Vozy outbound calls
Supported Operating System(s):
Web browser (OS agnostic)About Vozy
Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals automatically detect clients' issues using natural language processing functionality (NLP) and provide suitable responses accordingly.
Vozy allows organizations to automate transactions and streamline various sales processes including registrations and lead qualification. The chatbot retrieves data from previous customer interactions to provide personalized responses, improving clients' experience with the brand. Banks and financial institutions can also use Lili to conduct surveys, process payments, receive billing reminders an...
4 Reviews of Vozy
Overall rating
4 / 5 stars
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December 2018
jairo from Torre de cali Plaza Hotel
Verified Reviewer
Company Size: 51-200 employees
Industry: Hospitality
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2018
Vozy
pbx in the cloud, more efficient, more comfortable.
Pros
no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet.
Cons
You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent.
June 2021
Juan from Negozia Consumer Finance
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2021
Lilly VoiceBot is the best partner for collection processes
I love the company and the product. I consider it one of the best allies to level up the collection and customer service processes.
Pros
The voicebot is perfect for the collection processes, Lilly (Voice Assistant) is a friendly bot capable of interacting with clients, negotiating with them and define payment amounts and dates. The configuration and learning process is simple and efficient.
Cons
I really love the product, It would be great to implement in our organisation other features that we have not tried yet such as digital signature, chatbot and voice bot interaction.
July 2021
Carlos from Il Pizzaiolo Creolo
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
July 2021
Un servicio que no recomiendo
Muy mala. Se perdieron muchÃsimas ventas, la cantidad de ventas cayó al ser implementad. Se perdieron clientes que ha sido muy difÃcil hacer regresar. Total desconfianza en nuestra lÃnea de ventas por parte del cliente. Muy mal servicio de soporte. Si desean productividad telefónica no contraten este servicio.
Pros
Permite subir audios personalizados de respuesta
Cons
El número a veces deja de estar disponible, cuando los clientes llaman suena ocupado, a veces ejecuta la grabación del saludo y se corta. EnvÃa mensajes en inglés donde indica que el interlocutor no está disponible. No hay soporte rápido fines de semana y en las noches. Es difÃcil contactar una persona vÃa telefónica.
Reasons for Choosing Vozy
Ya lo habÃa utilizado, y antes me habÃa funcionado.
Reasons for Switching to Vozy
Buscando una automatización y mejor experiencia para el comprador.
February 2018
Numa from Instituto Canario de Turismo
Company Size: 2-10 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
till today it has been a great service and excellent support
been in contact with customers, family and friends
Pros
It is reliable, easy to use, and valuable from the money point of view. Any time when questions or support has been required they had provided it in a very short notice and good manners.