TrueLark
TrueLark
About TrueLark
Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7 coverage, Sasha utilizes natural language processing (NLP) to provide instant empathetic responses to drive conversations via phone, live chat, text or even through forms. True Lark cloud-based solution includes web chat with live dashboards, text-based outreach, form response, automatic follow-ups and client notifications.
With Sasha, businesses can stay on top of every opportunity that comes through the pipeline that otherwise would have been missed. True Lark's web chat allows business to customize the chat widget and capture FAQs and booki...
Awards and Recognition
FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Other Top Recommended Live Chat Software
Showing 1 - 5 of 44 reviews
Debra
Verified reviewer
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2019
Peace of Mind with Frontdesk AI
One word - Great partner to work with one word :LIFESAVER.
Pros
Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.!
Cons
One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue
Reasons for choosing TrueLark
response time, and follow through with a seamless transformation ..
Response from FrontdeskAI
Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful.
Replied October 2019
Jonalyn
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
October 2019
Amazing!
Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI.
Pros
Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.
Cons
The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.
Reasons for choosing TrueLark
It was easy to setup and affordable. No contracts and syncs seamlessly with MindBody which is top priority for us.
Response from FrontdeskAI
Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't.
Replied October 2019
Tamara
Company size: 11-50 employees
Industry: Sports
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
August 2019
not appropriate for multi staff
Pros
texting and handling of basic repetitive questions
Cons
No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled
Response from FrontdeskAI
Hi Tamara, Thank you for your feedback. We always appreciate hearing how we can continue to improve our product.
Replied September 2019
CRYSTAL
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2019
Just what I was looking for
Loved it, thank you
Pros
So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf.
Cons
Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them
Reasons for choosing TrueLark
Its software for our needs of today
Reasons for switching to TrueLark
Ruby is sooo expensive, though good. Plus I was charged for all the obtrusive spam calls.
Response from FrontdeskAI
Thank you for taking the time to leave us a review! Great to hear that you've had a good experience.
Replied October 2019
Sean
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
October 2019
More detailed reports
Transparency of incoming calls.
Pros
I like the simplicity for my staff! Easy to see what’s going on.
Cons
Need more details on reports. I can’t find the reports sections. Time of day for call etc.
Reasons for choosing TrueLark
Trying them both at different locations concurrently.
Reasons for switching to TrueLark
Too much time to monitor. Inconsistent product.
Response from FrontdeskAI
Hi Sean! Thanks for your feedback. I will pass along your feedback to our team and see if we can get you more visibility with reporting.
Replied October 2019
