VIVI

RATING:

5.0

(1)
Overview

About VIVI

VIVI is a conversational AI platform that uses generative AI and natural language processing to create realistic and natural voice and chat interactions with customers across various channels, such as websites, mobile apps, texting, or phone calls. It can handle multiple languages and accents, verify the identity and characteristics of the speaker, and generate human-like speech. It can also understand the meaning and intent of the customer queries and requests and provide relevant responses based on the context, history, and goals of the business. VIVI can help businesses to automate and improve their customer service, sales, order processing, appointment booking, and survey processes. It can also reduce their operational costs, increase their revenue, and enhance th...

VIVI Pricing

Starting price: 

$0.02 per month

Free trial: 

Not Available

Free version: 

Not Available

VIVI AI conversation

VIVI Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for VIVI

1 Review

anurag

Computer Software, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

VIVI Review: Realistic voice, snappy response and accuracy make it a delight

We needed the solution for a short outbound survey, to collect customer opinions. The solution worked perfectly and created the report we needed very quickly. We had full control on its behavior.

PROS

The voice is very natural and it understands the user input very naturally as if talking to a human.

CONS

Solution optimization and delivery took some time

Reason for choosing VIVI

We already had a good working experience with the company and liked what they offered.

Vendor Response

Thank you for the kind review. Our focus is on attention to detail that enhances the customer experience and improves the performance of our AI. Such fine-tuning is an ongoing process, but it also means that sometimes the initial deployment takes a little time.

Replied October 2023