--- title: "Lime Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lime Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lime Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/userlike-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [Lime Connect](https://www.softwareadvice.com/mobility/userlike-profile/) / Lime Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/mobility/userlike-profile/) Reviews [Alternatives](https://www.softwareadvice.com/mobility/userlike-profile/alternatives/) # Lime Connect User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 649 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 419 reviews (65%) - 4 stars: 206 reviews (32%) - 3 stars: 17 reviews (3%) - 2 stars: 5 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Easy to use, many features, Userlike helped us to improve our sales - What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. - it was a good experience i use it for sharing files and chat online ### Most mentioned cons - I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. - As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd! - messages where not delivered to our inbox since December 2019 to July 2020! ## Lime Connect customer reviews Showing reviews 1-25 of 649 (page 1). ### The most amazing user experience of my entire life - Overall rating: 4/5 - Reviewer: Jose C. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been simply epic, an emotional journey filled with ups and downs, but one that has left an indelible mark on my heart and my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing. #### Cons At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times. #### Vendor response Hi Jose, Thank you for taking the time to leave a review and for sharing your great experience with Userlike! We appreciate it a lot! We wish you success and have fun chatting! Replied August 2023 --- ### There's a lot 'under the hood' - Overall rating: 5/5 - Reviewer: Nick T. - Verified reviewer: Yes - Industry: Events Services - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Ability to deliver customer service more quickly and efficiently at the point of purchase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick. #### Cons This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app. --- ### Software that almost ruined our business - Overall rating: 1/5 - Reviewer: Pavel A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day. The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget! So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nice design, widget customisation features #### Cons Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd! #### Vendor response Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca Replied January 2021 --- ### Good value for money in overall despite few instabilities in oeration - Overall rating: 4/5 - Reviewer: Nguyen H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for unspecified - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business. #### Cons A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online --- ### Simple to set up and use - Overall rating: 4/5 - Reviewer: Tony T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros The features and integration options are what made Userlike our first choice of chat app #### Cons The trial period a bit short to properly evaluate before signing up to a plan --- ### Use this for webchat on a busy site - does a great job - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well. #### Cons The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank. --- ### Great way to be in touch - Overall rating: 5/5 - Reviewer: Mladen P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is great way to build customer relationship through live chat platform. #### Cons It will be nice to have mobile app for IOS and test time should be little bit longer. #### Vendor response Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :) Replied February 2021 --- ### Efficient and easy to use - Overall rating: 5/5 - Reviewer: Alexandre R. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website. #### Cons We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead. --- ### Simple, Elegant, User-Friendly, & filled with Features. - Overall rating: 5/5 - Reviewer: Aditya G. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome. #### Cons There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want. --- ### Provides us with key analytic insights. - Overall rating: 4/5 - Reviewer: Ahmed A. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Userlike provides our business with analytical insights into customers who visit our website. From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward. #### Cons Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users. --- ### If you're looking for a livechat, that's the one! - Overall rating: 4/5 - Reviewer: Guido G. - Verified reviewer: Yes - Industry: Furniture - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools. #### Cons If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator). #### Vendor response Hi Guido, Thank you for leaving a review! We're glad to hear that Userlike has helped you keep in touch with your customers. Happy Chatting! Replied March 2023 --- ### user like good software really - Overall rating: 4/5 - Reviewer: rachid t. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered it was a good experience i use it for sharing files and chat online #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros i did like that it has a good menu and easy of share files and chat online #### Cons i did like least that it's a little bit difficult on the mobile phones #### Vendor response Hi Rachid, Thank you for your review! We wish you success and have fun chatting! Replied February 2023 --- ### Great tool to get started quickly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We want to get leads from our website earlier and also provide an additional way of support contact for existing customers. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions. #### Cons I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities) #### Reasons for choosing Lime Connect Has a hubspot and a slack integration, which is our main internal communication tool --- ### Free trial gives great insight into how live chat can help grow your business - Overall rating: 4/5 - Reviewer: Jae H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand. #### Cons Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$). --- ### ----is very very firnedly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for unspecified - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered not yet #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros easy to use and a great interface, i like the modern look and feels and the ajax integration on my website #### Cons a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great --- ### Easy to user, reliable, loads of config options and great support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Better support options, direct user contact, less effort in communications #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems. #### Cons It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent. --- ### Game changing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Live chat on your website really helps attract more people and sell more #### Cons The support team could be more helpful but overall happy --- ### Easy and fast setup of the software. Team members are invited with a few clicks. - Overall rating: 5/5 - Reviewer: Tobias K. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Quick and easy communication with customers directly through the website. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation! #### Cons Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small. --- ### A perfect customer support! Easy to install - also for people with only few background knowledge - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for unspecified - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's a short way to stay in contact with my customers. It is easy to handle and the design is also very nice. #### Cons nothing found yet. I'm not a professional and so I couldn't find any weaknesses yet. What should I say? --- ### best on line chat app i could find - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered included into some commercial SaaS sw for online assistance #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros very easy to setup on server and use (takes minutes) lots of options for look & feel, very good look & feel operator console very complete and intuitive #### Cons operator console is only web based (not the best option in my opinion in many cases) integration with usual IM chat tools possible but awkward a bit pricey and not very flexible on purchasing options --- ### Very useful and intuitive - Overall rating: 5/5 - Reviewer: Miquel O. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software quality is very high. Very easy to use and integration with the web is also very simple. The design is modern and very user-friendly. With a lot of functionalities. #### Cons Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default. Integration with WhatsApp could be interesting. --- ### Website Chat - Overall rating: 5/5 - Reviewer: Jim P. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you need the bells and whistles of a chat program; this is the program to use. #### Cons It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful. --- ### Amazing and practical - Overall rating: 5/5 - Reviewer: Sonia C. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customers have the possibility to be in direct contact with our services. So, we can answer more rapidly to their questions about any information, their order etc... #### Cons Just one thing : the language. It could be easier to use if we've got the possibility to change it into another language such as French in that case. --- ### The program meets the expectations quite well. It's really easy to set up. - Overall rating: 4/5 - Reviewer: Isabel D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for unspecified - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered A simple option to interact with customers who visit our website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Has a special plan for startup It integrates very easily into the wordpress we use. It has a great variety of options to configure the graphic aspect and its behavior. It has a bot that makes the offline conversation with the client more interactive It would emphasize its integrations with other programs like Freshdesk for example. #### Cons No triggers to configure based on user behavior. You do not have the option to acquire a license for a single agent. --- ### Great design and functions - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was looking for a solution that will offer all needed functionalities for free and have a great design. So far Userlike stands for me as the best option on the market. #### Cons Since the great design is one of the main requirements for me, I would welcome having basic customization included in the free version. ## More reviews [Next reviews](https://www.softwareadvice.com/mobility/userlike-profile/reviews/?page=2) --- Lime Connect Reviews, Pros and Cons - 2026 Software Advice