Text Request

RATING:

4.6

(710)

About Text Request

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Text Request Pricing

Plans designed to fit small businesses, mid-market, and enterprise companies. For more pricing information please contact Text Request directly. www.textrequest.com/pricing or, Text/Call: 423 218 0111

Starting price: 

$59.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Text Request Classic and Mobile Views
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Text Request Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Text Request

1 - 5 of 707 Reviews

Erika

Construction, 2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2022

Easy way to stay connected

User Profile

Autumn

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Text Request

Great!

PROS

Texts fast, easy to use, great way to communicate with patients

CONS

Sometimes it crashes and messes up all day,

Vendor Response

Autumn, Thank you for the nice review! Our support team works hard to keep you and our other users up and running. If you ever experience an issues, please reach out to : support@textrequest.com

Replied May 2023

Audra

Research, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2024

Good program

PROS

It is user friendly and you are able to search for specific names or phone numbers.

CONS

I am not able to copy and past several numbers at a time.

Reasons for switching to Text Request

Zip Whip discontinued their service. It was not our decision to leave them.

Vendor Response

Thank you for leaving us a review.

Replied March 2024

Anna

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Great Product

PROS

I think TextRequest is very user friendly and has worked well for our practice

CONS

I wish that display settings would default to your preferences after a few uses

Vendor Response

Anna, Thank you for taking the time to leave us a review. You can save your view in your settings: https://help.textrequest.com/profile-preferences If you have any questions, please let me know.

Replied February 2024

Becca

Health, Wellness and Fitness, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

FUNCTIONALITY

3

Reviewed February 2024

Would not use if given the choice

PROS

Can pair directly to our marketing page to export client contact

CONS

frequently crashes, does not allow you to type in the boxes if used for more than 5 conversations in a row, notifications frequently do not work, does not dismiss notifications easily

Vendor Response

Becca, thank you for leaving us a review. Sorry to hear that the app is crashing for you. Will you please reach out to success@textrequest.com so they can look into it for you?

Replied April 2024