Excellent

Pros

Chatbot integration in mobile with live chat

Cons

the first sep in setting welcome message to client

Tidio for online support

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Pros

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Cons

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Good Live Chat widget for Websites

My experience with Tidio is very good. We have used it for months. But there are some small things that needs to be updated.

Pros

Tidio has a great design and UX in their widget. It looks very classy and modern. We can also modify the colour of the widget that is a very good thing to match it with the website theme. It also has a live chat feature which is very good to have. We can also create bot along side live chat. It has very user friendly and drag and drop chatbot builder which almost everyone can use. No technical knowledge is required to create the chatbot. The dashboard of the Tidio platform is also very nice and clean. You will find everything without much difficulty. We can also integrate the Tidio widget on every website. They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Cons

One thing that I don't like about Tidio is that its chatbot builder doesn't allows to work with multiple nodes at the same time. For ex. if you want to copy multiple nodes, that is not possible. We have to copy each node one by one. So, that is very time consuming. Tidio should work on this and provide developers to work with multiple nodes.

Looks great on the outside but features not fully completed

Pros

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Simple but Powerful

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Pros

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Cons

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.