Tiledesk

RATING:

4.5

(147)

About Tiledesk

Using Tiledesk, businesses can create a chatbot on website and use it to generate leads for their business. It contains an AI-powered bot to automate customer support and engagement on all your digital channels: from your website to facebook messenger. Tiledesk includes team organization with multi-project management, SLAs setting, smart assignment of queues, department organization, and more. It offers a dashboard with real-time analytics. Teams can use the chatbot to collect customer data and then send targeted promotions based on that information. Key Features: 1. Omnichannel Messaging: Tiledesk brings together multiple communication channels, including chat, email, and social media, into a centralized platform. This enables businesses to engage with customers se...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Tiledesk Pricing

Use the Free Forever plan to discover conversation automation. The Basic plan is for individuals who want to automate simple website conversations. The Pro plan is designed for individuals and small teams looking to expand automation across channels. The Enterprise plan allows you to exploit all the premium features and receive support for designing tailor-made chatbots.

Starting price: 

€15.00 per month

Free trial: 

Available

Free version: 

Available

Prioritize tasks using ChatGPT

Tiledesk Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Tiledesk

1 - 5 of 147 Reviews

User Profile

Brian

Verified reviewer

Consumer Goods, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Meeting all customer services at your comfort.

Great experience with this platform when it comes to customer services for many reasons it's friendly and much easy to access. Engagement with our customers has made marketing and campaigns reliable.

PROS

Chat and communication bot has easy to use features a very fast search engine.Contacting customers is way easier on this tool.A wide platform for online meetings and enhancing marketing.

CONS

This service desk has been our day to day help for customer services from vendors and to our customers. Absolutely nothing to dislike this far.

Frinto

Management Consulting, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

All in one open source chat software for promoting customer engagement and interaction !

Overall, it's a great product to use and experience. Wonderful functionalities with extreme usability for achieving this at its best. level of Customer engagement and interaction has attained a different level of exposure and rapport due to this. The platform is dynamic and keep offering lot of features and utilities for using this full fledge in full capacity. Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

PROS

The features inbuilt in this free open source chat software is just amazing. It is equipped with Chatbots which facilitates live chatting seamlessly without any trouble. Their Live chat service is available in local languages 24/7 which is quite useful for our vertical dealing with training pan india where training requirement calls from pan india are being engaged and queries are addressed properly with complete evidence and recording. Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation and move together constructively. Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome. Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy. Customer service is our prime motto and we are achieving this through Tiledesk.

CONS

Well, there is no problem in the software as such. Though, we request for bringing some annual subscription models with low, medium and premium pricing involvement so that customer segregation and category can be differentiated easily and their unique /customized requirement can be fulfilled with special focus and attention. It should be researched first and then after analyzing primary and secondary data and then pulling some insights can help in achieving this.

Reason for choosing Tiledesk

Tiledesk is a free and open source for chatting and customer engagement . It helps in gathering customer insights efficiently through their AI driven chat bot and good capabilities of Customer Service Management. All chats are stored securely and are retrievable anytime, anywhere in secure mode. Every single chat is encrypted and there cannot be any data loss or leak under any circumstance. Due to low price, high security and efficient chatting features, it is highly recommended and chosen by majority

Gabriele

Computer Software, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2022

ReviewTiledesk

The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features

PROS

The thing I liked most about TileDesk was the outstanding customer support

CONS

The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages

Ankur

Financial Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Best-in-class open source communication software for client and customer engagement !

Good so far. No trouble in integration or deployment. Quite mature software for managing business through continuous messaging and live chat service in streamlined manner.

PROS

AI powered live chat facility is one of the best features for automated customer engagement. All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end. Unified message service and complete ticketing management for resolving queries and issues in timely manner.

CONS

More customisation are welcome and we request for incorporation of diversified templates so that we may gave beteer seamless communication flow of information.

Reason for choosing Tiledesk

We have chosen Tildesk above all because of the stability of software and cost optimaization feature. it is quite cost optimal messaging solution and one of the best open source communication channel.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Open-source CX with a future

Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes.

PROS

Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.

CONS

There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design.

Reason for choosing Tiledesk

For the stage of my operation, the pricing and the ease of implementation were key.