About tawk.to

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history.

Teams using tawk.to can answer questions via the dashboard, monitor website traffic and proactively initiate a chat with website visitors and application users. The multi-lingual platform offers geographical IP tracking, aliases, message filtering and domain restriction. It lets organizations customize widgets and emails to communicate with website visitors and establish brand visibility with clients.

tawk.to provides group messaging, sentiment tracking, tags, custom...


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Supported Operating System(s):

Web browser (OS agnostic)

218 Reviews of tawk.to

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(150)

150

4 stars

(59)

59

3 stars

(6)

6

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 218 results

April 2020

QALINA from Veyseloglu Group of Companies

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Tawk to for live support

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Reasons for Choosing tawk.to

As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.

Reasons for Switching to tawk.to

What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive.

December 2019

Jamil from QSCEPTER LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Tawk.to for tracking solutions

Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Pros

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Cons

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Reasons for Switching to tawk.to

Because the free plan of Tidio does not offer the functions that we need, just for the clarification website tracking is paid in Tidio however it is free in Tawk.to

January 2021

Mostafa from mrtactics

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2021

working like a charm at my web site clients

great experience for 3 websites till now , it helps me to interreact with visitors coming from Facebook ads & google ads

Pros

fast integration with word press short & fast learning curve it's just minutes & you get your live chat ready at your site you can customize widget color & triggers messages also my client use branding addons i like their mobile app to manage members & admin you can reply to messages & chats from the app you get notification in real time almost internal web site tracking for visitors & page views

Cons

i think I'm all satisfied with the free version & also my client too with branding addons i don't see any cons at this moment

Reasons for Switching to tawk.to

because tawk.to has a lot of great options for chatting & tracking with the free version

February 2019

Brad from Avatara

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

February 2019

Good Chat feature for free

Overall, Tawk.to has served it's purpose for us despite some frustration set backs with kicking me out of the app in the middle of the chat.

Pros

It was a free software that allowed us to add chat communication to our website. Tawk.to was easy to add to our website as well. Being able to jump into the middle of coworkers chats to assist or just whisper to them is great as well. Another good feature is the tawk.to app. So if you're looking for a cheap way to add this type of functionality to your site, it's worth it.

Cons

It needs to refresh the dashboard constantly. It has also kicked me out of the app in the middle of chats with potential customers.

November 2020

Diana from Innate Artisan Shop

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

More than impressed with this software A+++

Very happy customer, already recommending it a lot. I'm not a programmer and I don't like to read long tutorials to manage my websites, this one was easy to set up, and the more amazing the connectivity, instant

Pros

I can't believe how easy was to set it up in my website, how easy and simple is the app, and how well works! The connection is instantaneous. I love it! I rarely write reviews but I had to find a way to shout to the world, that if you need a chat service for your site, this is it!. I'm using the free version but would gladly pay later if I need some of the other features they offer. Congratulations for a great user friendly software, wish everything in the world will work like this.

Cons

The image for the chat can't be customize, there is only 2 options, at least in the free version I'm using.

Reasons for Choosing tawk.to

The to the point information in the page, and user friendly set up.