About Velaro

Velaro is a SaaS engagement solution designed for sales, marketing and customer care teams sizes up to Enterprise organizations designed to facilitate personalized customer journey interactions. Key features include live chat, contextual, menu/button and keyword chatbots, workflow rules, proactive chat invitations, canned messages, integrated knowledge base, agent scheduling, compliance security and robust reporting.

Velaro live chat facilitates real-time engagement with website visitors, captures and qualifies leads, converts leads to sales and provides support solutions to delight customers.

Velaro chatbots enable natural language understanding and custom conversations to automate engagement, capture data, deliver information and perform tasks. Vela...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

3 Reviews of Velaro

Overall rating

4.17 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 3 of 3 results

Do you use this product?Write a review

May 2015

jeff from decisionaire

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2015

Live Chat Software That Converts Website Visitors To Sales

Easy to use product that is a great tool for converting website visitors to sales leads and ultimately to closed deals. It's got great reporting, automated triggers for proactive chat invites, and great support that really appear to care that you get the most from the software.

August 2015

Scott from AHAVA

Industry: Retail

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

3.5

Functionality

5.0

August 2015

reliable way to interact with cusomters

Pros

Velaro is easy to use because the interface is use friendly and doesnt require a lot of training to understand the interface. Our customer service reps quickly learned the system and started interacting with shoppers after implementation. With Velaro live chat, there isnt the barrier of the shopper having to call in or send an email and wait for a response. Velaro, also, has a great reporting system. We are able to tell successes of our reps and areas where we need to improve. It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

Cons

There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional

June 2018

Zach from Sylvane

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2018

Good for just the basics

Pros

When the system works, it does a good job for getting basic chat functions done on our website with our customer service team.

Cons

Our Tech team has not had a good time implementing the system on our site, so we are not always able to fully utilize the system.