Tidio Software

Tidio Software

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FrontRunners 2022

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About Tidio

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages. Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages. Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marke...

Tidio Pricing

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

Starting price: 

$16.00 per year

Free trial: 

Available

Free version: 

Available

Tidio Chat chat pop-up screenshot
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Tidio Reviews

Overall Rating

4.75

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 284 reviews

Helena

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

my favourite chat-box app for my website

User Profile

Darien

Verified reviewer

Company size: 11-50 employees

Industry: Religious Institutions

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2021

Tidio is the first chat platform I've found to be worth paying for

Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Pros

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Cons

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Reasons for switching to Tidio

Originally, we switched from Drift to Freshchat because of load time issues (Drift was causing a 1.3 second increase in load times - completely unnacceptable), and then we switched from Freshchat because of a high cost of entry, a lack of features, and a lack of use.

Response from Tidio

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

Replied March 2021

Bukhosi

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Tidio is an amazing chatbot

I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Pros

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Cons

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Reasons for choosing Tidio

Tidio has more features and it allows you to use premium features to a specific cap

Reasons for switching to Tidio

There is more features on Tidio than any of the platforms out there

Chelsea

Company size: 11-50 employees

Industry: Industrial Automation

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

September 2022

Ease to deploy

We are still new to using Tidio but so far we are liking it.

Pros

How easy it was to implement onto our site

Cons

I wish there was more training and clearer on pricing/features that are included

Response from Tidio

Hi Chelsea! Thank you for the feedback. If you ever have any questions, or need any guidance please do not hesitate to reach out on support@tidio.net. We'll be more than happy to assist!

Replied September 2022

Anonymous

Company size: 51-200 employees

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2022

One of the easiest to use live chat

Pros

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

Cons

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

Reasons for switching to Tidio

Because we were looking for a better solution adjusted to our needs.

Response from Tidio

Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

Replied August 2022

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