Verint IVA

Verint® IVA™ enables customers to build and deploy virtual assistants in a self-service manner to automate conversational interactions through voice and digital channels. Equipped with pre-built NLP models, AI, multi-language support, etc., Verint IVA provides quick intent understanding, suggests accurate responses, offers personalized customer experiences, and assists agents with guided resolutions to improve productivity. Verint IVA offers prebuilt modules, top intent libraries and entity types for a broad range of industries, and AI algorithms to provide insights into customers' top intents in order to determine which journeys to automate. The low-code environment deployed on the Verint Customer Engagement Platform allows you to build workflows with multi-turn c...