About Vozy

Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals automatically detect clients' issues using natural language processing functionality (NLP) and provide suitable responses accordingly.

Vozy allows organizations to automate transactions and streamline various sales processes including registrations and lead qualification. The chatbot retrieves data from previous customer interactions to provide personalized responses, improving clients' experience with the brand. Banks and financial institutions can also use Lili to conduct surveys, process payments, receive billing reminders an...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of Vozy

Overall rating

4 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 4 of 4 results

Do you use this product?Write a review

December 2018

User Profile Picture

jairo from Torre de cali Plaza Hotel

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Vozy

pbx in the cloud, more efficient, more comfortable.

Pros

no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet.

Cons

You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent.

June 2021

Juan from Negozia Consumer Finance

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Lilly VoiceBot is the best partner for collection processes

I love the company and the product. I consider it one of the best allies to level up the collection and customer service processes.

Pros

The voicebot is perfect for the collection processes, Lilly (Voice Assistant) is a friendly bot capable of interacting with clients, negotiating with them and define payment amounts and dates. The configuration and learning process is simple and efficient.

Cons

I really love the product, It would be great to implement in our organisation other features that we have not tried yet such as digital signature, chatbot and voice bot interaction.

July 2021

Carlos from Il Pizzaiolo Creolo

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2021

Un servicio que no recomiendo

Muy mala. Se perdieron muchísimas ventas, la cantidad de ventas cayó al ser implementad. Se perdieron clientes que ha sido muy difícil hacer regresar. Total desconfianza en nuestra línea de ventas por parte del cliente. Muy mal servicio de soporte. Si desean productividad telefónica no contraten este servicio.

Pros

Permite subir audios personalizados de respuesta

Cons

El número a veces deja de estar disponible, cuando los clientes llaman suena ocupado, a veces ejecuta la grabación del saludo y se corta. Envía mensajes en inglés donde indica que el interlocutor no está disponible. No hay soporte rápido fines de semana y en las noches. Es difícil contactar una persona vía telefónica.

Reasons for Choosing Vozy

Ya lo había utilizado, y antes me había funcionado.

Reasons for Switching to Vozy

Buscando una automatización y mejor experiencia para el comprador.

February 2018

Numa from Instituto Canario de Turismo

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

till today it has been a great service and excellent support

been in contact with customers, family and friends

Pros

It is reliable, easy to use, and valuable from the money point of view. Any time when questions or support has been required they had provided it in a very short notice and good manners.