Tidio vs Userlike

Tidio has 219 reviews and a rating of 4.75 / 5 vs Userlike which has 633 reviews and a rating of 4.61 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.75 / 5 (219)

4.61 / 5 (633)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 22, 2021

January 26, 2021

Pros/Cons

  • Pros

  • It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.

  • Price, Ease of use, Great function to predict what customer type

  • Cons

  • Not sure if this is a general problem or what, i could not install the linux application on my ubuntu 18.04 perhaps somthing can be done about it. Aside from this everything works just fine

  • A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

  • Pros

  • Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

  • The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

  • Cons

  • - for smaller businesses there are nearly too many options for the configuration, but the fast customer service could solve all my questions

  • I don't find anything so far. may be creating script can be done while creating the account. otherwise everything looks fine.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos