About Tidio Chat

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.

Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave “offline messages.” Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.

Tidio Chat is a cloud-based platform that supports integration with leading business applications such...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

130 Reviews of Tidio Chat

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(97)

97

4 stars

(26)

26

3 stars

(6)

6

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 130 results

April 2020

Gonzalo from Castor Watches

Verified Reviewer

Company Size: 1 employee

Industry: Apparel & Fashion

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Excellent

Pros

Chatbot integration in mobile with live chat

Cons

the first sep in setting welcome message to client

Reasons for Choosing Tidio Chat

Mobile chat integration

Response from Tidio

Replied April 2020

Hello there Gonzalo, Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at support@tidio.net. Our agents will gladly help you out :-) Have a great day and stay safe!

July 2019

Tanya from bs group

Verified Reviewer

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2019

Tidio for online support

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Pros

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Cons

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Reasons for Choosing Tidio Chat

Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.

Response from Tidio

Replied August 2019

Thank you very much for the review! You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-) Have a great day!

May 2020

Satish from satishmpandey.tech

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

May 2020

Good Live Chat widget for Websites

My experience with Tidio is very good. We have used it for months. But there are some small things that needs to be updated.

Pros

Tidio has a great design and UX in their widget. It looks very classy and modern. We can also modify the colour of the widget that is a very good thing to match it with the website theme. It also has a live chat feature which is very good to have. We can also create bot along side live chat. It has very user friendly and drag and drop chatbot builder which almost everyone can use. No technical knowledge is required to create the chatbot. The dashboard of the Tidio platform is also very nice and clean. You will find everything without much difficulty. We can also integrate the Tidio widget on every website. They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Cons

One thing that I don't like about Tidio is that its chatbot builder doesn't allows to work with multiple nodes at the same time. For ex. if you want to copy multiple nodes, that is not possible. We have to copy each node one by one. So, that is very time consuming. Tidio should work on this and provide developers to work with multiple nodes.

Response from Tidio

Replied June 2020

Thank you so much for taking the time to review our product! Your feedback is extremely valuable to us, I have forwarded your idea of copying multiple nodes while creating the Chatbots, it really seems like a great idea for future development. In case you may have other ideas, you are more than welcome to share them. I would like to leave my direct email jan@tidio.net, so it will come directly to me, so I can forward it to our product team. I sincerely hope that in the future, we will be a 5star tool in your eyes :)

December 2017

Dominick from Private

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

December 2017

Looks great on the outside but features not fully completed

Pros

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

February 2020

John Elias from Max Advanced Brakes

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Simple but Powerful

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Pros

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Cons

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Reasons for Choosing Tidio Chat

Tidio was definitely easier to navigate and more affordable for our use case.

Response from Tidio

Replied March 2020

Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day!