TrueLark

RATING:

4.77

(44)

About TrueLark

Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7 coverage, Sasha utilizes natural language processing (NLP) to provide instant empathetic responses to drive conversations via phone, live chat, text or even through forms. True Lark cloud-based solution includes web chat with live dashboards, text-based outreach, form response, automatic follow-ups and client notifications. With Sasha, businesses can stay on top of every opportunity that comes through the pipeline that otherwise would have been missed. True Lark's web chat allows business to customize the chat widget and capture FAQs and booki...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
True Lark Live Dashboard
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TrueLark Reviews

Overall Rating

4.77

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 44 reviews

User Profile

Debra

Verified reviewer

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Peace of Mind with Frontdesk AI

One word - Great partner to work with one word :LIFESAVER.

Pros

Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.!

Cons

One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue

Reasons for choosing TrueLark

response time, and follow through with a seamless transformation ..

Response from FrontdeskAI

Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful.

Replied October 2019

Jonalyn

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

October 2019

Amazing!

Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI.

Pros

Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.

Cons

The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.

Reasons for choosing TrueLark

It was easy to setup and affordable. No contracts and syncs seamlessly with MindBody which is top priority for us.

Response from FrontdeskAI

Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't.

Replied October 2019

Tamara

Company size: 11-50 employees

Industry: Sports

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

August 2019

not appropriate for multi staff

Pros

texting and handling of basic repetitive questions

Cons

No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled

Response from FrontdeskAI

Hi Tamara, Thank you for your feedback. We always appreciate hearing how we can continue to improve our product.

Replied September 2019

CRYSTAL

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Just what I was looking for

Loved it, thank you

Pros

So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf.

Cons

Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them

Reasons for choosing TrueLark

Its software for our needs of today

Reasons for switching to TrueLark

Ruby is sooo expensive, though good. Plus I was charged for all the obtrusive spam calls.

Response from FrontdeskAI

Thank you for taking the time to leave us a review! Great to hear that you've had a good experience.

Replied October 2019

Sean

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

October 2019

More detailed reports

Transparency of incoming calls.

Pros

I like the simplicity for my staff! Easy to see what’s going on.

Cons

Need more details on reports. I can’t find the reports sections. Time of day for call etc.

Reasons for choosing TrueLark

Trying them both at different locations concurrently.

Reasons for switching to TrueLark

Too much time to monitor. Inconsistent product.

Response from FrontdeskAI

Hi Sean! Thanks for your feedback. I will pass along your feedback to our team and see if we can get you more visibility with reporting.

Replied October 2019

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