About tawk.to

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history.

Teams using tawk.to can answer questions via the dashboard, monitor website traffic and proactively initiate a chat with website visitors and application users. The multi-lingual platform offers geographical IP tracking, aliases, message filtering and domain restriction. It lets organizations customize widgets and emails to communicate with website visitors and establish brand visibility with clients.

tawk.to provides group messaging, sentime...


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Supported Operating System(s):

Web browser (OS agnostic)

244 Reviews of tawk.to

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(165)

165

4 stars

(67)

67

3 stars

(9)

9

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 244 results

April 2020

User Profile Picture

QALINA from Veyseloglu Group of Companies

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Tawk to for live support

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Reasons for Choosing tawk.to

As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.

Reasons for Switching to tawk.to

What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive.

March 2021

Boris from Zero Molecule

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Impressive and free

We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Pros

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Cons

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

Reasons for Switching to tawk.to

Because tawk.to is free and as feature-rich as LiveChat.

November 2021

Ivan from Asesores Din√°micos

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

You very own Whatsapp in your website

AWESOME! free plan is all what you need to emerging startups

Pros

Get real time communication with your visitors, a visitor sends a chat, you receive a notification in your phone and minutes later you can be receiving a payment notification from your buyer

Cons

This chat app is awesome, just a little techie for noobs to install it.

Reasons for Choosing tawk.to

Because is more flexible and more personalized. It's your very own chat

August 2021

Nitin from Feedipy Digital LLP

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

August 2021

Very good for someone who's just starting out

For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Pros

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Cons

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

Reasons for Choosing tawk.to

When I was starting out I don't know much about chat applications that will be used for free. I searched on google about free chat application for website and I was shown with tawk.to, later on I have switched to fresh chat.

February 2021

Antonio from TTB

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2021

The best free chat option to integrate with your website

I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Pros

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Cons

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

Reasons for Choosing tawk.to

We checked many competitors, but the fact tawk.to had all the options all other competitors had and was free definitely made all the difference.

Reasons for Switching to tawk.to

Tawk.to is free and will be as long as they exist. They also had options that competitors we used before did not have, so it was not a hard decision to switch.