--- title: "UseResponse Software Reviews, Demo & Pricing - 2026" description: "Review of UseResponse Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/useresponse-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / UseResponse Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # UseResponse Review From $124-$7,200/month Free trial 6 plans Wondering if UseResponse is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview UseResponse 4.6 [(36)](https://www.softwareadvice.com/live-chat/useresponse-profile/#reviews) Pricing Starting at $124.00 per user per month ### About UseResponse UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot. With UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers. Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system. UseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat. Wondering if UseResponse is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## UseResponse User Interface ## Popular UseResponse Alternatives Main Product UseResponse 4.6 [(36)](https://www.softwareadvice.com/live-chat/useresponse-profile/#reviews) Ratings Breakdown - 4.72Ease of use - 4.57Value for money - 4.75Customer support - 4.52Functionality Pricing Starting at $124.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(828)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## UseResponse Pricing and Plans Starting price: $124.00 per month Free Trial Free Version Enterprise cloud - Complete Suite $199.00 per user, per month Plan includes: - Features are not listed Enterprise Cloud - Feedback solution $124.00 per user, per month Plan includes: - Features are not listed Enterprise Cloud - Knowledge Base $139.00 per user, per month Plan includes: - Features are not listed Enterprise Cloud - Help Desk + Live Chat Pricing available upon request Plan includes: - Features are not listed On Premise - Complete Suite Pricing available upon request Plan includes: - Features are not listed On-Premise Pricing available upon request Plan includes: - 100% Open Code - 50% for the Next Year - Hassle Free Updates Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UseResponse Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of UseResponse Activity/News Feed Activity Tracking Alerts/Notifications Analytics API Approval Workflow Archiving & Retention Autoresponders Brainstorming Calendar Management Call Center Management Canned Responses Case Management Catalog Management Chatbot Chat/Messaging Client Portal Commenting/Notes Communication Management Complaint Monitoring Content Library Content Management CRM Customer Complaint Tracking Customer Database Customer History Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Data Visualization Discussions/Forums Document Management Document Storage Email Management Email Templates Event Triggered Actions Feedback Management Forms Management Full Text Search Gamification Help Desk Management Idea Ranking Ideation Inbox Management Interaction Tracking Inventory Management Issue Tracking Knowledge Base Management Knowledge Management Live Chat @mentions Multi-Language Online Forums Polls/Voting Prioritization Proactive Chat Problem Management Project Management Project Tracking Queue Management Ratings/Reviews Real-Time Analytics Real-Time Chat Real-Time Updates Reporting & Statistics Routing Scheduled/Automated Reports Search/Filter Single Sign On Social Media Integration SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Templates Text Editing Third-Party Integrations Ticket Management Website Integration Widgets ## UseResponse Integrations Google Workspace Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Jira Integration rated undefined from -1 review See all 12 integrations ## UseResponse User Reviews ## UseResponse customer ratings - Overall rating: 4.6/5 - Total reviews: 36 ### Rating distribution - 5 stars: 25 reviews (69%) - 4 stars: 9 reviews (25%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- Have you used UseResponse and would like to share your experience with others? ### Best customer support I can imagine - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used other for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works great and is flexible for collecting feedback, ideas, and questions in real time and asynchronously. #### Cons Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere. --- ### Multi.function support/help desk service - Overall rating: 4/5 - Reviewer: Jiří M. - Industry: Program Development - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Only positive experience. UseResponse is on of tools that works perfectly for our use-case and I may only recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very nice complex software that cover almost all needs our team has. Support email ticketing system and help desk software for collecting ideas and public support. Together with self-hosting system with possible CSS customization, ideal tool. Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved. #### Cons No cons at all. Pricing is average in softwares of this category. --- ### your article, faq formating sucks - Overall rating: 3/5 - Reviewer: Vishal J. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered We are considering leaving your service as your base design is pretty old style looking. You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base And the FAQ page should be modern like https://www.qapital.com/faq you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 #### Vendor response Hello Vishal, In order to supply with good service, we are ready to assist you in integration of the system with website + customizing the look and feel of articles and knowledge base to your requirements. As system is very flexible, we try to utilize the common way of providing support in package, but not everyone would be amazed with features we have and UI we provide. Let us know if you can consider using our service, if we are to provide better UI for your needs in order for you to change your mind in regards to this review. Hope you would give us a chance to make product better and change your opinion here. Replied February 2016 --- ### UseResponse Review - Overall rating: 4/5 - Reviewer: Richard S. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Customer community visibility of ideas and issues is the key problem we solved. Previously these were all dealt with, but were invisible to customer, leading to dissatification #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up Easy for end-users Configurable and extendable and functionality growing all the time Great support Value for money compared to competitors if off the chart On premises option was vital for us .. not sure if this is still available? #### Cons Notification features would be nice.. but sure these will be added in time.. Happy to stick with it until they don. --- ### 3 Years experience was great! Quick email responses and Great Documentation - Overall rating: 5/5 - Reviewer: Natraj K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support. #### Cons Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great. --- ### Easy to configure and user love it. - Overall rating: 5/5 - Reviewer: Carlos S. - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Able to single out this software for one Development and User group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is very easy to navigate and understand plus the email integration with POP3 is very useful. #### Cons The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there. --- ### Great Product - Overall rating: 5/5 - Reviewer: Jessica J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals. #### Cons Honestly, I have not found anything that I do not like about this software. Rather, I am finding new things each time that work so much better than what we used previously. --- ### Quality product w/regular updates - Overall rating: 5/5 - Reviewer: Joel A. - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They've been very helpful when problems arise. #### Cons Was a little difficult to customize the theme. --- ### Our company requests are satisfied. - Overall rating: 5/5 - Reviewer: Ahlan O. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Our company have been choosing among the set of proposed service programs appropriate one for a long time. As the main task we set - the ability to reduce the burden on customer support department ,to arrange a convenient system of reporting and evaluation of the support department. In recent years, increased load and fulfilling of all incoming requests was very challenging for us. Selection was carried out by voting, to were choosing from 4 varients put forward. UseResponse received the most votes, especially I want to mention an open source version of Sehf-Hosted- you can adjust the program as you wish. We did` nt need some standard blocks, so we simply removed them from the program, the convenience of withdrawal of a report on agents saved the time for their evaluation,ofcourse the knowledge base could be better (regarding registration), but overall satisfied, we want to note also the speed of the employees, we have received a very quick response to our request for setting up tickets. In general, the cost is very cheap for such a functional product ,in the future we plan to use all the facilities of UseResponse. Special thanks to manager Alex Igrevich for patience. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great tool that helps us product ideas management - Overall rating: 5/5 - Reviewer: Dmitry M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Extremely quick and helpful support. #### Cons It is complex system, a lot of features for different directions of use added. Sometimes it get complicated to find the required option quick. --- Showing 1 - 10 of 36 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (794) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? Our experts can help you compare UseResponse with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice