Great!

Texts fast, easy to use, great way to communicate with patients

Sometimes it crashes and messes up all day,

It is user friendly and you are able to search for specific names or phone numbers.

I am not able to copy and past several numbers at a time.

I think TextRequest is very user friendly and has worked well for our practice

I wish that display settings would default to your preferences after a few uses

Can pair directly to our marketing page to export client contact

frequently crashes, does not allow you to type in the boxes if used for more than 5 conversations in a row, notifications frequently do not work, does not dismiss notifications easily

We use Text Request in our day to day operations and it overall serves us well.

It is easy to set up, is well organized and allows you to stay organized even when sharing the service with a number of team members. (Clear differentiation between which users are/have responded).

Customer support is sometimes slow responding to requests for assistance.

I like the fact that people can text me without my cell phone blowing up. It is like receiving emails but easy for my clients. I update them sometimes daily with this.

Receiving pictures can be tricky. Also I realized sharing contacts is not possible with this format like it is with a cell phone.

It was fine! I didn't have any concerns other than when the messages don't go through, theres no indication of that unless we were to click on the message.

I liked the ability to real time text multiple people at one time.

It was difficult to navigate quickly when having to input multiple numbers.

It has been a great tool to use for communication.

I like to use this app to communicate with all of my employees on a daily basis.

Having to sign in all the time, but other than that it is great!

Ease of use allows more time to focus on customer interactions than navigating technology.

The repeated chime is too frequent and should be every 30 seconds

I have enjoyed working with it. The app is great! Helps me do work quickly when not at my desk

It is easy to use. It stays open as a site on my computer for a long time. Like the app for my phone.

For some reason the last week I need to click twice on my sign in to get to the correct page. TR often considers a text "resolved" when it is not resolved. It would be nice if there was a translation ability. (Maybe there is and I am not aware - new user)

Our overall experience with Text Request has been great. One of the other vendors we work with recommended them at a time that I was researching review generation companies that also offered texting platforms. Text Request was a fraction of the cost and while they aren't a review generation company per say, you can EASILY set up a template to text clients asking them to write a review and you can even include a link so they are taken directly to your review website of choice.

Our independent insurance agency absolutely LOVES Text Request. Our clients will often ask if they can text us or if we can text them and prior to Text Request, we didn't have an option to do so other than giving out our personal cell numbers. In our line of work, we often need photos of a client's car or home and I love that Text Request allows clients to send these photos to us so easily. I also love that our agents can use Text Request right from their computer and don't need to be checking a cell phone constantly. It is very user friendly and was easy for our agents to learn how to use.

I don't have anything negative to say about the desktop version of the software and I think it's extremely user friendly. The mobile app is a little clunky, but for the most part we use the desktop version and don't have to use the mobile app, so this concern doesn't come up often.

When our VP of IT left suddenly, I had to use context clues to figure out what she was working on, one of which was ZipWhip transition, which I did not know was expiring in less than a month! The TextRequest team hauled and hustled to get the ZipWhip transition done in less than a month and I am grateful! TextRequest has been working consistently, which is also something I am grateful for!

Clear sensible design run by a team that cares about a good product and is not trying to exploit me.

We had to fight to the death with bad SMS providers to release the old SMS phone numbers. I felt like I entered battle with a pool noodle, and I was at the mercy of the bad SMS providers. A tool to help force phone number release would have saved time.

It is so easy to text multiple people with both pictures and texts. One big problem text request solved for us is that we never knew if someone else was responding to the same person. Now we have the ability to see who is typing a message to who, so that we do not double up on efforts.

It was time for our organization to move out of google voice into a more professional text message management system. We were looking to offer easier ways for our staff to communicate with clients, donors, and the public, as well as easily arrange and monitor group texts. The transition was seamless, and we have really enjoyed the ease of use, personal touches, and ways each user can interact with our text number. It is also a huge pro to have our text line be the same phone number as our phone number. It is wonderful to have text support just a text away, many of our questions have been answered within an hour of texting their text support line.

The only thing I wish we would have known about using a texting platform (which would be true for other texting platforms) is that carriers have several opt-out words, many of which we use when a client cancels an appointment. We now have to figure out alternate words so that they do not accidentally opt out of all text messages.

So far, our experience with them has been great! Their customer service is top notch!

Text Request has a straight-forwarded, easy to use platform. The UI is very user friendly.

The only con was on bulk reporting. However, the Text Request team was able to assist us with any special reporting request.

We like the integration with Google Chrome and the mobile app!

we have been customers for a while we were forced into new pricing and increased cost.

Their customer service is very responsive and helpful. The program does what we need it to do with very little issue.

Being able to send "mass" texts by uploading an excel document makes the process very easy. The tracking is also great. Having the google plug-in and being able to click the number and text directly is very convenient. Overall it's a user-friendly program

I think the conversation view could be improved, it's somewhat easy to miss replies since they are all marked resolved automatically.

The onboarding and migration from Zip Whip was completely seamless. It was so easy. Customer service is great. The software itself is straight forward and easy to navigate.

That it is easy to use. I LOVE the Chrome extension. That is so very helpful when creating new contacts.

That there is not a desktop application nor a true mobile app.

Great, it has served our needs so far in just communicating back and forth, we are about to go to the next level and be proactive with list of customers so we may need to follow back with another review in 6 months.

I like that we were able to implement this software with our current website. The software is intuitive and didn't take a ton of how to videos on how to use it on day 1.

seems like multiple tags for the same customer is not easily accomplished

Mostly easy to use, occasionally the webpage will flash that there is a new message when there is not, or vice-versa

You cannot delete a previous contact if there was any messages involved, which is unfortunate. Pricing is a bit high compared to the competitors due to the fact that both incoming and outgoing messages are charged with Text Request plans.

Love it!

Love the organization and screen view. The fact we can use work numbers makes it much better.

Do not like messages can not be deleted and functionality a little clunky but works fine.

The transition to TextRequest from ZipWhip was very straightforward and easy to manage. We did not have any issues with the implementation, and our ability to communicate with our customers was uninterrupted.

Ease of implementation. Ease of use, little training required.

The desktop application can be a bit latent and a bit slow to update.

Text Request has made our business more efficient and greatly improved the customer experience. We used to email all service reminders to our customers but they wouldn't read them half the time. This resulted in us being unable to service properties because gates were locked or dogs were outside when our technicians arrived. Our customers actually read their texts, so this happens less often. Texting is the preferred method of communication for 99% of all of our customers.

There are a number of features that set Text Request apart from other providers. 1. Two way texting communication is critical. Some less expensive providers only allow for outbound messages. 2. Text Request uses our main office number allowing our customers to call or text us at one number. 3. The inbox view of all our text conversations makes it easy for the team to manage all of the communications with our customers 4. The customer service from Text Request is responsive and helpful.

We have 8 dashboards that all message the same group of customers. That means that everytime we sign up a new customer, we have to ad them as a contact 8 times. We really wish we could all share the same contact list.

Had to speak with someone regarding an issue and he was very rude.Otherwise, the program fine for our everyday use.

I feel having the ability to delete unnecessary texts and having spell check are very important features, that don't exist on this platform.

No spell check.No ability to delete unnecessary texts.

The clients we serve are typically from 15 to 30 years of age. Texting seems to be their preferred method of communication. We also text volunteers occasionally. Text Request is very user-friendly; integrated well with our phone system; offers the ability to group text which is helpful when we need to send short messages to our volunteers; has intermediate steps for group texting which protect the privacy of those in the group texts; HIPAA compliant; very reliable. I cannot speak to the cost because I am not privy to that information.

The thing I like least is the arrow that pops up automatically on the main page of a client's file when we are entering or hovering near the phone number field; it obstructs my view.