarification website tracking is paid in Tidio however it is free in Tawk.to --- ### Live chat made easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website. #### Cons The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay, #### Reasons for switching to tawk.to It left a trail to inform our clients if someone left the conversation to attend to another chat, --- ### Best started for your chat bot needs - Overall rating: 5/5 - Reviewer: Shaunak P. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most #### Cons The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat. #### Reasons for choosing tawk.to Implementing tawk.to in live sites are more easy to setup and it changes the title in title bar of web browser which no one else allows. So these features helps in increased user engagement --- ### Best free live chat tool out there - Overall rating: 4/5 - Reviewer: Imran H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Tawk.to served me very well despite being free it's feature loaded #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros tawk.to is completely free without any extra pro plugins, and does it job very well #### Cons Setting up for the first time seemed a little complicated #### Reasons for choosing tawk.to tawk.to is free and at the same time it comes with many feature even many paid services out there dont have. --- ### Tawk to for online chatting - Overall rating: 4/5 - Reviewer: Yuri P. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience. #### Cons Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged. #### Reasons for choosing tawk.to Because better customer support and pricing led us to choose Tawk to #### Reasons for switching to tawk.to Even Tidio's paid option does not give as free subscription tawk to offers. --- Showing 1 - 10 of 345 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/) ## tawk.to Popular Comparisons [WhatsApp vs tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/vs/whatsapp/)[Slack vs tawk.to](https://www.softwareadvice.com/remote-support/slack-profile/vs/tawk-to/)[LiveChat vs tawk.to](https://www.softwareadvice.com/help-desk/livechat-profile/vs/tawk-to/)[Tidio vs tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/vs/tidio-chat/)[Freshdesk vs tawk.to](https://www.softwareadvice.com/crm/freshdesk-profile/vs/tawk-to/)[Intercom vs tawk.to](https://www.softwareadvice.com/crm/intercom-profile/vs/tawk-to/)[HubSpot CRM vs tawk.to](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/87716-tawk-to/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/tawk-to-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24188) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16449) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4482) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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